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Papier Reviews

4.7 Rating 14,681 Reviews

94 %

of reviewers recommend Papier

Company Reviews

Product Reviews

4.7

Based on 14,681 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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Papier 5 star review on 25th April 2024

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Papier 5 star review on 19th March 2024

Papier 5 star review on 19th March 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my 3rd year buying a yearly diary as I love the designs and personalisation that Papier offer. However I'm dissapointed with the quality this year. I paid £36 for my diary and the paper, page sizes and quality of leather have reduced this year. The diary is smaller, the paper is low quality and the leather is not as thick. I don't mind paying £36 as long as the standards are maintained. I'm not sure I would purchase the diary again next year.”

Posted 3 months ago

We're so sorry to hear you're disappointed Bee, thank you for taking the time to leave us feedback! Papier Customer Service Team

Posted 3 months ago

“I have used these diaries for several years and I love them. Beautiful covers, lots of colours and personalisation is perfect. This year I preferred my diary as usual and u fortunately the paper quality is poor. I use a fountain pen and it is bleeding through the pages. I contacted customer services who were prompt in replying. I was offered 15% Discount on another product. I haven’t used this as I assume the paper would be the same in all the products. If you use a biro then it would be a lovely product.”

Posted 3 months ago

Our apologies that you were disappointed, thank you for taking the time to leave feedback! Papier Customer Service Team

Posted 3 months ago

“The shipping took a while (due to a delay), which was ok. However I have to say I was not impressed with the way the cards arrived. I wish they were plastic wrapped for protection, and that they arrived in an enclosed box (vs an unfolded box). This would be nice because when I opened the box, and unwrapped the cards, they went everywhere and were not easy to store. Thankfully none of my cards were damaged, but they did arrive on a rainy Seattle day!”

Posted 4 months ago

Hi Julia, we try to avoid plastic packaging for environmental reasons but we do offer a gift box for our notecards! Of course if items arrive damaged due to a carrier leaving them an unsuitable location we are happy to replace them! Papier Customer Service Team

Posted 3 months ago

“A lot of cute designs but still have a lot more improvement needed. I was a bit disappointed in the quality of this planner. 1st- The cover for this planner is thin and it is paper so it can easily be ripped/folded. It is a yearly planner, I expected it to be hard thick-covered, or laminated. 2nd- minor issues but no attention to detail for the cut of the edge of the notebook. I wouldn’t be disappointed but It is not worth the price I paid for.”

Posted 4 months ago

Hi Janette, thank you for taking the time to leave feedback! It looks like this order was a softcover spiral planner with a flexible cover but we do also offer a hardcover option! If the cutting at the edge of the notebook is incorrect please do send over a photo to support@papier.com and we'll be happy to resolve it for you. Papier Customer Service Team

Posted 3 months ago

“I made two orders recently for a total of 5 items. Out of the 5 items 3 had issues. The most recent order had another journal where the top cover is flush with the pages. It changes the way the journal opens and just doesn’t feel right. I’m surprised at the lack of quality control. I love the patterns, variety and paper quality, but it’s been very frustrating having so many faulty items. Papier replaced one item for me and refunded some money on the second item. I’m writing this in place of complaining about the third item. It gets old having to write to customer service. Will consider a different company next time I’m in the market for journals/notebooks/planners. I made two orders recently for a total of 5 items. Out of the 5 items 3 had issues. The most recent order had another journal where the top cover is flush with the pages. It changes the way the journal opens and just doesn’t feel right. I’m surprised at the lack of quality control. I love the patterns, variety and paper quality, but it’s been very frustrating having so many faulty items. Papier replaced one item for me and refunded some money on the second item. I’m writing this in place of complaining about the third item. It gets old having to write to customer service. Will consider a different company next time I’m in the market for journals/notebooks/planners.”

Posted 4 months ago

Hi Gabriele, we're really sorry to hear your order had multiple issues, of course this is not up to our usual standards at all. Thank you for taking the time to leave feedback, we really appreciate it. Papier Customer Service Team

Posted 3 months ago

“Envelopes are incredibly see-through. If privacy for your personal photos and messages are important to you, I would recommend you look elsewhere.”

Posted 4 months ago

“Delivered promptly, however I’ll say not worth it unless you get the hard cover. My cover came off in less than a month, disappointed considering the cost. The spirals that keep the planner together also aren’t the greatest quality.”

Posted 4 months ago

“I purchased a planner, a stamp set, and stickers. I spend $120. 1 sticker stack had lines through the pack and creased the sticker, but other than that all great items. My issue is the delivery system they have in place. They use Mail Innovations services meaning that UPS and USPS help deliver the package. That means delivery estimate is not a "day definite service", typically it has delays or a wider range for delivery. The services they use is not a problem I can wait. However, they make the customer pay the shipping for the shipping of the forced tracked order of $5.99 even if you purchase $120 worth of goods. Surely the company can afford the cost of the shipping, but nope. Anyways, if you're purchasing a gift I would recommend purchasing with ample time to get your order maybe like 2 weeks. As for me, I won't be purchasing from here again. Great product, but unfair pricing.”

Posted 4 months ago

Hi April, thanks so much for taking the time to leave this feedback! I do apologise for the disappointment caused by our economy shipping carrier service at this time. I will certainly pass this along to the team, but do want to note that we offer multiple courier services in the US at this time - if you would like to place a future order, you can opt for a faster service. at the checkout. We try to set realistic, accurate ETAs that are visible in product descriptions and our checkout, but of course, delays do happen and I sincerely apologise if your parcel arrived to you late. If you would like to discuss this further with a member of our team, do get in touch at support@papier.com so that we can help you further. Best wishes, Papier CS Team

Posted 4 months ago

“I ordered a planner. It was super cute! However, the covers fell off the spiral and cannot be put back on. In addition, since they are paper they start to rip. This is a great and super cute planner just not super durable.”

Posted 4 months ago

Hi there, thanks for leaving this review! I'm so sorry to hear that your item is damaged - please do get in touch at support@papier.com with an image of your order so that we can assist further, as this certainly does not sound up to our standards! Best wishes and apologies again, Papier CS Team

Posted 4 months ago

“I get my planner every year from Papier, but this year I got the Evergreen one from the collaboration with The Met and it was off-center. The design was all skewed to the left, which I didn't know what to do about. I could email support, I suppose, but I think that's just how the design prints onto all the planners. It would help if the website showed an actual physical copy of the planner instead of a digitized version where the crease from the binding is not visible. I assumed they would center the design in the flat part of the cover, but they must have centered it before binding the book, because the design ends up being much closer to the indented side where the pages are bound and leaves a ton of blank space on the right side of the cover. I feel like it will annoy me a little all year every time I take out my planner. I have absolutely adored the three other planners I got from Papier and wish they would get more designs from Desmond and Dempsy.”

Posted 5 months ago

Hi there! Thanks so much for taking the time to leave this feedback. I'm so sorry to hear that there's been trouble with your item received. Please do send us an email at support@papier.com with an image of the item received, as we are able better determine if the item has printed as expected or if a print error has occurred. We certainly will help you further regardless, but I am so sorry for any disappointment caused by your item as received. Best wishes, Papier CS Team

Posted 5 months ago

“Notebook looks lovely on the outside but really disappointed with paper quality, even ballpoint pen shows through to the other side. Not what I expected for the price.”

Posted 7 months ago

Hi Katie, thanks for leaving your feedback! I am sincerely sorry for the disappointment caused here, we always want all of our customers to be happy with their orders and it is greatly disappointing to hear if there has been an issue which has prevented this. Our team would be happy to take a look at your item received to determine if this has printed as expected, please do contact us at support@papier.com with an image of the item received and your order number and we will be glad to help further! Best wishes, Papier CS Team

Posted 7 months ago

“It is a lovely item, but I won't be spending that amount of money again. The outside of the note pad is good quality and I love the design. But considering the price, I would have expected a better quality of paper inside. If you a charging £23 for a note pad, when you could buy a cheaper alternative for £1 or £2 in shops, you do expect a little bit more. But, it does look good”

Posted 7 months ago

“I’m a big fan of Papier’s yearly planners and I’ve been ordering from them the last 3 years. I love the inside page layout and all the design cover choices. However, my 2024 planner just arrived and I’ve noticed a change in the paper quality. The pages feel thinner and are a starker white compared to my past years’ planners. The pens I use regularly without issue in my current 2023 planner are bleeding through pretty significantly in my new one. If you’re a long time customer you may also be disappointed with the newly printed batch.”

Posted 7 months ago

Hi there, thanks so much for leaving your feedback, this is truly appreciated as it helps us to continuously improve. I'm so sorry to hear that you're unhappy with your 2024 planner received. If you would like to get in touch, our team can certainly take a closer look at the paper stock in your planner to confirm if this has printed as expected. If so, please send across images to support@papier.com and we will be glad to help you further with a solution. Best wishes and apologies again for the disappointment, Papier CS Team

Posted 7 months ago

“Everything arrived promptly but the picture quality is awful. I had 10% off and it still cost almost £4.50 for 1 birthday card. I’m probably going to end up reordering using Moonpig to be honest as the picture quality is just so poor - really disappointed: lovely designs but poorly executed.”

Posted 9 months ago

Hi Amy, thanks for taking the time to leave this feedback. I'm so sorry to hear that you're disappointed with your card received. We would be happy to take a closer look at this for you and help find a solution! Please do email us at support@papier.com with images of the card received so we can investigate this further. Best wishes and our sincere apologies again, Papier CS Team

Posted 9 months ago

“Beautiful cover, very good quality however very disappointed that the daily planner only provides 4 months of daily planning. Quite expensive to replace after only 4 months of use unlike a yearly diary.”

Posted 1 year ago

Thank you for taking the time to write your review and for sharing this feedback. I will be sure to pass this on to our products team :) In the meantime, please do contact us at support@papier.com if you have any further questions. Best wishes, Papier CS Team

Posted 1 year ago

“I was so excited to receive my planner. It was packaged beautifully, personalized correctly, and aesthetically really good. However, function is where I knock a couple of stars off. I provide something that lays flat, and this doesn’t. There is also color bleed with pen, which I don’t like seeing with my planners.”

Posted 1 year ago

Thank you for your review of your planner Christina! I will be sure to pass on your feedback to our products team regarding lay flat option and paper suggestion. Best wishes, Papier CS Team

Posted 1 year ago

“The planner came quickly and I liked that I could personalise it but the poor quality of the paper is really disappointing. It’s so thin like tracing paper you can see all the text from the other side of the page :( because of this I wouldn’t recommend”

Posted 1 year ago

Thank you for your review Kerry! I am so sorry to hear you are disappointed with the quality of the paper used for our books, I will be sure to pass on this feedback to our product team. Best wishes, Papier CS Team

Posted 1 year ago

“OK. But for the price I'd expect more. I like the layout of the diary, but my biro was running through to the next page. The finish of the cover is not high, quiet plastic, again I'd expect more for the money and I expect it won't look good for the whole year.”

Posted 1 year ago

Thank you for your review - that's great to hear you love the layout of your diary but I am sorry to hear about the disappointment with the quality! Please feel free to get in touch with us at support@papier.com with photos of your order so that we can arrange a suitable solution for you. Best wishes, Papier CS Team

Posted 1 year ago

“I used Papier for my wedding invitations, guest book and thank you cards. The styles they offered were great -- none of the tacky things you see on many sites -- the quality of the paper was great. However, I hit multiple hiccups in the ordering and delivery process. (1) The sample/proof arrived really beat up, (2) Making and changing edits on the website was a little glitchy, (3) I tried to use a coupon, the system wouldn't accept it and the company wouldn't honor it the following day, (4) the invitations arrived with only 100 of the 150 I purchased! Throughout the process, the customer service staff was helpful and responded relatively quickly. They're a great stationary company but need some work to become a quality fulfillment company.”

Posted 1 year ago

Thanks so much for your review! It's great to hear that you were pleased with the quality of your items, but I am so sorry to hear about the issues you ran into along the way. I will certainly pass your feedback forwards. Please do get in touch with us at support@papier.com to resolve the quantity issue with your invitations if you haven't already! Best wishes, Papier CS Team

Posted 1 year ago

“I bought a hardcover bullet journal from Papier at the beginning of the year and am using it for this academic year starting this past June. I have been using bullet journals as my yearly agendas for about 5 years now and have used multiple leuctturm notebooks and an Ottergami notebook previously (both of which were top tier quality). I will, for my purposes, I will not be using a Papier journal again next year. The pages are noticeably thinner/see through and the hardcover is not necessarily built to withstand the backpack of a university student -- the corners of mine have been showing wear and deteriorating since probably a month or 2 into consistent use. That said, I do plan to keep using this bullet journal throughout the rest of the year, as it does the job well enough (which is saying something coming from a picky bullet journaler). I will say, I still love this website! Customer service, shipping, packaging, selection -- all incredible. Everything is so cute, and the products are great for both gifts and maybe other types of personal notebooks. Simply for my specific purposes, there are better quality/worth journals that will not physically wear down on you within even a year of use. (So I based my rating specifically according to bullet journal use comparisons)”

Posted 1 year ago

Thanks for your feedback Kayla, we really appreciate it! Papier Customer Service

Posted 1 year ago

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Papier is rated 4.7 based on 14,681 reviews