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Online Lighting Reviews

4.4 Rating 1,058 Reviews

86 %

of reviewers recommend Online Lighting

Company Reviews

Product Reviews

4.4

Based on 1,058 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 2nd March 2024

Online Lighting 5 star review on 9th February 2024

Leanne Schiavone

Online Lighting 5 star review on 7th February 2024

Patricia Groves

Online Lighting 5 star review on 31st January 2024

Online Lighting 5 star review on 24th January 2024

Online Lighting 5 star review on 16th January 2024

FEYISHOLA GALLAGHER

Online Lighting 5 star review on 21st December 2023

201

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Responsive by online chat and helpful. Good product selection. I like that their stock levels are real time. Unfortunately they delayed delivery by a week because of delayed stock on their side. Delivery was fine but the box was damaged and ripped in a few places. Item appears olay but will have to install to check it is working. The way it was taped meant unpackaging ripped the box even more - not great when you are buying as a gift. Would buy from them again if the price is right.”

Posted 3 years ago

“The lights eventually arrived, but due to the current circumstances that's acceptable. The sellers's communication could be better though. I'd booked the sparks to come round and sort the electrics and fit some lights, it would have been good if I had kbnown when they were arriving. Never mind, I fitted them myself and they look very good.”

Posted 3 years ago

“Easy to use. Can’t wait to put the light. Professionally packed”

Posted 3 years ago

“Delivery was exceptionally speedy. Light for bedroom looks good although not yet fitted. Outdoor wall lights again not yet fitted but seem good for price. Packing was first rate as was communication of despatch.”

Posted 3 years ago

“Extremely quick delivery although 1 light damaged due to courier leaving outside and box getting wet and soft”

Posted 3 years ago

“I was very happy with the speed of delivery and the communication I received throughout the delivery process. Delivery was in fact ahead of time. My only issue is that the light does not come assembled and the assembly is too complicated for someone like me with arthritic hands so I am going to have to pay the electrician more than planned. Other outlets were selling the light ready assembled and it would have been better value for me to have purchased through them.”

Posted 3 years ago

“I ordered some bulbs, you took payment and then informed me that they were out of stock.I currently have no indication of when they will be received. You should not take payment if you are unable to fulfil the order or at least provide an indicated delivery date.”

Posted 3 years ago

“Item was received more quickly than I expected. Notification from Online Lighting that item had been despatched would have helped as first we knew was the courier company contacting us. We were somewhat concerned that company does not give a telephone contact number but they answered an email question promptly.”

Posted 3 years ago

“Lights look good and seem undamaged —but not yet fully unpacked until Covid can die off packaging a bit.transport box had a major dent right over the fragile label ! ☹️”

Posted 3 years ago

“Light looks great and good quality for the price I paid and delivered on time in good condition. Although the web page said free delivery, when I purchased it, it added £2.92 for delivery. Still a good total price of £38.42. Very bright, I may have to re-order some lower wattage bulbs, as I bought 3x 5.5w LEDs candles (40 watts equivalent x3 = 120 watts in old money) and I now need sunglasses in my bedroom. Tricky to install, as the base housing failed to give sufficient space for all my wiring. I had to punch a bigger hole in my ceiling and push the wiring stack behind the bracket, inside the actual ceiling. On the whole though, a good buy.”

Posted 3 years ago

“Great quality,”

Posted 3 years ago

“Had some faulty festoon lights and whilst it took some time for them to respond to my emails they replaced them without any fuss.”

Posted 3 years ago

“very pleased delivery date was for 16th of November but the light was delivered today 11/9/20 checked the contents and everything seems to be ok no breakages! installing it tomorrow yours Ian”

Posted 3 years ago

“I had few issues with a large order as some items were not in stock. However, the customer service team were very helpful and called me personally to sort out the problem. It was resolved so much more quickly by speaking directly to one another rather than Emails that often cause more confusion. Nicely done!”

Posted 3 years ago

“A good experience. Really quick to deliver, light was well packaged and looks good quality. I haven't installed the light yet.”

Posted 3 years ago

“Beautiful lights , and quick delivery”

Posted 3 years ago

“Only problem I had was that they didn’t email me to say that it had been dispatched”

Posted 3 years ago

“1st time I've used your site - great service, easy to use website. Very pleased with product, just waiting to have this fitted in the following weeks once our room is completed. hopefully your customer service is as good if required!”

Posted 3 years ago

“A good low wattage bulb. A little to bright but as a night light it's o/K.”

Posted 3 years ago

“I was disappointed to find that my box of 6 only contained 5 and the clips were not attached and the plastic bags that should have held the bulbs had just been stuffed in the box. Not up to the standard of my previous 2 orders. I did send an email last week about this but haven’t heard back from you.”

Posted 3 years ago

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Online Lighting is rated 4.4 based on 1,058 reviews