ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,523 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to operate, by far the best value !”

Helpful Report

Posted 4 years ago

Hi Gabi, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. All the best, PD.

Posted 4 years ago

“Excellent Service, great price and options offered. Very Quick Collection time Extremely happy with service provided”

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Posted 4 years ago

Hello Michelle, Thanks very much for taking the time to write such a great 5 Star review. We are thrilled to read that our parcel delivery service was quick and satisfactory, just as you expected it. All the best, PD.

Posted 4 years ago

“Reservation sent me to a drop-off point that had never heard of Parcel Direct. Drop-off point unable to scan package and refused to take it. Lost an entire, extremely vital day because Parcel Direct indicated an incorrect drop-off point.”

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Posted 4 years ago

“This is the WORST company in the world!! DO NOT USE!! They are scammers!!! They lost my luggage and one year later have not given it back to me, have not given me back the money it cost to post it or given me any money for the contents of the bag they lost. They just ignore my phone calls and send me empty promises in emails. They have caused me nothing but emotional distress and anxiety.”

Helpful Report

Posted 4 years ago

Hi Sinead, We are very sorry the hear your experience was not as you expected. Your situation is under the analysis of our accounts department who is going to contact you as soon as the investigation of the case is over. Here at Parcel Direct we try our best to make our clients happy and their experience with parcel delivery as simple as possible, but sometimes things might be out of our control. That was the case with the lost of your luggage. We deeply apologize for the circumstances. All the best, PD.

Posted 4 years ago

“Booked a delivery, after waiting two days for the parcel to be collected, I am requesting a refund and cancellation of my order. Terrible service!”

Helpful Report

Posted 4 years ago

Hello, Thank you for your review. We're sorry to hear you had a frustrating experience, but We really appreciate you bringing this issue to our attention. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. If there is anything else we can help you with please contact us through support@parceldirect.ie . All the best, PD.

Posted 4 years ago

“Hi, My exoerience was very good, very pleased with the price and your website easy to navigate unlike others I had tried before. Many thanks”

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Posted 4 years ago

Hello Caitriona, Thank you for trusting us with your parcel delivery and we are glad you had a good experience! Thank you for leaving a review. All the best, PD.

Posted 4 years ago

“Great service, only order courier at 9.45 am and driver was here at 10.15 what an extremely quick service”

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Posted 4 years ago

Hello MJ, Thank you so much for taking the time to write us a review. I'm happy to know that even the courier was a bit late your parcel delivery was extremely quick and satisfactory. We’re here for you anytime. All the best, PD.

Posted 4 years ago

“Very well priced and a good website. Fifth star will come when the collection date is more reliable, for urgent shipments its always a concern as sometimes the collection wont happen on the booked date.”

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Posted 4 years ago

Hello, Thanks so much for your feedback! Sometimes carrier services might be very busy which can cause delays in collections, I'm sorry for the delay, we aim to get all parcels collected on time. Thanks again for the review. All the best, PD.

Posted 4 years ago

“I can't recommend this service enough! lately, I have been using other courier companies and have been let down but I have had a very positive experience with ParcelDirect. I was also very pleased with the options and the different prices which I have found very competitive.”

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Posted 4 years ago

Hello Karl, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We glad to know that our parcel delivery service was up to your standards. We really appreciate you being a customer and helping to share the word about us. All the best, PD.

Posted 4 years ago

“Always on time , very good value for money , I recommend this service.👍”

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Posted 4 years ago

Hello Leszek, Thanks so much for your feedback! We are thrilled to read that our parcel delivery service was on time and that you appreciated our prices. Thank you again for recommending us. All the best, PD.

Posted 4 years ago

“Getting a quote from them was quick and easy ,No fussing about with multiple departments and the price was fair unlike other providers who wanted almost double the rates parcel direct provided”

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Posted 4 years ago

Hi, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are very proud that you chose us as your parcel delivery service. All the best, PD.

Posted 4 years ago

“My first time using this service so until my parcel is collected & delivered I am not in a position to give a comment as yet!”

Helpful Report

Posted 4 years ago

Hi Mary, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! All the best, PD.

Posted 4 years ago

“You are offering a reward for people's "kind" words. Should it not be for a fair and critical review of your service? Few services are flawless. It was a good experience and relatively easy but the following issues did arise 1. I received no email to verify my registering of an account so I had to proceed without one. 2. I changed my mind with regard to enhanced cover but each time I tried to edit it would not remove this option, so I had to start again. 3. I could not verify where the customs details are kept or stated for the parcel (I assume they are done in some other format than stated on the parcel) 4. American states have a postcode for zip +4. You only allow the zip code. Otherwise the process was great and confirms "delivery made easy". Thanks”

Helpful Report

Posted 4 years ago

Hi Odhan, Thank you so much, we really appreciate the time you took to write such a detailed review! Your feedback helps us to improve our parcel delivery service for everyone. Know that we are going to review everything you have pointed out, and any necessary changes are going to be taken. Once again thank you for your business, and we hope to be hearing from you soon. All the best, PD.

Posted 4 years ago

“A great company to deal with as emails are answered within minutes. Everything ticked over like clockwork. Full marks for excellent service!”

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Posted 4 years ago

Hello Richard, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are so proud that you chose us as your parcel delivery service. All the best, PD.

Posted 4 years ago

“It's a third time when I use this service, more company offer service 50% it's cheapest than AnPost and faster”

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Posted 4 years ago

Hello Istvan, We’d just like to thank you for taking the time to write this review of our parcel delivery service. We are so proud to offer an efficient service with a competitive price. Thank you for your business. All the best, PD.

Posted 4 years ago

“Very fast and efficient service....”

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Posted 4 years ago

Hi Mark, Thanks for sharing your feedback. We glad to know that our parcel delivery service was fast and efficient, just the way you needed it to be. All the best, PD.

Posted 4 years ago

“Found this companies web site so easy to navigate please don’t change it after numerous attempts with other companies I gave up not so with parcel direct all done in a jiffy”

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Posted 4 years ago

Hi Anna, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We are happy to know that our site was so easy to navigate and that our delivery services were up to your standard. Hope to hear from you soon again. All the best, PD.

Posted 4 years ago

“So easy to navigate through each section, exactly what I was hoping for. Highly recommend using ParcelDirect.”

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Posted 4 years ago

Hello Matina, Thank you for taking the time to give write this 5 star review. We really happy to know that our parcel delivery service was exactly what you were hoping for. We really appreciate you being a customer and helping to share the word about us. Thank you one more time. All the best, PD.

Posted 4 years ago

“I have been using your services for 2 years and I am very satisfied”

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Posted 4 years ago

Hello, Thanks very much for taking the time to write such a great 5 Star review. We are thrilled to read that our parcel delivery service has been your favourite for the last 2 years. Your review means a lot to us and lets us know we’re on the right track! See you back soon again. All the best, PD.

Posted 4 years ago

“Excellent straight forward efficient service.”

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Posted 4 years ago

Hello Grainne, Thanks very much for taking the time to write such a great 5 Star review. We take pride in knowing our customers are happy with our parcel delivery service. We’re here for you anytime. All the best, PD.

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,523 reviews