We had out new house fitted with all origin Windows, French Doors and Bi-Folds and have now had visits on so many occasions to try and stop the drafts through the frames and hinges. After the last visit having been told they would do everything to sort the issues they then write a report that bears no relation to anything said at the onsite meeting and have now washed their hands saying it is our house and drafts are being caused by an external source. After the Origin people came out prior to this visit they did loads of adjustments and next time it rained we get water coming through the ceiling of our ground floor but they say they could not have caused this but it has never leaked in 15 months before, very strange. It has also been said no other client has experienced drafts through the hinges like we have but a simple check on the reviews and you can see Sue Gray had same issue just a month ago. I suggest anyone with Origin Bi-Folds or French Doors check the hinges the next time the wind blows and report the issue you will have back to Origin and to anyone thinking of buying the windows DON’T until Origin sort the issues they have but at the moment deny. See not for David Ginger below and pictures of hinges and doors taped up to stop draughts and water ingress. Hi Kevin All Origin products have an accredited air permeability of class 4 which is the highest possible rating in the UK and Europe. We believe your windows and doors to be functioning within this classification and feel the problem you are experiencing is being caused by an external source. At this stage I can only recommend you employ the services of an independent air testing company and have them determine the air flow in and out of the property. Obviously if the result determines the doors to be out of specification we will be more than happy to further our investigations to find a suitable solution. With regards to the water ingress, nothing the Origin engineers could have done during the call would have caused the door set to start leaking and we cannot accept any liability for this problem. We cannot comment on how the water is penetrating in to the property but do not believe the manufacturing of the door set to be the cause. Best Regards David Ginger