One Call Rescue Reviews

4.46 Rating 221 Reviews
87 %
of reviewers recommend One Call Rescue
Merchant Metrics
Customer Service
communication channels
Telephone, Live Chat
queries resolved in
Under an hour
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0203 738 7300

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So quick to arrive and as soon as I called through I got a text with an ETA ... the recovery was there within 30 minutes I am so grateful for your help. Thank You so much for an excellent service & Well Done! Brilliant. Happy customer A+++
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Posted 4 hours ago
The telephone operator was so helpful, explained I would not have to wait long. When the recovery driver arrived, having contacted me twice about arrival time, he gave me advice, and sorted the problem. First class service.
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Posted 13 hours ago
Car wouldn't start. - Mechanics arrived 1/2 hour after phoning and fixed the problem in 5 Minutes. Excellent service , could not have been better
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Posted 1 day ago
My wife and I left home at 9:30am to travel to Calne, Wiltshire to see our new grandson and his family. I hit a pothole on the B3011 @ about 10am. The closest village is Heckfield and I believe that Rosie's Tea Room and a Farm are to the right of the incident. There are 2 potholes covering virtually the width of the road. We knew we'd hit a pothole but not the extent of the damage until we'd entered the M4 at Junction 11. I turned off at the first opportunity which was the Moto Services, West Reading. I phoned the Breakdown number (02031080444) included in my Gold Breakdown Membership. The wrecked tyre was replaced by my Space Saver Wheel Tyre. I didn't think it advisable to carry on with our journey on such a tyre on a motorway so began the journey home. I've since received a bill for £60 after overstaying at the car park while waiting for a response We hit our second pothole of the day on the A322 dual carriageway soon after leaving a large roundabout near roadworks @ about 3:30 pm. Once again it was impossible to miss the damaged area. We knew the tyre had 'popped' almost immediately but couldn't stop on the dual carriage so drove about 100 yards and turned into South Farm Lane. We phoned the Breakdown number and explained our circumstances. There was nothing they could do because we didn't have a spare! I telephoned our insurance Claim number (02037387300) and spoke to Mike. He advised the incident was classified as an "Accident" and the car must be taken to a garage for repair. I told him all we wanted was a replacement tyre so only needed to be taken somewhere for that like Kwik Fit. That wasn't possible. I asked if we could be taken home and we'd organise the tyre replacement tomorrow. That wasn't acceptable. The Recovery lorry arrived and the driver was as bemused as us. He phoned his boss to be told we had to be taken to a garage in Reading, some 18 miles away where we'd have no way of getting home. Home was only 10 miles in the opposite direction. The driver suggested we contact a roadside tyre replacement company and he found us a phone number. I telephoned to be told it would cost £250. Should we pay up or be taken to Reading and have no means of returning home? I accepted the offer and signed the driver's form saying I'd rejected the transport to Reading. We set off for home again, arriving at 5:30 pm, 8 hours after we'd set off. For most of this time we didn't have access to facilities such as a toilet. I still haven't received notification that my claim has been cancelled. Would you be happy with this service?
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Posted 1 day ago
Here is what happened My wife and I left home at 9:30am to travel to Calne, Wiltshire to see our new grandson and his family. I hit a pothole on the B3011 @ about 10am. The closest village is Heckfield and I believe that Rosie's Tea Room and a Farm are to right of the incident. There are 2 potholes covering virtually the width of the road. We knew we'd hit a pothole but not the extent of the damage until we'd entered the M4 at Junction 11. I turned off at the first opportunity which was the Moto Services, West Reading. I phoned the Breakdown number (02031080444) included in my Gold Breakdown Membership. The wrecked tyre was replaced by my Space Saver Wheel Tyre. I didn't think it advisable to carry on with our journey on such a tyre on a motorway so began the journey home. I have since been hit with a £60 bill for overstaying my time at the car park by less than 30 minutes We hit our second pothole of the day on the A322 dual carriageway soon after leaving a large roundabout near roadworks @ about 3:30pm. Once again it was impossible to miss the damaged area. We knew the tyre had 'popped' almost immediately but couldn't stop on the dual carriage so drove about 100 yards and turned into South Farm Lane. We phoned the Breakdown number and explained our circumstances. There was nothing they could do because we didn't have a spare! I telephoned our insurance Claim number (02037387300) and spoke to Mike. He advised the incident was classified as an "Accident" and the car must be taken to a garage for repair. I told him all we wanted was a replacement tyre so only needed to be taken somewhere for that like Kwik Fit. That wasn't possible. I asked if we could be taken home and we'd organise the tyre replacement tomorrow. That wasn't acceptable. The Recovery lorry arrived and the driver was as bemused as us. He phoned his boss to be told we had to be taken to a garage in Reading, some 18 miles away where we'd have no way of getting home. Home was only 10 miles in the oppostite direction. The driver suggested we contact a roadside tyre replacement company and he found us a phone number. I telephoned to be told it would cost £250. Should we pay up or be taken to Reading and have no means of returning home? I accepted the offer and signed the driver's form saying I'd rejected the transport to Reading. We set off for home again, arriving at 5:30pm, 8 hours after we'd set off. For most of this time we didn't have access to facilities such as a toilet. I still haven't been notified if my claim has been cancelled. Would you be happy with this treatment?
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Posted 1 day ago
Quick efficient service and advice given to avoid problem in future
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Posted 1 day ago
What a Service... Called at 8.30pm Saturday night was recovered home within the hour GN3 was superb from start to finish kept me informed and was even able to track the recovery vehicle
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Posted 1 day ago
They turned up quick, and a really nice friendly bloke.
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Posted 2 days ago
Corey Finlay was extremely helpful and on top of his job. I have pacreatic cancer so it was vital I received help ASAP. Cory got me recovery within 1/2 hour for which I am indebted. Good work, 5 stars.
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Posted 3 days ago
Very good service told me it would be about 90 minutes, break down man got intouch with me within 8 minutes and was there in 30 minutes
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Posted 3 days ago
All operators friendly and helpful. Great service .
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Posted 4 days ago
Good communication, accurate timings, very helpful & polite rescue mechanic
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Posted 5 days ago
Easy to contact with handy number provided on plastic card which I luckily had put in my bag. Helped by kind and reassuring person and rescue vehicle arrived within the hour and had me back on the road home. Thanks everyone!
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Posted 6 days ago
Prompt efficient service. Arrived within one hour and replaced tyre quickly. Friendly rescue driver.
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Posted 1 week ago
Very efficient.
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Posted 1 week ago
SF7 very quick response and friendly advice over whether to have a tow or try for problem to be sorted roadside. Guy came out in 20 minutes, sorted problem very quickly and offered good advice.
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Posted 1 week ago
Call was answered promptly and the lovely lady on the phone got a rescue truck out to us as quickly as they could.The rescue only cost us £20 which was good for the time of night. Thanks to all involved
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Posted 1 week ago
Quick response on the phone along with immediate text message. Recovery driver was fast and efficient and very friendly.
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Posted 1 week ago
I waited 6 hrs no one came some taxi drivers helped me in the end and a traffic warden was fantastic checked on me several times. But after I rang up 3 times asking what was happening each time begging told soon my phone died apparently one call cancelled by tow in the end after 4.15 hr of me waiting because the tow company keeper delaying my pick up time and they thought it was unelectable. They rang me and left a voice mail on my dead physio be that I was unable to get so I just waited and waited alone and cold in a town centre on a Friday night one have apologised and refunded me my £20 excess back they upgraded me to gold if I break down again free wheel change ( my car has form in a can no wheel to change) 20 miles instead of 10 tow distance I very rarely Tavel more the 8 from home hotel if needed it’s never gunna be needed so a load of perks am never gunna use so nothing of any use
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Posted 1 week ago
fantastic service , could not fault and very quick in responding when I needed them and kept well informed
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Posted 1 week ago
One Call Rescue is rated 4.46 based on 221 reviews