ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.50

4.5 Rating 3,684 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 11th August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service. No communication with customer or courier as it seems. My parcel was not collected for days and when speaking to the courier directly they had never received the ticket from Parcel Direct instructing them to collect my parcel. Shocking customer service when they do eventually answer the phone. AVOID”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review and for letting us know about your shipment. We are sorry for any delay in the collection of your parcel. If you can email my colleagues with your order number, they will look into this straight away for you. All the best, PD

Posted 4 years ago

“I found the site easy to use, and reasonably priced”

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Posted 4 years ago

“It is the first time that I use Parcel Direct. I must say I was delighted with the easy inscription in order to send my parcel to Belgium. I especially appreciate the fact they collect my parcel at home !!! I highly recommend ParcelDirect !!! Martine from Killarney”

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Posted 4 years ago

“ParcelDirect is the best and also the cheapest courier service I have ever used.”

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Posted 4 years ago

“As a First Time User of ParcelDirect.ie I found it really easy to use and very convenient.”

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Posted 4 years ago

“Parcel Direct have a shocking service, they have billed me 88 euro for a parcel they did not deliver,fed ex customer service is even worse.I was also billed 30 euro for original deliver..so I have now paid 118 euro for a parcel I delivered myself..I paid for a parcel to go to Germany in 2 days it was returned to me 5 weeks later ..shocking.”

Helpful Report

Posted 4 years ago

Hi Aidan, Thanks for taking the time to let us know about your shipment and sorry for any trouble you had with the shipment. I am a bit confused about the issue with this shipment. If you email my colleague at support@parceldirect.ie with the order number, we will look into this straight away. All the best, PD

Posted 4 years ago

“Excellent service from ParcelDirect,parcel collected from my house,arrived on time,would definitely use them again.”

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Posted 4 years ago

“Good service, no complaints, would recommend.”

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Posted 4 years ago

“Easy, reliable service hassle free way to ship internationally”

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Posted 4 years ago

“Nobody informed us that we need to print out email so that Fed Ex can collect the parcel/document. Now they want a second collection arrangement.”

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Posted 4 years ago

Hi Trnc, Thanks for taking the time to let us know about your shipment. With this service, you are informed that a 'Printer Required' at the beginning of the booking process. This is required for the barcoded shipping label so the parcel can be tracked from door to door. I am sorry if you did not see that. My colleague has rebooked the collection now. All the best, PD

Posted 4 years ago

“Short and simple, best :)”

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Posted 4 years ago

“Very easy to organise”

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Posted 4 years ago

“Excellent service from start to finish. I could not have asked for more. Collected within 10 minutes of registering and delivered on time. clear tracking information and very good service when a query was made.”

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Posted 4 years ago

“Such an easy process. The parcel was collected ahead of time and arrived 24hrs early - Magic! Been a bit apprehensive of using this service for the first time the collection, tracking and ealry delivery will make me use this service again”

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Posted 4 years ago

“What a useless courier firm! I left my package at the nominated drop-off point on 20th December, since which time the Tracking has read only "Shipment information sent to FedEx 20-12-2021 10:06" and the parcel has not moved anywhere. So this afternoon, 31st December, I went back there (in despair and disgust) and retrieved it. Now I'll have to go through the whole performance all over again, with a firm that can be relied on!”

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Posted 4 years ago

“Not impressed. It’s taken far too long. Parcel picked up promptly yesterday morning and won’t be delivered to Celbridge until sometime tomorrow. That’s at least 48 hours and it cost”

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Posted 4 years ago

“Site was very easy to navigate, great choice of services to match timeframe and budget. Fast and efficient email receipt. Booking was easy, stress free and extremely efficient. Will definitely use this service again!”

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Posted 4 years ago

“Great service parcel collected at door”

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Posted 4 years ago

“A big thank you to Parcel Direct for saving our son’s family Christmas in England and in turn making our Christmas at home in Dublin. We had used Parcel Direct’s express service both before and during Covid and always with an excellent result. But this time round we hadn’t reckoned with the heady mix of Brexit, Omicrom and English Customs. We were riveted to the tracking screen as Christmas week kicked off but our very large parcel was not budging from the Castle Donington Hub. Parcel Direct stayed in touch daily by phone and email updates and we were reassured they were going to get a result- this was a large parcel of Christmas gifts from the wider family and like Santa had to deliver on time..... Early on Christmas Eve morning our tracking screen magically changed to “Out for delivery” and at lunch time a call from our son that the parcel had arrived. Relief and joy all round. Thank you Parcel Direct for a job well done in difficult circumstances and a Big Shout out in particular to Stephen Mealy.”

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Posted 4 years ago

“The order was placed on 15Dec with the collection next day. It was picked up on time on 16Dec, however, it was never delivered. It was containing a Christmas gift order and it was due to be delivered in 4-6 days by GLS. As of now - (28Dec), order tracking shows the parcel is on the way to its final parcel center (for last 7 days). I am very disappointed! Email was sent and I am looking for a refund now.”

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Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,684 reviews