One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,651 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,651 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I needed breakdown cover. It was easy to complete the online portal. I was receiving regular updates and the service was good.”

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Posted 2 days ago

“Straightforward enough to organise a breakdown truck to collect car, staff were helpful. Unfortunately my handbrake could not be released therefore stopping it being put onto back of breakdown truck. Had to pay £180 extra to have car winched onto truck.”

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Posted 1 week ago

“Fast response sorted isdie quickly”

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Posted 1 week ago

“very happy. they turned up before the stated time.”

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Posted 1 week ago

“Once the rescue vehicle turned up, he put the jump leads on it started first time. Unfortunately it’s a hybrid so it’s not a matter of just trying to jump start it. The guy was there minutes.”

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Posted 1 week ago

“Sterling effort by BP2 (recovery gentleman) despite being given not only the wrong postcode, but false information regarding my problem (braking/loss of fluid) and NOT starting problem. Unfortunately, he was unable to offer recovery to my local garage due to parking restrictions. Still, very helpful and friendly chap.”

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Posted 1 week ago

“Very happy to be rescued and towed home. Driver was very helpful and friendly. The only slight negative was the wait, although we were informed about the ETA of the recovery vehicle.”

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Posted 1 week ago

“First breakdown recovery wasn't great, i thought i would get roadside assistance like AA or RAC who i have had with other insurance. This has worked better for me in the past as these vans carry parts, whereas this company sends flatbed recovery. First instance the guy was so unhelpful, couldn't advise me of anything and repeatedly told me "i couldn't tell you that" Second instance a different company showed up, guy was super friendly and informative, got the car off to the garage without issue. The portal was easy and recovery time was quick. Overall it has been good, but just that first instance i was unhappy about.”

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Posted 1 week ago

“I rang up to get help with recovery truck. Icould not get on my portal as no Internet.told the guy he said I had to go onto the portal.which I had already told him.so I rang again .i have never done this before so was stressed and worried.as I could not drive my car. I was 30 mins away from home. Then he pulled up my information. Why couldn't that have been done in the first phone call.as I sat for 15 mins trying to go on the portal and getting stressed and upset. I am not very good on these portals.as I have never done this. I know he's been trained to say about portal.but before I got to my destination I was in a country lane all on my own.cant drive my car. I was a worried woman. So it would be a suggestion on the first phone call to get a stressed situation sorted. So I was not happy with the portal and if I had known I would not have joined this break down cover. So I am disappointed customer”

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Posted 3 weeks ago

“Driver of rescue vehicle very pleasant & helpfull very friendly chat whit us on route to hotel which I might add he found for us as we didn’t know where it was he got us there in very heavy traffic all in all very satisfactory service.”

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Posted 3 weeks ago

“Rapid helpful service !!! Micheal the recovery driver was very helpful and easy to speak too totally took my mind off my car haha I appreciate that kind of service”

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Posted 1 month ago

“The process that I had to follow at the roadside was complex and stressful. First I called and spoke to someone then had to get a text and follow a link, try and failed to cal 101, change my settings to allow location, find the postcode of my destination then wait for a call back and only then did the search start for a recovery company. All the while I’m standing on the hard shoulder of the A1 on a busy Friday night. Not easy at all. The staff on the phone were good but the whole process far too complicated. If I had had children with me I would have been very stressed and unsafe.”

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Posted 1 month ago

“The communication with One Call was clear and efficient. The recovery truck arrived about 3h after my breakdown. The driver, Ashley, was excellent, friendly and good company on the journey home. One point for improvement in the OneCall online instructions for breakdown in a dangerous location would be to add 'if you breakdown on a motorway, call 999' rather than 101. I called 101 as instructed and waited 1 hour for Traffic Officers to arrive to tow me to a safe position off the M1 to await the recovery vehicle. The Traffic Officers said I should have called 999.”

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Posted 1 month ago

“I was a female on my own flat tyre on busy A road i was very stressed. Got through by telephone straight away, lovely gentleman calmed me down i fel reassured that my breakdown was being handled as priority. I had wait over an hour. I was transported to safe place where my spare tyre was put on. Both rescue assistants were friendly putting ne at ease and telling me what was happening at every stage. Was very happy with service i received.”

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Posted 1 month ago

“Quick , eff8c8ent and accomofating , m7ch appreciated - for BA3”

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Posted 1 month ago

“The services were promptly dealt with, and the rescue vehicle arrived within an hour. The driver and the rescue service were very capable and promptly loaded my car onto the vehicle and took it to the garage of my choice. The transfer of data on the computer system was different on the driver's device to what I had typed in. Not sure how this happened but it would be worth checking out for better service. Fortunately the phone number was correct, and we discussed the final destination and everything else went to plan. Thank you.”

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Posted 2 months ago

“BA3 excellent service but unhappy with extra we had pay would have thought everything all in with gold VIP breakdown policy.”

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Posted 2 months ago

“The service was quick and efficient and the person who came out to my breakdown was extremely helpful”

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Posted 2 months ago

“Spoke to a few call operators from One Call insurance, after our breakdown, yesterday. BP2 was the most helpful”

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Posted 2 months ago

“That i got home safely, the Gentleman that's brought me home. Was very polite and helpful. I felt very comfortable with the gentlemen and thank you for your service.”

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Posted 2 months ago

One Call Rescue is rated 4.6 based on 3,651 reviews