Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,080 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,080 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 21st July 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ceiling light and bulbs which were quickly shipped. Unfortunately the delivery company failed to deliver on pre-arranged day after taking a day off work. The items were then returned to online lighting by courier and after emails and online chats a refund never happened until approx 3 weeks later. Only refunded for 1 item and after contacting about receiving full refund i got no reply again........very poor service”

Helpful Report

Posted 5 years ago

“I have been asked to write a review. Order300017656. I ordered a wall ight with plud and a bulb. I have received the plug and the bulb. Where is the light?”

Helpful Report

Posted 5 years ago

“Both lights have arrived damaged and I am still awaiting a response as I have asked for replacement. I have an electrician booked for Monday and need them by then. Very poor service”

Helpful Report

Posted 5 years ago

“Bedside lamp, waited over a month for delivery, when it did arrive, it was smashed in bits, not just damaged, but completely smashed and Online Lighting do not take phone calls. NOT VERY GOOD. I would shop else where, someone who have good customer service.”

Helpful Report

Posted 5 years ago

“I have spend many days trying to contact with this horrible company. I made an order in start of June It got delivered on end of August. The item showed in picture completely different than was in picture I sent many mail to them all got ignored then I had to spend another £35.00 to buy the top part it’s horrible company never try to buy anything here they will steal your money and they will not respond to any enquiry. 1 star is too much for them”

Helpful Report

Posted 5 years ago

“I haven’t received my chandelier yet - just a lightbulb”

Helpful Report

Posted 5 years ago

“Ordered light on Tuesday and paid extra for the 1-2 day shipping method, 2 days is today and no parcel has arrived, there is also no contact number for this company and if you email them you get an automated response saying we will respond in three days!! Sorry but that is very poor service and I now can’t get my lights fitted”

Helpful Report

Posted 5 years ago

“Did not receive my full order even though I checked I would receive everything! No bulbs!”

Helpful Report

Posted 5 years ago

“It appears the only delivery option to an Aberdeen city centre postcode is to pay the Highlands and Islands delivery premium. Aberdeen is neither the Islands or the Highlands so we’ll use a different supplier with a standard delivery charge, shame as the range of products is good.”

Helpful Report

Posted 5 years ago

“Again I have waited in all afternoon to get my delivery, and again the Hermes prats have not turned up. It says on the tracking they 'had an issue with getting to the delivery address' I live on a main road with two boards outside. I would ask if they are employing monkeys but that would be an insult to monkeys. So far I have spent 8 hours waiting for these prats to deliver my lights and as a structural design engineer that equates to £800 of my time. Please refund the money I paid you for these lights. I will go to a supplier that can supply.”

Helpful Report

Posted 5 years ago

“I would love to let you know the quality and what I thought of the items I purchased. However 11 days and my order hasn't even been dispatched I approached on live chat who said it would be dispatched on the 18th and it still hasn't been. Poor postage and customer service what more can I say”

Helpful Report

Posted 5 years ago

“Order has been delayed and therefore had to cancel. Have received refund but spent 35 pounds on bulbs which have been delivered and no refund or communication about despite asking. The bulbs are no good without the lamp but no response from customer service.”

Helpful Report

Posted 5 years ago

“Terrible, terrible customer service, avoid at all costs. Very quick to send the product out, not so hasty when a product needs returning. Have been waiting for over a week now for the lamp to be collected, as it is not what it looks like in the picture, but it’s proving to be quite a challenge. I’m now £115 down with a lamp I don’t even like! Don’t buy anything from this company unless you are 100% sure, otherwise you’ll have an impossible task on your hands. Can not contact by telephone, emails are not replied to, awful!!!!”

Helpful Report

Posted 5 years ago

“Having such problems trying to ring online lighting, nightmare trying to return products , supposed to of had my parcel collected 3 times now by Hermes , online lighting have told me 3 times the days they will be collecting and it still has not been collected , horrible service and no customer support”

Helpful Report

Posted 5 years ago

“Received faulty product a month ago and still cannot return it !!! .. Hassle free returns is simply a lie ... customer service is non-responsive ... would not recommend this company to my worst enemy .. mission statement is an absolute joke !!!”

Helpful Report

Posted 5 years ago

“Items arrived quickly , one lamp shade broken , one lamp base damaged . Emailed and heard nothing !”

Helpful Report

Posted 5 years ago

“Ordered two outdoor lights. Lights good but one fitted with a two prong plug only. Asked for the attachment required and waited a month only to find when it turned up that it doesn't fit. Not great!”

Helpful Report

Posted 5 years ago

“Lamps both have water inside them so that’s getting into the electrics and the glass is steamed up making them look unsightly. I’ve emailed you separately about this. They seem inappropriate for outdoor use? I think the glass needs to be sealed and isnt?”

Helpful Report

Posted 5 years ago

“Ordered on 16th April still havent had anything yet. Contacted them on numerous occasions replied once promising faithfully they would be delivered at the end of the week that was 2 weeks ago, guess what still no lights gonna have to look at a full refund now as the lights was for an important job in a care home for key workers.”

Helpful Report

Posted 5 years ago

“Not happy with the service at all & im still waiting for one of my items !!! No reply to emails”

Helpful Report

Posted 5 years ago

Online Lighting is rated 4.4 based on 1,080 reviews