Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,953 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,953 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 15th March 2026

436

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are a brilliant team and their customer service is exemplary when I needed to enquire on my order item. Their response was prompt and caring. They went the extra mile to look after their customer which is immensely appreciated. Keep it going! Thanks Team!”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your wonderful review. We’re delighted to hear our team could assist promptly and go the extra mile for you. If you need anything else, we’re here to help. Kind regards Peter

Posted 1 month ago

“Professionally packaged and delivered on time. The outdoor brush looks very smart and very happy with the choice.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your wonderful review. We’re delighted you’re happy with the packaging, on-time delivery, and that the outdoor brush looks smart. If you need anything else, we’re here to help. Kind regards Peter

Posted 1 month ago

“We are delighted with our pleached Hornbeams. The height and width are exactly as described on the website, we look forward to them coming into leaf in the Spring. The company kept us informed as to the state of our order followed by a useful email outlining suggested aftercare. The delivery tracking system was particularly impressive, enabling us to track the vehicle to the actual minute of delivery.”

Helpful Report

Posted 2 months ago

Good morning, Thank you for your wonderful review. We’re delighted the pleached Hornbeams meet your expectations and that you found the delivery tracking and aftercare information useful. If you need anything else, we’re here to help. Kind regards Peter

Posted 1 month ago

“Nice plants, stems as promised, framework strong and tidy. Size of the branches on the pleached frame a little disappointing, in some cases they only stretch to half the size of the framework.”

Helpful Report

Posted 2 months ago

Good morning George, Thank you for your kind review. We’re glad you’re happy with the plants and the framework. We’re sorry the branch size on the pleached frame didn’t meet expectations in a few spots. Kind regards Peter

Posted 1 month ago

“Plants in good condition and doing well. Packaging good too.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your wonderful review. We’re delighted the plants are in good condition and the packaging met your expectations. If you need anything else, we’re here to help. Kind regards Peter

Posted 1 month ago

“The tree arrived in very good condition. Much taller than we thought . Although snow was on the ground the day before, we planted it and watered as per instructions. We bought a stake to support it and trying to give it as much care and attention as we can. We are very pleased with the tree so far. Delivery man was helpful too.”

Helpful Report

Posted 3 months ago

Good morning Edna, Thank you for sharing your lovely feedback. We’re delighted the tree arrived in good condition and is growing well for you. It sounds like you’ve given it great care, and we’re glad the delivery person was helpful too. If you need any advice as it settles in, we’re here to help. Kind regards, Peter

Posted 1 month ago

“We have purchased plants from Paramount for over ten years. Our experience has always been good. Plants arrive in good condition and they are always good specimens. We are happy to pay a modest premium compared to other sites where we have had mixed success in terms of quality of the plant.”

Helpful Report

Posted 3 months ago

Good morning, Thank you for your wonderful review and for over ten years of loyalty. We’re delighted you consistently receive good specimens and that you’re happy with our plants. If you ever need anything else, we’re here to help. Kind regards, Peter

Posted 3 months ago

“Extraordinarily prompt service. Tree arrived in good condition. Quite small though but overall quite satisfied”

Helpful Report

Posted 3 months ago

Good morning Viv, Thank you for your review. We’re glad to hear the service was prompt and the tree arrived in good condition. We’ll take note that it arrived a bit small, and we’re happy you’re overall satisfied. If you need anything else, we’re here to help. Kind regards Peter

Posted 3 months ago

“Very pleased with quality of the plants, and the quality of the service. Offered sound advice to help choose the best tree for my needs.”

Helpful Report

Posted 3 months ago

Good morning Joe, Thank you for your excellent review. We’re delighted you’re pleased with the quality of the plants and our service, and that our advice helped you choose the best tree for your needs. If you ever need anything else, we’re here to help. Kind regards Peter

Posted 3 months ago

“Everything is as stated. Staff are polite, professional and very helpful.”

Helpful Report

Posted 3 months ago

Good morning Ronald, Thank you for your kind words. We’re glad to hear you found our staff polite, professional, and very helpful. If you need anything else, we’re here to help. Kind regards Peter

Posted 3 months ago

“Fantastic customer service from Paramount Plants! We contacted them to organise an exchange and they couldn’t have done more to support!”

Helpful Report

Posted 4 months ago

Good morning Jo, Thank you for your fantastic review! We’re thrilled you were pleased with our customer service and that we could support you with the exchange. If you need anything else, we’re here to help. Kind regards Peter

Posted 4 months ago

“Excellent quality plants which arrived in first class condition, due to very careful packaging. Highly recommended.”

Helpful Report

Posted 4 months ago

Good afternoon Ian, Thank you for your wonderful review! We’re delighted you’re pleased with the excellent quality and careful packaging, and we appreciate your high recommendation. Kind regards, Peter

Posted 4 months ago

“Very efficient. Delivery correct date/time. Tree in great condition. All good.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for your wonderful review! We’re delighted you’re pleased with the efficient delivery and the tree being in great condition. We appreciate your feedback and look forward to assisting you again in the future. Kind regards Peter

Posted 4 months ago

“Thank you for the recent delivery of trees. All well pacaged and delivered in good condition Thank you. All we fine specimens. Unfortunately no good weather recently to be able to get on the ground. Hopefully 2026 will see them planted in January. Thank you and keeping me informed of the delivery schdule”

Helpful Report

Posted 4 months ago

Good afternoon Paul, Thank you for your wonderful review! We’re delighted you’re pleased with the trees and that they arrived well packaged and in good condition. We appreciate your patience with the weather and understand the planting timing interest Kind regards Peter

Posted 4 months ago

“The sweet olive received in a very good condition. Really appreciate.”

Helpful Report

Posted 4 months ago

Good afternoon Michelle, Thank you for your wonderful review! We’re delighted the sweet olive arrived in very good condition and that you’re pleased. Kind regards Peter

Posted 4 months ago

“Incredible quality plants, great communication throughout and efficient service. Would absolutely recommend.”

Helpful Report

Posted 4 months ago

Good afternoon Matthew, Thank you for your wonderful review! We’re delighted you’re pleased with the quality of our plants, communication, and efficient service. We truly appreciate your recommendation and look forward to assisting you again. Kind regards Peter

Posted 4 months ago

“I've planted the tree now but I am very disappointment with the tree, I ordered a magnolia denudata yulan tree but was shocked when i saw the label indicating a variety "joli pompon", when i replied to the stock team i had quite a rude and uncaring response. And if anyone knows anything about plants at paramount plants, they would know a joli pompon is not a variety of denudata yulan. It was too much hassle to send it back and dealing with rude people so I've kept this joli pompon, but wont be buying from paramount plants again.”

Helpful Report

Posted 4 months ago

“We spent circa £2000 on 6 trees. The choice was good, the sale price was excellent. Great updates and comms from the team. Very helpful delivery guy. The trees planted well. If you send me an email in 8 months I’ll share a picture of how they have settled in and grown.”

Helpful Report

Posted 4 months ago

Good afternoon, Thank you for your wonderful review! We’re delighted you’re pleased with the plant quality, value, updates, and delivery. We’ll look forward to seeing how they settle in when you share a photo in 8 months. Kind regards Peter

Posted 4 months ago

“The tree arrived (with a slight delay) in good condition. Paramount were very responsive in working through the delay issue and arranging new delivery date.”

Helpful Report

Posted 4 months ago

Good afternoon Sara, Thank you for your wonderful review! We’re delighted you’re pleased with the tree arriving in good condition and that you found our team responsive and helpful in arranging the new delivery date. Kind regards Peter

Posted 4 months ago

“A reliable company with large plants available, super customer services. As a first time buyer I would certainly use Paramount again.Many thanks”

Helpful Report

Posted 4 months ago

Good afternoon Dorreen, Thank you for your wonderful review! We’re delighted you had a positive experience with our large plants and customer service, and we look forward to assisting you again in the future. Many thanks Kind regards Peter

Posted 4 months ago

Paramount Plants is rated 4.8 based on 3,953 reviews