Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 940 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2025

116

Anonymous

Anonymous // 01/01/2019

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“I was given incorrect information on the length of the bench I ordered and it does not slide under the table unfortunately. I specifically asked before I bought as I have limited space. So it's not great. The furniture itself is lovely.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to write a review of your recent purchase from Only Oak Furniture, Tracey. I'm sorry to hear that you received incorrect information about the length of the bench and that it does not slide under the table as expected. This is information provided by our supplier and we will of course do our best to rectify this in the future. This is not the level of service we aim to provide and I apologise for any inconvenience this may have caused. We value your feedback and hope that you will consider giving us another chance in the future. Sincerely, The Only Oak Furniture Team

Posted 3 years ago

“Lovely furniture- really please with the quality”

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Posted 3 years ago

Hi Lisa, Thank you for your kind words - we're really pleased to hear that you're happy with the quality of your new furniture. We hope you'll enjoy it for many years to come. Thanks again, Only Oak Furniture

Posted 3 years ago

“Very happy with my purchase, wonderful quality and service, would recommend.”

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Posted 3 years ago

Dear Julie, Thank you for your kind words about Only Oak Furniture. We're so happy to hear that you are pleased with the quality and service of your purchase. We truly appreciate your recommendation and we hope that you'll visit us again in the future. Sincerely, The Only Oak Furniture Team

Posted 3 years ago

“Quality, service and delivery was excellent. Would highly recommend.”

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Posted 3 years ago

Thank you for your kind words, Christine! I'm glad to hear that you enjoyed your experience with us. We strive to provide quality furniture and great service and it's wonderful to know that we were able to achieve that for you.

Posted 3 years ago

“The bed was flimsy and cheap, while claiming to be a full wooden frame it's actually more MDF and plywood that wood. Needed to add more screws to make it more sturdy, hopefully it will last if my lad doesn't treat it too harshly....”

Helpful Report

Posted 3 years ago

Hi David, We are sorry you think the bed is not as advertised. We have checked the listing and see we advertise this bed as MDF and Pine. I have sent your review to the supplier to check the assembly of the bed to ensure the instructions are fit for purpose and also to check the quality of the assembly too. Kind Regards, Steve Wardle MD

Posted 3 years ago

“Very impressed. Good service, the furniture came on time and was easy to put together.”

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Posted 3 years ago

Thank you for your review Sue. We're glad to hear that you're happy with your purchase and that the furniture was easy to assemble. We appreciate your business and hope to serve you again in the future.

Posted 3 years ago

“Top quality furniture, great communication perfect planning of delivery and all executed perfectly with no damage. Great solid oak furniture with no fuss! Recommend 100%”

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Posted 3 years ago

Thank you for your kind words, Giles! We're thrilled to hear that you're happy with your purchase and the service you received. Our goal is to make sure each customer has a great experience, from start to finish, and it sounds like we hit the mark! We appreciate your business and hope you'll come back to us again in the future. Thank you for recommending us to others - we truly appreciate it!

Posted 3 years ago

“Quality good. Table easy to assemble. No problems with the delivery.”

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Posted 3 years ago

Thank you for your kind words, Hilda. We're glad to hear you're happy with your purchase of the oak table. It's great to know that you found it easy to assemble and that there were no problems with delivery. We appreciate your business and look forward to serving you again in the future.

Posted 3 years ago

“Very happy with our isle in the kitchen good quality and the delivery was spot on”

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Posted 3 years ago

Hi John, Thank you for taking the time to write a review of your experience with Only Oak Furniture. I'm glad to hear that you're happy with the quality of your kitchen island and with our delivery service. We strive to offer excellent products and customer service, so it pleases me to know that we were able to deliver in both areas. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future.

Posted 3 years ago

“Great service Great product at a very reasonable price”

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Posted 3 years ago

Thank you for your kind words, Stephen! We're so happy to hear that you're pleased with both our service and our product. We strive to offer the best possible value to our customers, and it's great to know that we've succeeded in doing so for you. Thanks again for choosing Only Oak Furniture, and we hope to serve you again in the future.

Posted 3 years ago

“Customer service was very helpful and delivery was on time with courteous drivers.”

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Posted 3 years ago

Thank you for your kind words, Rob. We're glad to hear that you had a positive experience with our customer service and delivery. We appreciate your business and hope to serve you again in the future!

Posted 3 years ago

“Beautifully made and good quality”

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Posted 3 years ago

Thank you for your kind words, Paula. We're glad to hear that you're happy with the quality of your new furniture. We take pride in our craftsmanship and are thrilled to know that you appreciate it. Thank you for choosing Only Oak Furniture!

Posted 3 years ago

“The furniture was delivered on time and well packaged. One item had a minor manufacturing fault. Customer services at Only Oak Furniture were great and resolved the issue immediately. Would not hesitate to recommend Only Oak Furniture.”

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Posted 3 years ago

Thank you for your kind words, Ron. We're glad to hear that you were happy with both the delivery and the customer service at Only Oak Furniture. We hope you'll enjoy your furniture for many years to come!

Posted 3 years ago

“We bought a lot of the Urban Elegance range in March 2021 and then increased our order for delivery May 2022. We were so happy with our purchases that we decided to order more to replace some other dining room furniture that did not fit in. Consequently we now have: 1 extendable dining table, 2 mirrors, 1 desk, 1 book case, 3 side tables, 1 hall table & 2 sideboards. all from the Urban Elegance range. We are delighted.”

Helpful Report

Posted 3 years ago

John, thank you for your kind words and for sharing your Only Oak Furniture story. We're thrilled to hear that you've been satisfied with your purchases and that they've served you well. We look forward to continuing to provide beautiful furniture for your home for years to come!

Posted 3 years ago

“Lovely solid chairs, fast, efficient delivery”

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Posted 3 years ago

Thank you for your kind words, Rhiannon. We're thrilled to hear that you're happy with your new chairs and that the delivery process was smooth. We appreciate your business and look forward to serving you again in the future!

Posted 3 years ago

“I am very pleased with the quality of the unit's I bought and would be happy to recommend your company to other people.”

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Posted 3 years ago

Thank you for your kind words, Ivan. We're thrilled to hear that you're happy with the quality of your unit and would be happy to recommend us to others. Thanks again for choosing Only Oak Furniture, and we hope you'll come back to see us again soon!

Posted 3 years ago

“Horrible experience with high gloss white sideboard. The unit weighs 106 kg and only two people come so it is extremely heavy. The first unit arrived damaged and took 90 minutes just to unpack to discover it had had a heavy drop. To repack it was a terrible experience. The second unit pack was so damaged I refused it. The third one has a damaged gloss top but we decided to keep it rather than go through any more hassle. The white gloss dining table we had received was also poor quality and terribly badly finished underneath but again so much hassle to return only to receive another poor example we kept it. The furniture brand is Mark Harris and the QC at the China factory is terrible. Avoid at all costs”

Helpful Report

Posted 3 years ago

Hi Stephen, Thank you for your review. We're sorry to hear that you've had such a poor experience with your furniture and we appreciate the time you've taken to share your feedback. We chose our suppliers carefully making sure they take quality control very seriously. We always aim to deliver products which meet our high standards, so it's disappointing to hear that this hasn't been the case for you. If you'd like to discuss this further, please don't hesitate to get in touch with our customer service team. They'll be more than happy to help resolve any issues you have.

Posted 3 years ago

“Excellent service. Would highly recommend. Love my furniture. Thank you”

Helpful Report

Posted 3 years ago

Thank you for your kind words, Susan! We're so happy to hear you love your new furniture and that our service was up to par. We hope you'll enjoy it for years to come. Thanks for choosing Only Oak Furniture.

Posted 3 years ago

“One item of furniture was damaged upon delivery. They would not offer a replacement, only offer to send someone to fix it - 12 weeks after delivery! Very disappointing.”

Helpful Report

Posted 3 years ago

Cara, I am sorry you feel you have not had the best of experiences with us on this occasion, however you may have misunderstood our communications regarding a replacement unit. In the first instance, due to the timings of swapping out the piece we have offered to send out a specialist to assess the unit and try to resolve it. If they are not able to we have offered to send you a replacement and swap the filing cabinet for you so I am not sure if this has been explained correctly. From what I understand your concern is more about the timing of this appointment being a few weeks away and although I completely understand how frustrating this may be it is quicker than waiting on a replacement due to current stock and delivery issues. I do hope we can get this resolved for you in the coming weeks Many thanks

Posted 3 years ago

“Very pleased with my console table, and helpful staff when I had a query and wanted to amend my order.”

Helpful Report

Posted 3 years ago

Thank you for your kind words Alexandra, we're so pleased to hear that you're happy with your new console table! We appreciate your business and are always here to help if you have any questions. Thanks again for choosing Only Oak Furniture.

Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 940 reviews