Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 940 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd September 2025

116

Anonymous

Anonymous // 01/01/2019

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“The quality was good except the bench had a wooden split it (but was still useable) and the spanner that accompanied the nuts and bolts was of a different size! I had to use my own spanner and socket set. Overall the furniture was well made and functional.”

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Posted 3 years ago

“Very good product supplied. Communication through the ordering and delivery process for the product was excellent.”

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Posted 3 years ago

“Beautiful furniture but long delay from order to delivery”

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Posted 3 years ago

“I've given four because the quality is very good and also the customer service was very helpful, although I was given false information when I rang up about assembly. I had chosen these wardrobes because it said on the website that they came fully assembled, but unfortunately they didnt. It was very disappointing but they were very easy to assemble. I did notify the company and they were very fair and offered to send someone to assemble for me. I would definitely recommend the wardrobes and the company even with the assembly problem.”

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Posted 3 years ago

“The product is good as it would be from any supplier, sadly the time waited to receive the item was pretty poor. No real warning just delay after delay. Approximately 10 months for delivery, I only ordered through Only oak as they had the best delivery time on their website, which itself wasn't accurate i discovered only after ordering. I doubt I'll use them again”

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Posted 3 years ago

“Furniture arrives slightly earlier than expected, but I was informed about that. Item looks good and is what I expected.”

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Posted 3 years ago

“The service from company was first class with no criticisms of any sort. The product itself however is good but not great. It arrived with a blemish in the middle of the unit which looks damage caused while in storage/transit. Its not quite big enough to send back or kick up a fuss about. The biggest disappointment was the actual build of the cabinet. No drawer runners, just boxes in holes which is quite shocking on modern oak furniture at this cost. These will need to be purchased and retrofitted. Also, the cabinet door gaps are completely uneven so a lot of adjustment is required to get them looking as they should. It’s still a stylish unit and overall we are happy but a little attention to detail would have made the difference.”

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Posted 3 years ago

“My wife ordered a hifi unit in May. It arrived in September. I ordered a second unit in September. It arrived damaged. Replacement sent. I now have to wait in a third time for collection of the damaged unit. Could do better!!!”

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Posted 3 years ago

“Happy with product and delivery service!”

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Posted 3 years ago

“As nice as the furniture is and it should be at the price, it took 6 months to come and with very little communication regarding it. Would I order again? Nope!”

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Posted 3 years ago

“Great furniture & service”

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Posted 3 years ago

“Ordered a Cook King fire bowl from Only Oak Furniture. The order was quickly proceed, and delivered before the originally specified date. I am very happy with the service provided and will be recommending Only Oak Furniture to my friend.”

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Posted 3 years ago

“Great customer service and high quality products.”

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Posted 3 years ago

“Very quick delivery, responded to a query I had quickly and politely. Good price and delivery guys were very helpful and polite.”

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Posted 3 years ago

“I was impressed with the bedside tables and changed the door knobs to the wooden ones which I preferred. The only difficulty I had was that apparently the carrier staff were not allowed to take the items upstairs and I had to seek help to move them”

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Posted 3 years ago

Hi Lesley, Great news on the quality of the bedsides. Please note if you need room of choice you need to select this at checkout for an additional £19.99. Our standard delivery is door step only. Regards, Steve Wardle MD

Posted 3 years ago

“I'm so very pleased with my purchase”

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Posted 3 years ago

Hi Carole, That's great so pleased you like your new furniture. Regards, Steve Wardle MD

Posted 3 years ago

“After waiting months waiting for a chair and paying for it to be taken into my home I phoned only oak furniture to get it returned because it wasn’t suitable, I was told buy customer service it could only be done if it in the box it came in which I explained was disposed of by their delivery men before coming into my house, they would only take it back if paid over £100 don’t buy from this company”

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Posted 3 years ago

Hi Gina, Sorry about the delay. However covid has increased the delivery times of some items beyond our 10-25 day target. We are working with our suppliers to reduce these delays but the majority are simply caused by shipping delays around the world and is completely out of our control. With regards to the disposal of you box. Only Oak Furniture do not offer this service, nor do any of our contracted delivery teams, if a delivery team has removed the packaging they would only do so with your permission. We have to insist that items are returned in their original packaging to prevent damages when items are returned. It is most important that anyone receiving goods remove them carefully from thee packaging and inspect them. Should you wish to return an item then you must replace the item back in to the undamaged packaging for their safe return. We have this clearly stated in our terms and conditions which you accept at the time of purchase. Regards, Steve Wardle MD

Posted 3 years ago

“I'm so glad I used Only Oak furniture. After a very bad experience with another supplier who failed to deliver the Z Oak Large desk after 6 months, and who could not give me any indication of delivery, I turned to Only Oak. They provided me with a date for the next shipment and an estimate of when the item would be delivered. I was kept up to date with progress and informed when the item had arrived in the UK. Deliver soon followed. The desk itself is absolutely fabulous and worth the wait.”

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Posted 3 years ago

Hi David, So pleased you had good customer service and that you are delighted with product. This is what we build our brand on! Sorry about the wait though, its been a challenge to get furniture made and shipped to the UK this last 18 months and although we are achieving about an 83% success rate of delivery within 10-25 working days, some items are taking a considerable amount of time beyond this to arrive. I hope and I am sure the quality was worth the wait! Regards Steve Wardle MD

Posted 3 years ago

“Delighted with the quality and service of Only Oak Furniture Nunwich Tall Chest.Ordered delivered,well packaged,and in situ with no trouble. Wish all companies were as good. Very pleased.I recommend them,and will use again.”

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Posted 3 years ago

Hi Joan, Thanks for the feedback, I am really pleased we are getting the majority of our orders delivered in the condition you expect. Great news our staff are doing the utmost to make sure your expectations are met. Regards, Steve Wardle

Posted 3 years ago

“Good quality nest of tables. Got it at a good price too. Delivery was a bit delayed because of hgv driver scarcity. Otherwise, I am happy and will like to purchase other items with them in the future”

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Posted 3 years ago

Hi, Thanks for your feedback, great to see despite all this years issues we can still keep most customers happy! Steve Wardle MD

Posted 3 years ago

Only Oak Furniture is rated 4.5 based on 940 reviews