Online Lighting Reviews

Name: Online Lighting
Address: Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes, Buckinghamshire
Rating: 4.41

4.4 Rating 1,081 Reviews

85 %

of reviewers recommend Online Lighting

4.4

Based on 1,081 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 21st July 2025

225

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service, lack of communication and ignore emails and social media ! Item only sent when I advised it was in fact In stock and not as they had advised stuck in Transit due to brexit and covid !”

Helpful Report

Posted 4 years ago

“I returned a light worth £100 two months ago and I have still not received my refund. I have contacted customer services multiple times and I have provided proof of postage and a returns confirmation email and I still have not received a refund. I wouldn’t usually chase a refund up but £100 is a lot of money which I’m sure most will agree.”

Helpful Report

Posted 4 years ago

As I am sure you understand in circumstances such as these we have a process to follow. Unfortunately your returned parcel did not reach us. We do understand you dropped it off and it was picked up by our nominated carrier and then was lost in transit from that point. This of course is very regrettable and a most unusual occurrence also. I am pleased to note your refund was processed in full as soon as our investigations were complete. We regret any inconvenience. The Customer Care Team

Posted 2 years ago

“I ordered from lampandlight co on the 25th December 2020 and nothing came 4th February 2021 still nothing they won't answer phone or emails so essentially they have stolen my cash DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 4 years ago

The emails address provided with this review is not one recognised by our system, nor your name. Identifying order reference not supplied despite being requested. You have not purchased from our company Online Lighting Ltd. The Customer Care Team

Posted 2 years ago

“Haven't received my parcel yet ????”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay. The Customer Care Team

Posted 2 years ago

“I bought a light from this company and I have questions about it - I have sent 2 messages to this company and they have still not responded - they are more interested in my writing a review than offering customer service in my opinion.”

Helpful Report

Posted 4 years ago

Thank you for getting in touch with us - sorry to read you seem disapointed. Let us know how we can help in regard to this table lamp - cusomerservice@lighting-direct.co.uk Our Marketing Team send out the review requests and it is not mandatory for them to be responded to just to put your mind at rest. The Customer Care Team

Posted 2 years ago

“I paid for a 1-2 day delivery the product has still not arrived 5 days later. When I tried to track it I was told there was not tracking information. What is the point of offering tracking. I plan to cancel the order, I wonder how long it will be before I get my refund.”

Helpful Report

Posted 4 years ago

Slight delay in orders being delivered over the late December period. I note we refunded your Express Delivery charge and you elected to keep your order. The Customer Care Team

Posted 2 years ago

“Paid fir 2 day delivery, emailed but no reply as yet.”

Helpful Report

Posted 4 years ago

“I received an email stating my light fitting would be late (09/12). I emailed twice asking for updates followed by phone calls and no one replied nor have they let me know what’s happening. Assume you guys have now gone into lockdown as I haven’t received my light fitting which is completely understandable, but then I’m asked to review the service and also receive an email from Hermes saying they are waiting for my parcel to be sent to them via yourselves. All very confusing....”

Helpful Report

Posted 4 years ago

“Impossible to write a review at this time, as the order I placed some days ago in good faith, will not be delivered until mid February 2021, even though I have paid for it, and paid extra for express delivery. Not happy at all!”

Helpful Report

Posted 4 years ago

“So far not great - tried to cancel order within 5 minutes of placing it ... and was told it was already processed and I would have to return it once it's been delivered. Now having issues trying to get it returned.”

Helpful Report

Posted 4 years ago

“My lights were delivered yesterday “to a neighbour” there’s no card through the door, no door number provided in the email and my neighbours don’t have the goods! I’ve waited for these lights for 8 weeks and they are now lost! Terrible service.”

Helpful Report

Posted 4 years ago

“Very poor quality lighting, the light cover was chipped with some plastic moulding marking.”

Helpful Report

Posted 4 years ago

“Worst company ever. Ordered 2 lamps and 2 bulbs 5 weeks ago. Have received 7 different emails about out of stock dates, replied to them all and heard nothing back, can’t get hold of them on the phone, no mailbox option, and the lamps are apparently in stock on the site, so why haven’t I received? Do not order from here”

Helpful Report

Posted 4 years ago

“DON’T BELIEVE THE DELIVERY TIMES. STILL WAITING FOR MY ORDER”

Helpful Report

Posted 4 years ago

“Not impressed by their customer service, light ordered on 3/11 , Email received on the 18/11 to say it was out of stock. Emailed them three times over the next few weeks for an update on delivery, in the final Email I asked for a refund which resulted in a auto response saying they try to answer within 24hrs. One week later on the 12/12 the light was delivered!! Very happy with the light.”

Helpful Report

Posted 4 years ago

“I’m really disappointed ☹️ I ordered 2 chandeliers as it said they were in stock and paid for next day delivery. It is now a week later I have had no contact whatsoever, I have emailed twice and all I get is a generated email saying they will get back to me in 24 hours. I had an electrician booked that I had to cancel and now have no idea when my lights may be coming. Would definitely not recommend”

Helpful Report

Posted 4 years ago

“Still waiting for my order placed on 28th November. No contact number on the website. Sent customer service two emails, no response after 10 days and 3 days respectively. Tried to call the Lyco group, no one picks up the phone as well. Had been very stressful!”

Helpful Report

Posted 4 years ago

Sincere apologies for the delay with your order. The Customer Care Team

Posted 2 years ago

“My experience is similar to Scott's review. We have placed an order, as yet we have not received the confirmation email and receipt. I did manage to get onto a "chat", and was told someone would get back to me the same day. I have not heard. Now the chat is unavailable and I am waiting for a reply via the email contact. Disappointing.”

Helpful Report

Posted 4 years ago

“Placed an order for nearly £500 worth of lights, for 3-5 day delivery. 9 days later the order is still "in process" with no one responding to calls, emails, or facebook comments. I appreciate there could be a delay in the current climate but not being able to clarify when or if I will get my order is very worrying.”

Helpful Report

Posted 4 years ago

“i need to send these back and can find no telephone number and i get no reply to emails.....”

Helpful Report

Posted 4 years ago

Online Lighting is rated 4.4 based on 1,081 reviews