Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,177 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was very slow, when notelets arrived was very disappointed the print at the bottom is barely legible, so annoyed as these were a gift for my daughter.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Sammy! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help further. Papier CS Team

Posted 5 months ago

“My delivery, a gift for a friend, arrived with quality discrepancies. I reached out to the company with pictures of the product and recieved no follow-up. I will not be reccomending Papier to friends and will no longer be buying from them in the future.”

Helpful Report

Posted 5 months ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Not happy. I ordered two journals by accident and immediately sent a message to cancel one. I received and paid for two.”

Helpful Report

Posted 5 months ago

Sorry to hear this, Mary! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“I still haven’t received it”

Helpful Report

Posted 5 months ago

So sorry to hear about the delay here, Alycia! We've reached out via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Hardcover seem very high quality and nice! But the spiral, while priced sensibly the same, seems of much lesser quality and much more fragile.”

Helpful Report

Posted 5 months ago

Thanks for your feedback - we're sorry to hear that! If you'd like to pop over any photos showing the issue, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“While I enjoyed the concept of the planner and loved being able to add my vision board to the front and back covers, I’m not happy that almost all the tips of the pages came dirty!! Especially since it was considered custom and had to wait longer for it to arrive. I do have other Papier products purchased instore at Nordstrom that came in great quality. I would probably prefer to just pick up in person. Just thought it was neat to be able to customize the pictures to be my vision board so I ordered one from the Papier website this year.”

Helpful Report

Posted 5 months ago

Thank you for your feedback, Khaleyah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“In the past, (about 3 years ago) I ordered The Secret Garden Foiled journal for myself. I recently repurchased it, personalised, as a Christmas gift for my mother-in-law. Unfortunately the quality has diminished so significantly, it may have been a one-off, but the journal print was slanted, the gold-foiling that used to be really classy and delicate is now gaudy, raised and tinny. I was surprised and disappointed.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“I was expected much better quality paper based on the reviews and the price. I’ve had $10 planners that have thicker paper. I also think it’s not clear when purchasing that the month overviews for the entire year come first then a monthly plan for the entire year then the weeks. I wish there was a way to customize the order and have it each month at a time. Overall I don’t think I’ll be purchasing again. The additional monthly planning pages and lack of quality paper are not worth the price.”

Helpful Report

Posted 5 months ago

Thanks for your review - so sorry to hear that! We do detail the inside contents of our products on the product page but I'll certainly pass your feedback forwards. Regarding the quality issues, do feel free to contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 5 months ago

“I am a planner girlie and love papier and have used their planners for years. Slightly disappointed this year because the design I ordered (Italian summer) cover was pink instead of cream (what I wanted) as advertised (see photo). Papier told me that color variation is to be expected. I guess maybe I am particular but idk it just didn’t sit well with me because for the cost, I would like to receive the product as pictured (and not have to forgo a 15% refund because I customized it). :(”

Helpful Report

Posted 5 months ago

So sorry for the disappointment here - we'll certainly pass your feedback on! Please feel free to get back to Olivia's email if you'd like to arrange a solution. Papier CS Team

Posted 5 months ago

“I bought a personalized planner with an art deco stylized front. The design is wonderful but the raised foil on the cover began to fall off after one day of use. I would not recommend.”

Helpful Report

Posted 5 months ago

Oh no - so sorry to hear this, Colin! If you'd like to pop over a photo to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Notebooks great, leather diaries awful!”

Helpful Report

Posted 5 months ago

So sorry to hear this! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you have any further queries. Papier CS Team

Posted 5 months ago

“This is not what I ordered. I ordered a personalized planner with three pictures of my grandson on the cover. Ordering was confusing because the ordering page had previous orders on it.”

Helpful Report

Posted 6 months ago

Oh no, we're sorry to hear there was mistake in your order! Please feel free to contact us at support@papier.com with photos of the product received and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 6 months ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Paper quality is great, the designs of thier diarys are unique but the sturcture/layout makes no sense.”

Helpful Report

Posted 6 months ago

Thank you for your review! We're so sorry to hear about the disappointment with the layout of your diary. We've passed your feedback on to our product team. In the meantime, do feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“I received a cookbook for Christmas and for the price, I am disappointed with the quality. The paper inside feels like newspaper. Does not seem like it will last long at all”

Helpful Report

Posted 6 months ago

Sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Very mixed, ordered two items and only one showed up, no explaination as to why but the missing item was sent out on the same day that I raised the issue without any hassle. Positives, customer service was quick to send out the missing item and importantly kept me up to date on any issues with the order. The original order arrived in very good time and in suitable packaging. Negatives, no explaination as to why I only recieved half an order. The order was for Christmas so it was an important delivery day missed and it was also to an address that I don't live at which then added further issues. The missing item was set to arrive before New Year but due to suppling issues got pushed even further back into the new year.”

Helpful Report

Posted 6 months ago

We're so sorry for the dispatch error here, John, and the delay to your replacement order! This is of course not the experience we want for our customers. Your feedback has been passed forwards but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“The book layout is lovely, but the paper quality is thin/poor and ink shows through.”

Helpful Report

Posted 6 months ago

Thanks for your feedback, we're so sorry to hear that! If you'd like to reach out to us at support@papier.com with photos of the item, we'll definitely look into this for you. Papier CS Team

Posted 5 months ago

“I ordered gifts but they did not come with gift cards so my people didn’t know who sent them! The actual products are fine, as advertised.”

Helpful Report

Posted 6 months ago

Oh no, we're so sorry to hear that the gift notes were missing from your orders! This has been flagged with the printing team. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 months ago

“The bullet journal I bought was beautiful, but I noticed once i started using it that the pen was coming straight through to the other side.”

Helpful Report

Posted 6 months ago

Thanks for your feedback - we're sorry to hear about the disappointment here! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 5 months ago

“Considering that my order was to be delivered BEFORE Christmas, and I am yet to receive it, I’m not impressed.”

Helpful Report

Posted 6 months ago

So sorry to hear about the delivery delay here, Samantha! I can see Andia has assisted with a refund and the order has now been marked as delivered, but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 17,177 reviews