Osmio Reviews

Name: Osmio
Address: Eternal Lake Nature Reserve, Salt Lane, Cliffe, Kent
Rating: 4.72

4.7 Rating 3,414 Reviews

93 %

of reviewers recommend Osmio

4.7

Based on 3,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm completely satisfied with the products I purchase from this company, great service and definitely a reputable source to order with confidence. I've bought several times each time my order was dealt with quickly and professionally so thanks very much, I would definitely recommend 100%”

Helpful Report

Posted 3 years ago

“Excellent service. I have put a link to you on my social media so my friends can find you too. Thankyou”

Helpful Report

Posted 3 years ago

“Overall the customer support from order inquiry to delivery was excellent. Product setup instructions were easy to follow and produces great reverse osmosis water.”

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Posted 3 years ago

“Totally satisfied with this excellent water filter, purchased almost two years ago, it has been reliable and simple to use. Customer service is exceptional, friendly and helpful support and advice. Nothing was too much trouble. Thank you Osmio I recommend you to all my friends and family.”

Helpful Report

Posted 3 years ago

“About 3 months ago I was looking for a convenient way to improve the quality of our tab water for drinking. After doing my research I decided to go with the Osmio Zero, as it seemed to have the best and most convenient concept (a 4-stage countertop filter including reverse osmosis with a big water reservoir). When the machine arrived I was very excited, as we were trying to move away from buying bottled water/improving the nasty South London tab water for quite a while. First point to note is that Osmio seems committed to protecting the environment, given that there is no unnecessary packaging. The machine also didn’t come with a big manual but a one-pager with instructions and a QR-link to the PDF manual. This is how devices should be packaged in 2022! But this is where my excitement for the Osmio Zero stopped. Inspecting the device, I noticed that the build felt a little bit cheap. Moving parts like the lid and the comtrol wheel are quite flimsy and don’t give the impression of a premium product. This could be overlooked if the machine would produce acceptable drinking water. However, herein lies the big problem I have with the Osmio. The water it produces has a very strong distinct taste, which me and my girlfriend would describe as chemical/pastic-like. Concerned about the integrity of the machine, I contacted Osmio’s customer service, who told me that the distinct taste was normal and that my tastebuds simply needed some time to adjust. We decided to give it a try, despite our dislike of the taste, hoping that it would go away once the system was in use for a while. But this didn’t happen nor did our tastebuds “adjust”. That said, we offered a glass to everyone visiting to see their reaction, which was always the same; “the water tastes like chemicals”. After 2 months of trying to adjust to the taste we gave up and decided to return the machine. We began the return process by emptying and draining each module, as per the instructions given by the customer service, and sent it back in its original packaging. To our discontent we were told, that not only did we have to pay the £15.45 for the return shipment but that Osmio would also deduct £57.50 for the used filters from the refund. So in summation we paid £72.95 for 2 months of bad tasting water and a terrible customer experience. To everyone considering buying an Osmio Zero we strongly recommend to taste the water it produces before buying or looking for alternative products.”

Helpful Report

Posted 3 years ago

“Osmio provides a one stop shop for all your water needs, excellent products with great support.”

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Posted 3 years ago

“Postage a little expensive for such a small item, aeroator”

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Posted 3 years ago

“Website easy to use. Reasonable price, just a little up from last year. Prompt delivery. Would recommend”

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Posted 3 years ago

“Osmio makes excellent water filters at affordable prices. Their after-sales service is very good and they follow up queries promptly. Excellent service and friendly people.”

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Posted 3 years ago

“Replacement filters were easy to order online and delivered within 24 hrs. Excellent service, excellent product.”

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Posted 3 years ago

“I recently had a service and repair for my Osmio Zero. The staff have been extremely helpful informative and ccomaaccommodating. Thank you very much.”

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Posted 3 years ago

“Impressive level of oversight of my order; I had ordered unnecessary additional items to sanitise my Osmio Fusion. Rather than just taking my money they reached out to me to inform me! Osmio Fusion is a fantastic unit. I have been able to give up my 3ltr a day fizzy drink habit thanks to the dispensed water being much more palatable now, saving me a small fortune! The instant hot water has helped me reduce my energy usage.”

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Posted 3 years ago

“Good service item well made and easy to install”

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Posted 3 years ago

“Great service and excellent range of water filters.”

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Posted 3 years ago

“I am very impressed with the service I have had over the years . I initially had an Ro unit installed 20 years ago which has been upgraded 12 years ago -- always had helpful service from OSMIO”

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Posted 3 years ago

“Knowledgeable and helpful staff give the impression that they care.”

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Posted 3 years ago

“I love Osmio Gravity Fed Systems! Not Aluminium when filtering most of the Fluoride. Be good if ALL Fluoride was filtered because Fluoride accumulates in the body, but it's the best on the market in the world for its price.”

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Posted 3 years ago

“great service!”

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Posted 3 years ago

“paldies viss ļoti labi”

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Posted 3 years ago

“I've had my Osmio Zero Reverse Osmosis System for a couple of years and bought a few replacement filters and I keep expecting the service, or products, to fail me but they never do - it's a bit disconcerting. This batch of filters arrived the day after I ordered them...it's all just too good to be true, surely?!”

Helpful Report

Posted 3 years ago

Osmio is rated 4.7 based on 3,414 reviews