Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,148 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Papier before and always have been extremely satisfied. In my latest order , the print reflecting my name is much too light.”

Helpful Report

Posted 2 weeks ago

Hi Linda, thanks for sharing with us! We're sorry to hear that you're disappointed with your customization printing! Please do send some images across of the item received to support@papier.com and our team can help sort a solution for you. Best wishes and apologies again, Papier CS Team

Posted 2 weeks ago

“We loved our wedding album book. The printing and type is beautiful. However, I have two criticisms/areas of approvement: 1) The packaging meant that our book arrived a little bent of shape. The corners were bent which was a bit of a shame. 2) The photos were cropped to fit the dimensions of the book, however, there wasn't a way to select how the photos were cropped and fitted in the book. This meant that some of the photos weren't cropped to my preference. Both these points meant that while we ultimately love our book, it would have been nice if it arrived in mint condition and we could dictate the cropping of the photos.”

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Posted 2 weeks ago

“Lovely products. I had done note cards personalised as gifts and get were very well received.”

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Posted 2 weeks ago

“Gorgeous product, high quality and quick delivery”

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Posted 2 weeks ago

“Lovely journal, which I am using as I journey through the bible. I find it a joy to write in and as I seem to be filling it every 2-3 months will be back for another one soon. A sky full of stars seems very apt for the content within. It would be handy to have a clear space on the spine to denote the start book and chapter and end book and chapter contained within, as all the covers will be the same, but I wanted them to all look uniform, so that I can go back to them for reference. Many thanks for giving me the opportunity to send a review.”

Helpful Report

Posted 2 weeks ago

“Very good quality. Easy to make, design !”

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Posted 2 weeks ago

“Love the quality and size of my spiral academic journal. Love that I could put my name, school and degree on the front cover incase I leave it behind somewhere. Standard delivery took about three weeks which I did not appreciate.”

Helpful Report

Posted 2 weeks ago

Hi Tina, Thanks so much for sharing your feedback with us! It appears your ETA provided on this order was May 27th, using economy shipping as the courier option. From the tracking link, it appears this was delivered on the 24th. We're sorry the wait was longer than expected - please note, we do list our ETAs on our product pages and at checkout, but we're so sorry if this was missed. We're always happy to help confirm an ETA before ordering as well, so do message us at support@papier.com in the future if needed. Best wishes, Papier CS Team

Posted 1 week ago

“So so satisfied with my order! Gave this to my boyfriend and he loved it. The price is so good for what it is and would definitely order again!”

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Posted 2 weeks ago

“prompt delivery, lovely notebook. Bought for my Daughter for her Mums Birthday and she loved it!”

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Posted 2 weeks ago

“This is my 3rd year getting their academic journals! They are on the pricier side, but really worth it. I get overwhelmed easily, so organisation is vital to me, and I love their layout; it really works for the way my brain visualises things. I also purchased a mid-year diary for my sister, which she loves. The variety of structures offered in their planner ensures that anyone can find what they are looking for. Also, the designs they have in selections are always incredible, and their availability in both loop ring and hard back is fantastic. Any time I bring it to meetings, my planner's design has been an icebreaker and a lovely start to a conversation. I can't say this enough. I love their planners, and they are worth the extra money.”

Helpful Report

Posted 2 weeks ago

“I was not happy with the product but the customer service was great.”

Helpful Report

Posted 2 weeks ago

Thanks so much for your review! We're so sorry for the disappointment and will of course pass your feedback on, but I'm glad to hear the team could help with a solution. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“The journal we bought from Papier was beautiful. The packaging was subtly elegant, the cover sturdy, with wonderful fabric and a lovely monogram. The book opens to a good quality of paper with a nice page marker ribbon. It was a perfect gift for our graduating senior, and we were thrilled that it turned out so well!”

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Posted 2 weeks ago

“Very good product, very good service”

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Posted 2 weeks ago

“I have been buying this notepads religiously for years and I am always impressed at both the quality, the reasonable price and the speed in which it reaches me.”

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Posted 2 weeks ago

“Excellent Customer service. Made an error on my order and only spotted it the next day… But nothing was too much trouble for the lady that dealt with me. Absolutely brilliant.”

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Posted 2 weeks ago

“I’ve been beyond impressed with Papier from the quality of the journals, to the variety of fun designs and the amazing customer service. I spoke with Danielle when I placed my order due to an error on my part and she was so helpful and lovely. Couldn’t recommend enough.”

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Posted 2 weeks ago

“Still haven’t received my order. No help from customer service & no communication.”

Helpful Report

Posted 2 weeks ago

So sorry to hear this, Lizzy! I can see Olivia has now assisted with a replacement but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 week ago

“Simple and effective, covers the bases. Second time buying from them.”

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Posted 2 weeks ago

“We were thrilled with the invitation cards we ordered and everyone has commented on how beautiful they are. The website was easy to use, I’d definitely recommend Papier.”

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Posted 2 weeks ago

“Fantastic quality, beautiful design and fast delivery! Absolutely obsessed with how our invitations came out!!”

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Posted 2 weeks ago

Papier is rated 4.6 based on 17,148 reviews