Only Oak Furniture Reviews

Name: Only Oak Furniture
Address: Unit 26 Orde Wingate Way, Primrose Hill, Stockton on Tees, North Yorkshire
Rating: 4.52

4.5 Rating 924 Reviews

89 %

of reviewers recommend Only Oak Furniture

4.5

Based on 924 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 29th April 2025

115

Anonymous

Anonymous // 01/01/2019

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“We purchased a bed from Only Oak Furniture which arrived very poorly packaged & with a damaged part. My partner was able to repair the damage to enable us to use the bed, which I love. I would have been disappointed to have to return it as it took me weeks to find this style & design. We contacted Only Oak Furniture about the damage & they contacted the supplier & delivery companies, neither of whom were prepared to admit responsibility. Only Oak Furniture offered us £40 compensation (which was 7% of the purchase price rounded up). We were told this was the usual amount they offer which makes me wonder how often this happens? As the bed was fixed & is solid & functional, we accepted the compensation. I’m not sure if we’d use this company again after this although we have been assured they have taken steps to reduce risk of this happening again. They did seem genuinely bothered about the situation. I can’t give a good rating because the bed arrived damaged but I would say the situation ended as acceptable.”

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Posted 5 years ago

“The oak hi fi unit I bought is really nice. Clearly very sturdy and constructed and finished to a high standard. Only down side was the long wait. I ordered in June and it was delivered mid August significantly longer than the 3 weeks indicated on the web site. I was notified about the delay straight away and it was not a problem for me. I would definitely purchase from only oak again and I recommend them.”

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Posted 5 years ago

Thank you for the Review, I am really pleased you are happy with the quality of the HiFi unit. I understand you had to wait a little longer than we would of liked you to. However we are working had with our manufactures to increase stock levels to prevent these delays in the future. Sometimes a little wait for quality, beats some of the rubbish out there that can be delivered the next day!

Posted 5 years ago

“I was impressed with the process from start to finish, easy to use website, quick response from the ordering team, delivery was prompt , and well within the selected time slot, my item is well made,”

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Posted 5 years ago

Thank you. I am very pleased your purchase was smooth and the goods matched or exceeded your expectations.

Posted 5 years ago

“Absolutely beautiful walnut cabinet. You can really see and feel the quality and workmanship in this piece. Comes fully assembled and well packaged. The delivery driver was very kind enough to unbox it and put it in the front room for me. He was very knowledgeable about the wood (I have a large sideboard from the Shiro range) and offered advice on my decor :). It has a lot more storage than I originally thought and it smells amazing as well!!”

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Posted 5 years ago

Thank you for such a comprehensive review! Thumbs up for the delivery team!

Posted 5 years ago

“The item I’d ordered was delivered in perfect condition and to the location in the house I specified.”

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Posted 5 years ago

“Very good customer service”

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Posted 5 years ago

“Good communucation when an order didn't arrive. Sorted out quickly. Personable and friendly team. Love my dresser table! Worth the wait.”

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Posted 5 years ago

“Lovely piece of furniture looks great in my hall. Will be ordering more.”

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Posted 5 years ago

“All questions answered fully, great service. Good quality furniture. Very pleased. Thank you.”

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Posted 5 years ago

“Delivery took an eternity and when the item was received, it was not as I was expecting. The returns policy is a joke!, please if you deal with this company read ALL of the small print as it is not as it seems. I purchased my item for £110 and if I returned it, I would only receive around £33.40 refund, this allegedly took into account the courier and a percentage to be taken to re sell. I hadn't taken it fully out of the box, so no percentage should have been deducted for re sale. I definitely would not recommend. I have been asked to re write my review due to a word I used that was not acceptable.”

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Posted 5 years ago

Thank you for your feedback and the removal of a particular word! Yes we do agree your order took a long time to deliver. However you were informed of the long lead time at the beginning and yes this was extended beyond that, you were kept informed at all times. Sometimes ships are late docking due to any number of circumstances that are beyond our control. I am concerned the item was not as you expected, I have checked the listing for the CD rack and it is accurate in dimension, specification and description. As for the refund due to condition, we were not advised the item was still boxed and was in a condition to be re-sold. We are clear in our terms and conditions, that should the item of been assembled or the box disposed of we do charge a re-stock fee. As you could understand, if we had sent you the item without a box you may have been somewhat disappointed/suspicious that you were not receiving new goods. All of our returns, of which is maybe 1 or 2 a year are sold via e-bay and not the store. As you can see from the many reviews we do receive the majority are happy with the our customer service and how we deal with issues when things go wrong. In fact may of our 5 Star reviews are due to how we deal with our customers when an issue arises. As a token gesture I will send you a £30 credit note for any inconvenience caused. I am sure this was a communication error.

Posted 5 years ago

“Good products, very happy”

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Posted 5 years ago

“Overall I am impressed with the quality of the dining table that I purchased. Customer service is also important to you. Following an initial problem with the delivery company, this was quickly resolved. Very happy, thank you”

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Posted 6 years ago

“Lovely dining room table, very pleased.”

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Posted 6 years ago

“Great quality coffee table but delivery could have been better”

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Posted 6 years ago

We are pleased you like the coffee table, feel free to post a picture on our Facebook site! Agreed, your delivery could have been better. We did swap form an under performing company during your order, this did not help. However we did get your order to you in under 10 working days. Having cancelled with one company and moved to a new company, it has proved to have been a wise decision in the end. We hope you will consider us again in the future.

Posted 6 years ago

“This item looks brilliant white online however when it arrived it was off white/yellow. I'm considering sending it back, if I decide to keep it I'll have to repaint it because it looks awful. The yellow does not suit my newly decorated grey walls at all!! Very disappointed to say the least! I wish I'd kept my £192”

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Posted 6 years ago

“Really happy with the service from Only Oak Furniture. Communication was brilliant, product arrived quickly with trackable delivery and packaged well. I would definitely buy again.”

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Posted 6 years ago

“Would happily buy from these again, good prices and very good communications with my only issue being with the delivery company used, Hermes, which as worse than useless.”

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Posted 6 years ago

“Very happy and delivery was quick and very helpful getting it upstairs. Lovely range and goes well with our 3 draw version. Thanks”

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Posted 6 years ago

“I bought a pure wicker coat hook unit which unfortunately arrived damaged by the delivery company but Steve managed to resolve the issue straight away without any problems!”

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Posted 6 years ago

“The pair of Sophia oak dining chairs are lovely, classic style but also modern. Delivery was well organised with good communication for dates and time and happened as agreed. Very pleased.”

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Posted 6 years ago

Only Oak Furniture is rated 4.5 based on 924 reviews