Pact Coffee Reviews

4.73 Rating 1,860 Reviews
94 %
of reviewers recommend Pact Coffee
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road

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Excellent coffee and excellent service both for business and personal use.

Always have a range of roasts to suit all tases.
Posted 12 hours ago
Love this service! The coffee is fantastic, the packaging is simple and effective. The customer service is wonderful. I would recommend Pact to anyone who enjoys a good cup of coffee.
Posted 4 days ago
I've been ordering the House Espresso beans for years now and have recommended Pact to many people. The coffee is great and it's very useful to have it delivered through your door. The ability to "send asap" when you're running low earlier than usual is extremely useful, often arriving the next morning. The website is very quick and easy to use so it only takes seconds.
Posted 5 days ago
Decaf Asomuprisma tasted great and didn't keep me awake at night, which is what I wanted!
Posted 2 weeks ago
The service is fantastic and the coffee amazing. I particularly appreciate that the coffee is packed so that it fits through a letter box.
Posted 2 weeks ago
I’ve loved everything about the experience so far.
Posted 4 weeks ago
Pact Coffee Beans are the best I have come across, roasted one day and then sent out for delivery the next day. Setting up a plan is easy and then being able to adjust the plan is great, love the send them asap feature. A really easy way to never run out, have great tasting coffee whenever you want.
Posted 1 month ago
Amazing coffee, freshness is amazing every time! I love that I can change the coffee I want each time! Customer service is incredible! Couldn’t be happier with my Coffee
Posted 1 month ago
Fantastic coffee with a mix of flavours, some flavours could do with extra taste/smell but others are perfect. Thank you.
Pact Coffee 5 star review on 1st December 2020
Posted 1 month ago
Great idea! Good to receive a new coffee each month, but WAY too many emails in between times!
Posted 1 month ago
Great coffee and swift delivery. I enjoy being able to learn about the growers as well. A fantastic service!
Posted 1 month ago
Game changer 🕺
Posted 1 month ago
I have only been a member/customer of Pact Coffee for just a month.
The coffee beans I am buying are excellent, I will as time goes, try other coffee beans from the Pact Coffee range.
I am disappointed that no one has replied to my email I sent on 23 November however, my telephone calls were answered within reasonable time.
Posted 1 month ago
Coffee was amazing and service was too!!!
Posted 1 month ago
Very good coffee.. thanks!!!
Posted 1 month ago
Straightforward process - superbly fresh coffee - with flexibility to change plan - which you’ll need to as the coffee is irresistible so overestimate how much you drink !!
Posted 1 month ago
Amazing customer service from Pact! I made a mistake with my order this morning, and it was so easy to get in touch. The customer services lady was super helpful, which is rare to find at the moment - I have had lots of bad experiences recently with other companies. So props to Pact! Thank you!
Posted 1 month ago
The website was lovely to use, the ethics behind Pact trading were brilliant.
Posted 1 month ago
Nothing not to love about Pact ... their coffee, their service and the fact that they go the extra mile for their customers. Helena was a superstar today in responding to my request and I can’t thank her and the team enough.
We’re long time customers and have no intention of going elsewhere.
Posted 2 months ago
Excellent coffee,
Posted 2 months ago
Pact Coffee is rated 4.73 based on 1,860 reviews