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Online Lighting Reviews

4.4 Rating 1,058 Reviews

86 %

of reviewers recommend Online Lighting

Company Reviews

Product Reviews

4.4

Based on 1,058 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 2nd March 2024

Online Lighting 5 star review on 9th February 2024

Leanne Schiavone

Online Lighting 5 star review on 7th February 2024

Patricia Groves

Online Lighting 5 star review on 31st January 2024

Online Lighting 5 star review on 24th January 2024

Online Lighting 5 star review on 16th January 2024

FEYISHOLA GALLAGHER

Online Lighting 5 star review on 21st December 2023

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My lights were delivered yesterday “to a neighbour” there’s no card through the door, no door number provided in the email and my neighbours don’t have the goods! I’ve waited for these lights for 8 weeks and they are now lost! Terrible service.”

Posted 3 years ago

“Very poor quality lighting, the light cover was chipped with some plastic moulding marking.”

Posted 3 years ago

“Worst company ever. Ordered 2 lamps and 2 bulbs 5 weeks ago. Have received 7 different emails about out of stock dates, replied to them all and heard nothing back, can’t get hold of them on the phone, no mailbox option, and the lamps are apparently in stock on the site, so why haven’t I received? Do not order from here”

Posted 3 years ago

“DON’T BELIEVE THE DELIVERY TIMES. STILL WAITING FOR MY ORDER”

Posted 3 years ago

“Not impressed by their customer service, light ordered on 3/11 , Email received on the 18/11 to say it was out of stock. Emailed them three times over the next few weeks for an update on delivery, in the final Email I asked for a refund which resulted in a auto response saying they try to answer within 24hrs. One week later on the 12/12 the light was delivered!! Very happy with the light.”

Posted 3 years ago

“I’m really disappointed ☹️ I ordered 2 chandeliers as it said they were in stock and paid for next day delivery. It is now a week later I have had no contact whatsoever, I have emailed twice and all I get is a generated email saying they will get back to me in 24 hours. I had an electrician booked that I had to cancel and now have no idea when my lights may be coming. Would definitely not recommend”

Posted 3 years ago

“Still waiting for my order placed on 28th November. No contact number on the website. Sent customer service two emails, no response after 10 days and 3 days respectively. Tried to call the Lyco group, no one picks up the phone as well. Had been very stressful!”

Posted 3 years ago

Sincere apologies for the delay with your order. The Customer Care Team

Posted 1 year ago

“My experience is similar to Scott's review. We have placed an order, as yet we have not received the confirmation email and receipt. I did manage to get onto a "chat", and was told someone would get back to me the same day. I have not heard. Now the chat is unavailable and I am waiting for a reply via the email contact. Disappointing.”

Posted 3 years ago

“Placed an order for nearly £500 worth of lights, for 3-5 day delivery. 9 days later the order is still "in process" with no one responding to calls, emails, or facebook comments. I appreciate there could be a delay in the current climate but not being able to clarify when or if I will get my order is very worrying.”

Posted 3 years ago

“i need to send these back and can find no telephone number and i get no reply to emails.....”

Posted 3 years ago

“I ordered some lights in which it said it would take 3-5 working days. I booked an electrician to for them 8 days after. The lights didn’t arrive, I had cancel to electrician. I emailed and they said it would be approx 19th November. And again I booked the electrons and had to cancel again. I emailed and have had no reply, it’s is now the 26th November and I am really disappointed with the service!”

Posted 3 years ago

“Ordered ceiling light and bulbs which were quickly shipped. Unfortunately the delivery company failed to deliver on pre-arranged day after taking a day off work. The items were then returned to online lighting by courier and after emails and online chats a refund never happened until approx 3 weeks later. Only refunded for 1 item and after contacting about receiving full refund i got no reply again........very poor service”

Posted 3 years ago

“I have been asked to write a review. Order300017656. I ordered a wall ight with plud and a bulb. I have received the plug and the bulb. Where is the light?”

Posted 3 years ago

“Both lights have arrived damaged and I am still awaiting a response as I have asked for replacement. I have an electrician booked for Monday and need them by then. Very poor service”

Posted 3 years ago

“Bedside lamp, waited over a month for delivery, when it did arrive, it was smashed in bits, not just damaged, but completely smashed and Online Lighting do not take phone calls. NOT VERY GOOD. I would shop else where, someone who have good customer service.”

Posted 3 years ago

“I have spend many days trying to contact with this horrible company. I made an order in start of June It got delivered on end of August. The item showed in picture completely different than was in picture I sent many mail to them all got ignored then I had to spend another £35.00 to buy the top part it’s horrible company never try to buy anything here they will steal your money and they will not respond to any enquiry. 1 star is too much for them”

Posted 3 years ago

“I haven’t received my chandelier yet - just a lightbulb”

Posted 3 years ago

“Ordered light on Tuesday and paid extra for the 1-2 day shipping method, 2 days is today and no parcel has arrived, there is also no contact number for this company and if you email them you get an automated response saying we will respond in three days!! Sorry but that is very poor service and I now can’t get my lights fitted”

Posted 3 years ago

“Did not receive my full order even though I checked I would receive everything! No bulbs!”

Posted 3 years ago

“It appears the only delivery option to an Aberdeen city centre postcode is to pay the Highlands and Islands delivery premium. Aberdeen is neither the Islands or the Highlands so we’ll use a different supplier with a standard delivery charge, shame as the range of products is good.”

Posted 3 years ago

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Online Lighting is rated 4.4 based on 1,058 reviews