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Osmio Reviews

4.7 Rating 3,224 Reviews
94 %
of reviewers recommend Osmio
4.7
Based on 3,224 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Osmio Reviews

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

Write Your review

Osmio 5 star review on 23rd November 2025
John .
Osmio 5 star review on 23rd November 2025
John .
Osmio 5 star review on 20th November 2025
Svetlana Stevens
Osmio 5 star review on 11th April 2025
Michelle Henry
Osmio 5 star review on 6th April 2025
Elvinas Zazeckas
Osmio 5 star review on 16th December 2024
Balint Kulacs
Osmio 5 star review on 7th June 2024
Steve Trebilcook
55
Anonymous
Anonymous  // 01/01/2019
Had an issue with my distiller. They were really helpful, it had to be sent back for repair. It was done so quickly and they kept in touch to let me know what was happening. Great customer service!
Helpful Report
Posted 4 hours ago
Fantastic company - great products and very responsive to questions. Really happy with our filter system.
Helpful Report
Posted 1 day ago
We bought this system the Osmio ultra soft tap filter kit plus 3 way tap last year so to do away with water jugs, but this is a poor and inferior system, the cartridges do not last 6 months as advertised and to have them lasting 2-3 months we have to have the water running at a very low flow, as advised by the customer services team because of our areas hard water. Not easy to change either. We have had a previous system from another company which worked much better. Disappointed, as had to buy new tap and pay for plumber to install this whole kit.
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Posted 5 days ago
Always fast response and reliable. Very good company to buy from.
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Posted 6 days ago
Great service!
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Posted 1 week ago
Brilliant part and very good value. Delivery was very prompt
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Posted 1 week ago
Great customer service
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Posted 1 week ago
Is a good machine, we used for the last 3 years! Happy with the purchase!
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Posted 2 weeks ago
Water filter tap received was perfectly well made and stylish, easy to fit; arrived on time.
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Posted 2 weeks ago
as always good comms with Osmio. my Infinity was serviced and is now helping to keep me well. The cost of the service has increased a lot which is a bit disconcerting, what might it be next year?
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Posted 2 weeks ago
Replacement filter cartridges for my Osmio Zero.
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Posted 2 weeks ago
Prompt processing of order and swift delivery
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Posted 2 weeks ago
The brass 1 inch fittings in the filter housing have been difficult to plumb without leaking. Have stripped out and redone twice now following your instructions and still experiencing issues.
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Posted 2 weeks ago
marvelous firm, great products and service
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Posted 2 weeks ago
Not satisfied arrived in flimsy damaged box , no invoice or instructions, luckily not damaged ! Requested information regarding instalment of filters installation and still waiting for a reply!!
Helpful Report
Posted 3 weeks ago
We sent our osmio back for a service as after almost 5 years it was starting to malfunction. We had a bit of a hiccup when we received it back as it had misaligned in shipping but the osmio customer service team were very responsive and now we have our fully functioning osmio back! I love the taste and convenience of our counter top osmio.
Helpful Report
Posted 3 weeks ago
I purchased this product after extensive research, and I believe it is one of the best home water filtration systems available on the market. I chose the tank version because I wanted the flexibility to place it anywhere in my kitchen. I fill the water tank with 6 litres, but on average around 2 litres of this becomes waste water. Unfortunately, there is no option other than pouring this water away. I need to refill the tank 1–2 times a day, which honestly surprised me as the water runs out quite quickly. Another issue is that when the tank is empty, you have to remove it and reinsert it for the system to work again. Lifting and placing a 6-litre tank back into position is not something everyone can easily do. That said, I’m very happy with the water quality. It completely removes the unpleasant taste of tap water. The residue that used to appear on the surface of my tea and coffee is now gone, and I drink the water with complete peace of mind. I’m giving it 4 stars. I’ve deducted one star for the reasons mentioned above, although these may not be an issue for everyone.
Helpful Report
Posted 3 weeks ago
Best water I’ve ever tasted. Tastes like you’ve scooped up the elixir of life from a cold, magical stream in another world. Must be the extra minerals. So glad to get microplastics out of my life.
Helpful Report
Posted 3 weeks ago
My table top filter has been working full time for nearly 4 years and we love it. More importantly the customer service at Osmio is second to none. The helpful troubleshooting videos are excellent. When our heat element stopped working recently we received the a free DHL collection label, booked collection and received the repaired filter back within a week with advice to make sure we ensured the longevity of the new element. Superb service and product.
Helpful Report
Posted 3 weeks ago
I love my water filter and can’t imagine life without for last years but new addition what is shower head deserves for good word too. My skin feel soft, and my hair are so soft getting better each time when I shower and this is unexpected amazing benefit what I didn’t expect and to be honest I tought I have trying many shampoo, conditioner etc but it was actually water by itself damaging my hair. Thank you so much 😍
Helpful Report
Posted 4 weeks ago
Osmio is rated 4.7 based on 3,224 reviews