Pact Coffee Reviews

4.72 Rating 1,896 Reviews
94 %
of reviewers recommend Pact Coffee
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road

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it took a bit of getting stated but now every thing seems fine
Posted 1 year ago
Hi Martin, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
I really thought I'd try this on a whim but the coffee is seriously so much better than my usual stuff I have kept the subscription going. Really delicious flavour.
Posted 1 year ago
Hi Lucy, we're thrilled to hear that you're loving the coffee and our service! Especially the coffee :-)

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Nice smell and taste, good value for money :)
Posted 1 year ago
Hi there, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Fairly expensive for coffee but is extremely good and much cheaper than similar quality from other sources
Posted 1 year ago
Hi there, we're thrilled to hear that you're loving the coffee and our service!

We understand that the coffee can be expensive - as you know this is due to our Direct Trade programme and the higher quality of coffee ensuring that it's a higher cost that's paid to the farmer. But we're glad to hear that you're enjoying the coffee so far!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Early days , only 2 coffee packages so far 1 st was ok
A bit Longer before review I think
Posted 1 year ago
Hi Jess, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Delicious coffee, great service, simple to set up. Only suggestion for perfection would be to get a eck of filter papers with each delivery of coffee.
Posted 1 year ago
Hi Ruth, we're thrilled to hear that you're loving the coffee and our service! We will definitely consider your suggestion, and in the meantime if you're needing more filters you can always order these through the 'Shop' on our website.

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Prompt delivery of a good quality coffee
Posted 1 year ago
Hi Mike, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Hi Mike, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Good but i stopped the coffee subscription then ordered one and 2 came through post and been charged twice
Posted 1 year ago
Hi Alex, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you.

We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Great coffee
Great prices
Brilliant company to use
Quick despatch!!
Used v60 kit for my coffee requirements can not fault this product
Posted 1 year ago
Hi Lee, we're thrilled to hear that you're loving the coffee and our service! The V60 kit is always a nice touch too!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
It's still early days but impressed with Pact Coffee so far. Love
Posted 1 year ago
Hi, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
The subscription service is great, i get a new pack every month and you can change your package whenever you want depending on your price. Would recommend. Only reason i gave a 4 star is i got the premium one and was a bit disappointed as i couldnt taste the peach sherbet notes asadvertised
Posted 1 year ago
Hi Sam, we're thrilled to hear that you're loving the coffee and our service! While we hope you're enjoying all the coffees you've had so far we are sorry that the flavour notes didn't shine through on your recent order.

When it comes to flavour notes on the coffees, these are described by our Head of Coffee, Will, and is based on what he tastes - which will be quite different to your own palate! So although it's a good guide, what you taste is subjective to your own tastes and can be different to what Will has said. It also depends on how you brew it as practice makes perfect so after a few brewing attempts you might be able to bring out the flavours of the coffee a little more strongly.

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Very pleased with the swift delivery service, straight through the letterbox. The coffee is pleasantly tasty and at a reasonable price. Might consider using this service again in the future.
Posted 1 year ago
Hi Michael, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Smells lovely when you open the packet for the first time, chocolate-y and inviting. It didn't really taste anything like that though. It took us a while to get the right amount into the filter paper,large scoop at first was too strong, then less and too much water was too weak and now we have got used to it and worked out the quantities we like it! I think it only makes one cup for one person. We were wondering whether to get another filter set so we can have a cup each. Can this coffee be put in a percolator too?
Will order a new batch soon.
Posted 1 year ago
Hi there, we're thrilled to hear that you're loving the coffee and our service! Sorry to hear that it took a few tries to get the brew right for your taste - when brewing by hand it can take a few go's to work out what's best for your taste.

The free Hario V60 kit you received with your first order can brew up to 4 cups of coffee - just pop it on top of a jug or decanter and brew away!

This coffee can be used in a cafetiere although we would recommend a coarser grind for best results.

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Great value if you can get a free coffee dripper and filters in the promotion. First coffee I had was very good, and the second not great despite the fact it was more expensive. I cancelled my membership, but would consider buying again if there were a deal on
Posted 1 year ago
Hi Naomi, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you.

We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Early days,only the first delivery
Posted 1 year ago
Good coffee delivered at whatever frequency you'd like, what's not to like? Even though the packaging is already small, it'd be nice to see them invest on ways of reducing waste.
Posted 1 year ago
The coffee is really good full of flavour. I just think the prices are quite high.
Posted 1 year ago
Hi Pepijn, we're thrilled to hear that you're loving the coffee and our service!

We understand that our prices are a little higher than other coffee roasters - the cost of this comes in via our Direct Trade sourcing, meaning that the grower is paid more at origin for their work.

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
I love pact coffee, it always smells and tastes great.
I also love that they grind it the coffee to order.
The only thing that could be improved is the price.
Posted 1 year ago
Hi Peter, we're thrilled to hear that you're loving the coffee and our service!
We understand that the price could be lowered to improve further - our coffee is all sourced via Direct Trade to ensure that the farmer is paid a great price for their quality work, and we never charge postage on your orders, which is why the prices are set as they are.

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Brilliant way of tasting all sorts of coffees from around the world.
Posted 1 year ago
Hi Donna, we're thrilled to hear that you're loving the coffee and our service!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
The coffee is of very high standard would have preferred something a little stronger. Price is fair and coffee is full of flavour.
Posted 1 year ago
Hi Michelle, we're thrilled to hear that you're loving the coffee and our service!

We understand that you're after something a little stronger. We've checked in on your order and it looks like your grind size chosen for the Hario V60 filter wasn't quite right - so we have changed it to the correct grind size for stronger and taster brews in future. We hope this helps!

We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 1 year ago
Pact Coffee is rated 4.72 based on 1,896 reviews