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Order Blinds Online Reviews

4.8 Rating 2,699 Reviews

96 %

of reviewers recommend Order Blinds Online

Company Reviews

Product Reviews

4.8

Based on 2,699 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 1488229

Email:

info@orderblinds.co.uk

Location:

Unit 10 Barbrey Business Park,
Orston Lane,
Bottesford
Leicestershire
NG13 0GY

Order Blinds Online 5 star review on 5th April 2024

Order Blinds Online 5 star review on 13th March 2024

Mrs Marion Slaughter

Order Blinds Online 5 star review on 8th February 2024

Mrs Lesley LOXLEY

Order Blinds Online 5 star review on 8th February 2024

Order Blinds Online 5 star review on 4th February 2024

Mrs Sophia Williams

Order Blinds Online 5 star review on 23rd January 2024

Miss ZOE FOLLETT

Order Blinds Online 5 star review on 8th December 2023

Mrs Michelle Kent

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing. Ordered and paid for blind, but it never arrived. Staff were polite and tried to sort out the problem with the courier but without success. So far I’ve paid £230 and received nothing. Hopefully my refund request will be processed soon.”

Posted 4 years ago

“The blind arrived after 2 weeks of ordering. Put the blind up following the instructions on YouTube to then realise it had been made wrong and it doesn’t actually fit the window. We are now 6 weeks on and the problem still isn’t resolved.”

Posted 4 years ago

“Terrible experience with this company. Ordered 2 blinds totalling £160. When the delivery timescale advertised on their website was missed I chased the order. I was told the fabric was out of stock and there would be a delay of 2-3 weeks. After 2-3 weeks I had to chase again only to be told they had discontinued the fabric. Despite taking my £160 no one bothered to contact me to inform me that me order wasn’t being processed despite the delay for almost a month!!! When I complained”

Posted 4 years ago

We are very sorry that you experienced these problems with your order. After reviewing the notes on our system I can see that our attempts to contact you via email and voicemail were not picked up/received despite our checking your details, causing the lack of knowledge re the issues with the fabric being out of stock and then discontinued by the manufacturer. Unfortunately we have no control over our supplier's running out of or discontinuing a product, but we apologise for the inconvenience caused.

Posted 4 years ago

“this company i would not trust i ordered over the phone one day then the next they took my money then a fortnight later i get an email saying that my order had been put on hold by mistake how can this happen when the guy took my order over the phone straight into the computer and saying my order had gone through yet they took my money before they even did the order JUST DONT TOUCH THESE AT ANYTIME”

Posted 5 years ago

“Ordered seven blinds (cost of order was over £1000). Blinds arrived but when opened six were wrinkled and creased. Notified Order Blinds' about this and was told to wait a week for blinds to 'drop' as the creasing was caused by the blinds being rolled up. When they didn't drop I made contact again and this time was told that the creases were either caused by transport/delivery (transport that the blind company arrange) or storage of the blinds from delivery to installation (the blinds had been innocently stored inside a house). When I complained again I was told this time that it was either the fabric at fault (not the case as the laminators had confirmed the batch of fabric was fine when received) or because of installation. How can installation cause massive creasing within the blinds' surface in six of the seven blinds? Just look at the photos! Complained and asked for a refund. Had to chase up this complaint with a few emails and a phone call as wasn't responded to. Was told no I wouldn't get a refund but they could offer me 15% off next order! However, if I did this, they wouldn't be able to guarantee success next time around. When I responded to this because I wasn't happy my email was ignored. Complaint was dealt with in a very dismissive way. Wasn't even put in touch with managing director when requested which is a must in this kind of situation. Customer service team are slow to respond; You will constantly have to chase responses and are made to feel unimportant. I have looked at other reviews and can see other similar complaints. My advice: GO DIRECTLY TO NV BLINDS (the company that order blinds use to do their lamination). They offer the same service but better and without the ridiculous mark up in price. Order Blinds cannot deliver and have no concept of quality control or providing a decent service. Consulted Citizens Advice and will take this further. Use this company at your own peril!”

Posted 5 years ago

“I had been looking at blackout blind options for more than six months and was mostly decided on the Total Blackout XL for many months before placing the order. The reason it took me so long is I was concerned to confirm they would work with the setup of my window and I was terrified of getting the measurements wrong. I'm not an expert measurer by any stretch of the imagination but I'm pretty careful/OCD. I measured and re-measured on many occasions and with three different measuring devices (2 tape measures and I also specially bought a laser measuring device) and was concerned that I was getting slightly different measurements depending on which device and exactly where on the window I measured. I phoned the company twice before placing the order online to clarify and discuss my concerns. I was told that there was several millimetres flexibility across the width measurement (it was many months ago but I'm fairly sure it was 4mm flexibility I was told). I understood flexibility across the width to mean that the measurements of the width had several millimetres flexibility so the exact width wasn't that important provided it was close enough (within the advised variance). My understanding was not corrected (presumably because the people I discussed it with on the phone didn't understand that my interpretation of the word flexibility was not what I understood. I therefore went ahead and ordered the blinds at a width that was midway between the biggest width I'd measured and the smallest, which left me comfortably within the "flexibility". When it came to fitting the blinds, it was a very tight fit and required some pretty tough shoving to get the blind cassette into the window recess. And once it was in situ and we tried operating the blind it didn't work properly - about half way down the blind would gape out of the channels in a couple of places, hence obviously letting light in. Additionally, the blinds let some light in at the top corners through the cassette, which as far as I can tell is unrelated to the fact that the blind is a millimetre or so too big. We very quickly established that I had ordered the blind slightly too big. I explained that I had ordered the blinds based on the info I was provided on the phone on flexibility across the width. It was then explained over email that flexibility across the width in fact meant variance based on the walls of the recess not being completely square. I was essentially told I was an idiot for thinking that I could order a blind bigger than the recess and it would work. I explained that as a person who has never seen the blinds in person and didn't have a detailed understanding of how they work it was not obvious that my understanding would not work (for example perhaps there is some material with some give in it that could be compressed slightly if the space was a bit smaller and would expand to fill a larger space). I recounted the conversation about the flexibility across the width to several people with better DIY knowledge than me before placing the order and no-one commented on it sounding unlikely/impossible. The company does not record phone calls and so couldn't listen back to the conversation but I was assured that all the staff were very well trained. Yet a different member of staff responded to one of my emails while the one I had been conversing with was on holiday and this member of staff gave me incorrect information over email that the original person then corrected on her return from annual leave, suggesting to me they aren't all so well trained after all. I explained that I felt they should take responsibility for having given me misleading information over the phone and replace the blinds with no additional charge to me. I was repeatedly asked to remeasure and check lots of things, spent disappointing additional time measuring and emailing. They would forget what I'd said before, ask me to re-send correspondence, re-explain points. All in all wasted so many hours of my time and said they would not replace the blind free of charge because I'd ordered it too big - which pretty much became obvious from the get go. Why put me through all that wasted effort just to say that?! And it misses the point of how I came to order the blind too big (i.e the information they gave me on the phone). I don't believe the blinds would completely black out light as they claim even if it had fitted like a glove because of the gaps in the cassette itself. On principle I wouldn't pay another penny to a company that had wasted so much of my time even if I did believe in the product. Installing the blind involved cutting out sections of the skirting on either side of the recess. And on my particular window, the sides of the blind block the window so it only opens a couple of inches. All a complete car crash - I would strong advise avoiding this company.”

Posted 5 years ago

“The blinds arrived damaged. We didnt find this out until they had been installed as it was the blind fabric itself that was damaged. As the blinds were rolled up it was only after installation when we pulled them down that the two cuts/slits in the fabric were visible. Ensure that you check everything as soon as you open the box as it was too late for us to send anything back given the blinds were attached to the windows by the time we discovered the faults!”

Posted 5 years ago

“order was incorrect, fittings are not as shown online, fitting not within box when delivered,”

Posted 5 years ago

“Never ever will I use this company again complete con.... I advise you to use another reputable company!”

Posted 5 years ago

“Late delivery, took 10+ days. on the 5th day they confirmed its going to be dispatched that day. on the 9th day they said they are having material shortages and somehow got it to me on the 10th day but it was poorly packaged and box was broken with blinds hanging out. would not use again, there are cheaper options available. premium price not a premium service”

Posted 5 years ago

“Blinds look good, but delivery was a mess. The order was sent in several separate parcels, which meant waiting in for delivery several days instead of one and one of the parcels got lost. I would not recommend to use this company due to the delivery issues.”

Posted 5 years ago

“No samples received”

Posted 5 years ago

“Was not Happy as the Blinds were not sewn properly.so I sewed some and glued some my self.”

Posted 5 years ago

“Blind did not fit correctly. Customer service were rude and unhelpful. Won’t use again.”

Posted 5 years ago

“Still in shock. Ordered a Total Blackout Blind in September. Love the concept of these blinds and was excited to order for my babies bedroom. Blind arrived very quickly- once husband had installed the blind we noticed a dent in the top so emailed Order Blinds Online and they arranged for a replacement. Blind 2 arrived and when installed noticed black marks on the Ivory fabric. Again a replacement was arranged. Blind 3 arrived and when installed noticed a black hand print and a hole in the blackout material. Safe to say I am disappointed! An offer of a fourth blind has been made but I have no confidence that this one will be free of black marks due to previous experience. I suggested a replacement in a darker colour to hide any black marks which Order Blinds say they will accept as a ‘gesture’! When i choose the only other colour which is suitable for the room I am told that can’t be done as it isn’t in the price range of the original material. No acknowledgement that this is their mistake- 3 mistakes made! For a matter of pounds they won’t allow me a suitable blind which lets not forget is not the original I ordered. When I say that isn’t acceptable and I want a refund I am told a refund will only be issued once the blind is collected and returned. Again- disbelief. What is my 6 month old daughter supposed to do in the week it’ll Take to collect the blind and process a refund? I’m unable to buy another until my original £150 is refunded. No acknowledgment of this whatsoever. Also no acknowledgment that I am now in a worse position than I was before- I have holes in my window frame bespoke to the Total Blackout Blind and I have no idea if I can find a similar product to hide/Re use the holes. Stay away from this company. Their attitude stinks.”

Posted 5 years ago

“Blinds were too long. Whilst this was only a couple of millimetres out it was enough for them not to fit our doors. I took pictures of the measurements which clearly showed the difference and was told that they were correct. Despite replying to dispute this and pointing out the distances shown on the pictures (one length was .01 out, 2 were .02 out and one was .03 out) I did not receive a reply and I ended up sawing the extra length off myself in order to get them to fit the window. I will say that now they are in they do the job well and look good in the doors.”

Posted 5 years ago

“They forgot to send the product. Only after chasing them, we managed to get it delivered. Once we received the blind we realised that the chain was broken and the fabric was not cut straight. We contacted the customer service and we were told we had to install the chain they were going to send ourselves! Who pays is not supposed to do the job too. Replacing the chain was all but a straightforward job. It took me 2-3 hours. Of course we had to cut the fabric straight too. The quality of the product is quite low, far lower than what we were expecting for what we paid: over 200£!”

Posted 5 years ago

“Still waiting for the blinds. Waited in all day Friday. The tracking information said “No one to receive. Card left.” No card was left. Phoned company this morning and they could only say we were 11th on the list. But not how long that would mean. They had no idea and had no way of contacting the drivers. Waited in all day and was (coincidentally) standing right by front door when the tracking information said we were out and card was left. Needless to say, no card was left. Tomorrow is Sunday so the wait will start again on Monday. Feel that this company must have recently changed their delivery service and not for the better.”

Posted 5 years ago

“Still have not received order.”

Posted 5 years ago

Hi Mrs Cloke, We are sorry to hear that you are unhappy with your delivery date. I have checked our system and the parcel tracking and can see that your item was delivered and signed for on the day this review was left. If this is not the case please do let us know as soon as possible so we can resolve the issue. Many thanks.

Posted 5 years ago

“I measured the recess many times. Ordered blind. Blind turned up damaged and was to small for the recess. Raised the issue on PayPal. Was asked to send measurements of the Blind so did. Then had a reply back asking to send photo evidence of me measuring the Blind etc. Being a Toolmaker by trade. I work to finer tolerances than a Blind in a recess. Talk about insulting my intelligence. Escalated with PayPal but with all the farting about measuring etc over and over again I cancelled the claim and will never use this company again. And will tell friends and family never too also.”

Posted 5 years ago

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Order Blinds Online is rated 4.8 based on 2,699 reviews