One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,723 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,723 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Write Your review

Tell us how One Call Rescue made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The mechanic arrived exactly as expected, was efficient, and polite and helpful. Onecall didn't pass on the extra information about my breakdown position when I called after reporting the breakdown, which was annoying, but otherwise the service was all good.”

Helpful Report

Posted 5 months ago

“Good prompt service, shame battery replacements aren’t carried or it would be 5 stars.”

Helpful Report

Posted 5 months ago

“The 3rd time I got through your person took the details and arranged for a recovery vehicle to come and help me. The estimated time was 1.5 hours. Thankfully the recovery company came within 20mins and I could not fault them. Your rep was a great help but Fast Recovery Ltd were fantastic.”

Helpful Report

Posted 5 months ago

“Very quick response to my call and breakdown man turning up. He quickly identified a loose connection on battery and got me going home asap. Only problem was trying to get on website and connect properly kept saying problem connecting.”

Helpful Report

Posted 5 months ago

“a lot quicker than i expected. could not repair so took us back to Hull, the mechanic was very polite and courteous could not have done anymore”

Helpful Report

Posted 5 months ago

“Complicated sitting in your car in the middle of winter you just want one number not what’s your password,just answer 10 questions on a mobile that you can’t see it’s a nightmare not very CUSTOMER ORIENTED.”

Helpful Report

Posted 5 months ago

“Actual rescue was excellent but the online portal is very frustrating when at the side of the road. Asking for a postcode for the location of your breakdown is impractical. How about asking for a road name or other description?”

Helpful Report

Posted 5 months ago

“Pleasant easy phone call to report. Breakdown came as quick as possible and young man was very knowledgeable”

Helpful Report

Posted 5 months ago

“Friendly on the phone but would rather talk to a person though”

Helpful Report

Posted 5 months ago

“Excellent service. Turned up within an hour.”

Helpful Report

Posted 5 months ago

“Great Service - just wished was quicker. It took 4 hours in total to get to me. My Dad died the same day my car broke down and i couldnt get to him in time as i was waiting for the recivery truck.”

Helpful Report

Posted 5 months ago

“took auit a while to get to us 2half hours on a cold motorway but great when did arrivel”

Helpful Report

Posted 5 months ago

“I was pleased with the recovery of my vehicle but dissatisfied with waiting over 3 hours for the collection.”

Helpful Report

Posted 5 months ago

“Initial call was rather long winded - then referred to logging in. As my wife was out alone this became long winded when a simple phone call would have been far better. Once recovery vehicle arrived the driver was very helpful and good service.”

Helpful Report

Posted 5 months ago

“Slightly surprised the recovery didn't involve diagnostics but the speed and overall service was very good. Recovery driver particularly helpful under the circumstances.”

Helpful Report

Posted 5 months ago

“Excellent service from the mechanic. Arrived in the eta of two hours stated. Initial problems with the link sent by the call centre to log the problem. Had to call again to get the problem logged manually”

Helpful Report

Posted 5 months ago

“Initial call was fine. The link sent to my phone didn’t work. I answered all the questions but once submitted an error was detected so i had to phone back. This time the operator, LP5, went through the questions over the phone and started the ball rolling. However, the times kept changing; 13:07 to 14:00 to by 15:00. I sat in my car for almost 4 hours but when CFMotoring arrived they were very efficient and my tyre was changed within 20 minutes. Unfortunately, 3 CFMotoring employees had been deployed; first from Sunderland, second from a town 9 miles away and the third and final from a town 5 miles away. I was updated on these changes but it was frustrating as each one changed the timings so something to be aware of. Having said all that I am glad I added this module to my insurance and after the initial head spinning as to who to call, all went well if a little too long.”

Helpful Report

Posted 5 months ago

“Prompt, courteous and service was fine”

Helpful Report

Posted 5 months ago

“Flat battery. Nice guy turned up and got me up and running. Very polite, very helpful, got the job done. Thanks”

Helpful Report

Posted 5 months ago

“I had a tyre burst on a motorway yesterday. I reported it and eventually received a text giving a time to expect the breakdown vehicle to arrive. It came half an hour after that time. I waited 2½ hours in total. It was Curtis from Westbourne Motors that helped me. He was very professional and did a great job. He followed on behind me as I could only drive at 55mph on the spare wheel. Really appreciated him coming to my rescue! Thank you. The four stars are because I wish I had been sent the tracking for the recovery vehicle sooner instead of just wondering how far away it was.”

Helpful Report

Posted 5 months ago

One Call Rescue is rated 4.6 based on 3,723 reviews