Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,080 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 21st July 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 22nd April which was due to arrive on 12th May, this did not arrive so I called but no one ever answers or returns my calls. So I emailed you on 17th May and you promised delivery on 25th May, again no delivery so I emailed again and you promised 7th June but still didn’t arrive. So I have since tried calling and emailing and no one has got back to me as I would like my money back!!! Absolute shambles!!!!”

Helpful Report

Posted 4 years ago

Apologies, our lines can be very busy at times. For future reference, we can also be contacted via our Live Chat service 7 days a week. I am so sorry for the disappointment. Unfortunately unexpected delays occurred which were completely out of our control. The Customer Service Team

Posted 4 years ago

“Made a purchase on May 7th and my order never arrived. Company did very little to get to the bottom of the issue. I had to chase up couriers who said they never received my parcel to deliver it. Very disappointed”

Helpful Report

Posted 4 years ago

I am sorry you were disappointed with your experience shopping with us. Carriers required up to 48 hours to investigate hence the delay in getting back to you. The Customer Service Team

Posted 4 years ago

“Wish I could rate it but it hasn’t arrived yet !”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay. The Customer Care Team

Posted 3 years ago

“Website said it would arrive yesterday, still no sign of it! Desperately need the lights for electrician to install tomorrow.”

Helpful Report

Posted 4 years ago

Sincere apologies your order was delayed with the carriers. The Customer Service Team

Posted 4 years ago

“No contact phone number, only email Product supplied NOT as advertised. Different size, lower IP rating, different wattage and wrong kelvin value. No response to email yet and to top it all items were very poorly packed in a massive over size box!! Could do better.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. Our phone numbers are shown on the top of the home page of our website. In addition, customers can contact us by email and Live Chat 7 days a week. If a customer does not wish to keep their order it can be returned via our website returns portal with no requirement to contact us first. The Customer Service Team

Posted 4 years ago

“On your website delivery said 2-5 working days- it’s over 2 weeks and still no products? I have emailed you twice with no reply. It’s interesting all your reviews say “fast” service- when my money was taken it then announced the products are being “shipped” and there may be delays- Why are you selling products that you don’t have on stock?”

Helpful Report

Posted 4 years ago

I am sorry you are disappointed. There are currently delays that are out of our control I'm afraid. Delays which are affecting many UK businesses currently. Our website advises the stock status of products so customers can choose whether they order immediately or wait until the item becomes available. The Customer Service Team

Posted 4 years ago

“Ordered a light in December, and was told it would be delivered in February, it’s now the middle April, and still no sign.”

Helpful Report

Posted 4 years ago

Sincere apologies. The delays were due to unexpected problems in recent times bringing in items from overseas. We kept customers updated to allow them to cancel if the delay was unacceptable. The Customer Service Team

Posted 4 years ago

“I have received the wrong lights, I ordered 2 hotel bedside lights with reading lamps and received 2 outside Solar lights! They did arrive on the correct day. I have e-mailed twice, and I am still waiting for a response. A phone number would be useful to be able to speak to someone directly. The electrician is booked in for next Monday and I was hoping to have received the lights I paid for, for him to fit them. Very disappointing.”

Helpful Report

Posted 4 years ago

Sincere apologies for our error made with your order. Pleased to note all has been resolved. The Customer Care Team

Posted 3 years ago

“Very bad customer service paid for my light and waited 3 months for delivery”

Helpful Report

Posted 4 years ago

So sorry for the long delay. Unfortunately the prevailing circumstances surrounding covid had an effect on Supply Chains globally. The Customer Care Team

Posted 3 years ago

“Worst customer service and I'm still waiting for my order after a month. There was no reaching out to me to let me know and I did not get a confirmation that my order was been processed”

Helpful Report

Posted 4 years ago

I am sorry you appear to be so disappointed with your experience. Order confirmations are emailed automatically to the email address supplied when an order is placed. The carriers had difficultly delivering unfortunately and as such returned the parcel to us when no contact was received from you after several attempts to get in touch. The Customer Care Team

Posted 3 years ago

“First of all, the bulbs are glass not plastic, so if you have boys in the garden like I do, it can be tricky. I loved them when they first arrived. They looked great, but as soon as I opened them, one didn't work. As one of my cheap plastic ones has melted under the sun, I exchanged the light and solar panel, so that was it, or so I thought! They lighted up for most of the night, sometimes even still given a bit of light at 5 or 6 am! Friends complimented them, it was a win/win, or so I thought! To wanted to make sure I would have them all shiny and lovely for this Spring/Summer, so I packed them carefully away before the weather got bad. I took them out, turned them on, and only 2 worked!!! I have been charging them an off/on button broke as I turned it on, in short, I now only have 2 working, which one of them might be the one I replaced from the start. Looked great, give great light, but they don't last. A complete waste of money!”

Helpful Report

Posted 4 years ago

Thank you for getting in touch with us. In relation to your first sentence, we describe the bulbs correctly on our website as glass so customers are fully aware of what they are purchasing. What point you are making therefore is not very clear I'm afraid. As such as with any fragile item careful handling is required. These solar lights have been extremely popular with customers, receiving very positive reviews, both for how they look when illuminated and also for the price point of less than £20.00 for six lights, Angus. The Customer Care Team

Posted 3 years ago

“I would have loved to write a review, but I have not received the lamp as even after paying extra for express delivery the item was not delivered within the advertised timeframes....”

Helpful Report

Posted 4 years ago

Sincere apologies for the transit delays. The Customer Care Team

Posted 3 years ago

“Part of the order (bulbs) arrived. Website was showing that my item is available to purchase However, now is showing as redy to pre order for May. What am I supposed to do as I can't complete the rest of renovation and I've got little baby at home! Will update whether I will manage to get my money back and how quick.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch. I'm sorry but there is a misunderstanding here. The product in question was not showing as available for immediate dispatch on our website. Also, at the checkout prior to payment being made the stock status is made clear to customers in the event any delay is not convenient to them. The Customer Care Team

Posted 3 years ago

“One star for style. Otherwise rather poor design and construction. Heavy construction in steel and required an additional special mounting bracket to be made to support the weight from ceiling plaster board to spread load. The plastic cord reel was no up to free 'rise and fall' operation. Cord came off plastic winding mechanism and had to be rebuilt to restore height adjustment. Now adjusted to a fixed position to save future damage if 'rise and fall' Lower Stainless steel mounting disc not concentric ring but 'D' shaped. Poor quality control in manufacturing. Now up and working in a limited mode after re-engineering. Overall a rather poor product. Price was about £100 sterling. I declined to return so next comment not tested.”

Helpful Report

Posted 4 years ago

I am sorry you were disapointed with your purchase. Our Customer Care Team would have been more than happy to rectify matters to your satisfaction given the opportunity and could have provided assistance with regard to the operation of the light. Previous purchasers of this product have not reported having to make any modifications. We would always suggest an experience qualified contractor is engaged to carry out installations to minimise the potential for issues to arise. The Customer Care Team

Posted 3 years ago

“Don't buy from this company. The descriptions are misleading and thr customer service is shocking.”

Helpful Report

Posted 4 years ago

Our customer care team endeavoured to assist you as best we possibly could. We are sorry you were disappointed with your choice of product but pleased the flexibility of our returns service meant items could be easily returned for refund. The Customer Care Team.

Posted 3 years ago

“This is not a £60 light, build is cheap, adjustment is course. Don’t know how long it will last, I would estimate two winters?”

Helpful Report

Posted 4 years ago

I am sorry you appear disappointed. Any customer who is not delighted with their choice can return via the portal on our website. The Customer Care Team

Posted 3 years ago

“The latest order for three lights arrived yesterday and one of the lights had smashed glass, which has been notified but no response received about a replacement”

Helpful Report

Posted 4 years ago

Thank you for your feedback. I note a replacement was sent to you within 24 hours of damage being reported. The Customer Care Team

Posted 3 years ago

“I ordered a light which arrived and looked amazing, however noticed one of the casings where cracked. The customer service team where quick to resolve and sent me a new light which arrived and all casings where smashed to bits! I have then been sent another light however is a completely different light??? And now getting no response from the CS team??? Hugely disappointed especially when I actually really like the light just simply wanted one that wasn’t faulty.”

Helpful Report

Posted 4 years ago

So sorry your orders arrived damaged. All parcels are clearly marked as fragile and it is expected this warning is heeded. The Customer Care Team

Posted 3 years ago

“If you can find it elsewhere, then do. Firstly I received the wrong light, after two months and spending hours trying to get in touch with this company, I finally received the correct light. One of the 15 glass shades was broken and again my messages go ignored. It’s been 4 months since I ordered the light. I’m very disappointed with this company.”

Helpful Report

Posted 5 years ago

“Very poor service, lack of communication and ignore emails and social media ! Item only sent when I advised it was in fact In stock and not as they had advised stuck in Transit due to brexit and covid !”

Helpful Report

Posted 5 years ago

Online Lighting is rated 4.4 based on 1,080 reviews