One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,707 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,707 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged £59 To be taken home! I find this unacceptable as I'd payed extra on my yearly insurance premium to cover breakdown and there is nowhere within my policy that describes this! I feel ripped off! I won't use this service again! I will seek a better breakdown cover and certainly won't renew!”

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Posted 1 day ago

“I can not stress how bad the service was. I had broken down on a fast duel carriage way road. The operator was not feeling my distress of how scared I was. He asked my to address the damage. I replyed I could not get out of my car as the road was very busy. He the insited to know all my details why I was shackin in terror. He then asked for £55.00 and told me it would be 1 to 2 hours. I called the police who arrived within 20 minutes and moved my car to a safe place. I will definately not renew with you.”

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Posted 1 week ago

“Excellent service”

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Posted 1 week ago

“Very good service arrived within 30 minutes”

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Posted 1 week ago

“The breakdown company never came. They rang to say they were too busy and would rearrange it with you.”

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Posted 1 month ago

“I was disappointed that when I broke down and rang one call, they were closed. Therefore I had to pay for my own breakdown to get my car home. Paid for a service and had to pay £130 to get my car home.”

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Posted 1 month ago

“The gentleman who came out to help me with the breakdown was very good and efficient. I was back on the road within 20 minutes. However, ,the process that I had to go through to get to that point was dreadful and extremely time consuming. It took 40mins for me to reach the point when it was confirmed that a breakdown service was en route. I felt that this was unacceptable and, quite frankly unsafe and frightening. I was a lone female in a rural location and needed help urgently. I had already completed a form on the portal to request the help that I needed but the form was not accepted and I received a message to phone. The number given was the main number for One Call which simply offered pre recorded options to select by pressing the keypad of the phone. I spent a long time going from pillar to post because it was an automated service and kept telling me to use the portal. Which I had already tried to do. It was not immediately clear what number I needed to select on the keypad to get to the breakdown and recovery service. When I did finally speak to someone I had to repeat all the information that I had already tried to submit on the form. That was extremely frustrating. I expressed my frustration and the operative told me I was being disrespectful. I explained that I had never experienced such a lengthy and cumbersome method to access a breakdown and recovery service and I was very disappointed by the process required of me by One Call, not to mention the additional costs that I had to pay upfront before a recovery service was contacted by One Call. Having provided all the details, I then had to make a card payment by entering digits into the keypad, but these were not being received by the operative at the One Call end of the call. The operative declined to accept the numbers verbally and I was told that if I did not make payment upfront, no breakdown service would be contacted. I was really shocked by such a hardline and inconsiderate approach on the part of One Call. It took several attempts and much more time to get the numbers accepted for me to get the payment made and to reach the point where a breakdown and recovery service was contacted and dispatched to me. By that time - 40 minutes after I had first made contact with One Call - I was exasperated. I cannot express just how shocked, disappointed and angry that I feel about One Call’s so called ‘service’ and the process/ conduct that I experienced on the telephone. It falls well short of what I expect from a breakdown recovery service which I pay for as part of my car insurance.”

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Posted 2 months ago

“I had a breakdown and contacted one protect. They sent Sharp recovery and the driver called me to tell me when he would arrive. He arrived earlier and dealt with my breakdown in no time at all. He said I needed a new battery and I have got one. He was very friendly and reassuring. Highly recommend this service.”

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Posted 2 months ago

“Had this cover for 2 years and never used. I had the Gold cover. As soon as I contacted them I was told I would not be able to be recovered to my home as it was 150 miles. apparently that would cost more than £500 which is the amount for each call out. Really not fit for purpose.”

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Posted 2 months ago

“Experienced a puncture in a quiet country lane in East Devon at approx 11pm on a Sunday. One Call Rescue said they could not provide a recovery service until 8am the following morning. A useless service and would advise this company is avoided. The breakdown cover was purchased with Yoga Insure car insurance - this was a cheaper option have learned you get what you pay for. They were not there when urgently needed and we had to call out a private company and pay them £300.”

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Posted 2 months ago

“The customer service agent was okay but that's where the service stopped. I reported a battery failure and a flatbed recovery truck turned up with a driver who looked like he hadn't gone home after a night out, with no spares and no tools. He jump started my car without taking it out of gear and it jumped forward, fortunately not hitting anything, a schoolboy error,! After starting it he refused to check the condition of the battery and told me to take it to a garage.and promptly left. The feeling I was given was he couldn't be bothered. Obviously as soon as I switched off the ignition it wouldn't start again so back to square one. I then had to call a proper agency AA and pay a call out fee and for the battery to be tested and replaced . Obviously I won't be renewing my policy with appaulimg service like this 😓”

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Posted 2 months ago

“The mechanic was unable to drop the spare tyre to replace the flat I had so I will return tomorrow to do the job myself. Simple job that I paid for and not done. Will have to think long and hard before paying next time.”

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Posted 2 months ago

“Took 3 hours to come. I'm a lone female. Paid 20 pounds in case of towing. Didn't need towing. Where's my refund?”

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Posted 2 months ago

“Nightmare to get through as the number we needed urgently was not obvious. I was not sent the phone number to call back about the breakdown truck. Nightmare to phone around and find a garage. I was told possible 3 hour wait so signed up with the AA and cancelled the breakdown truck.”

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Posted 3 months ago

“Initial call. Only option to go on line. Not being able to speak directly about problem very stressful as reasons for breakdown on line do not cover all eventualities. Can't read tiny writing with sun on phone screen. Feel vulnerable and afraid of signal going. Definitely need to speak to a human in these situations.”

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Posted 3 months ago

“I broke down last night midway between home and Southampton at approximately 4pm. The app was unusable as it wouldn't let me pin point my location. I rang and was informed rescue would be between 60 mins to 2 hours and that I would receive an update from an agent. After an hour I had no update so I rang again. This person was disinterested and not reassuring, just informed me the ETA of the agent would not be 6.30pm. No apology no reassurance. I was a single female on the side of a very busy road with a rapidly dying phone battery. At 6.30pm I had still had no update. I rang again and although the guy was very apologetic, I was informed that the agent was delayed and that his ETA was now 8.30pm which would be over 4.5 hours after original breakdown and dark and I was alone. It was at this point that my friend who I was on route to visit drove 1.5 hours from Southampton to sit with me so I wasn't left vulnerable and to check my car. He checked over the engine and could not see anything obviously wrong, tested my car which had thankfully decided to work temporarily and we made the decision to attempt to drive me home with him following. Thank god this worked. I am absolutely appalled with the "service" I received it was truly dreadful. If I had been on the motorway or worst still had my 2 young children in the car at the time I cannot imagine the stress and fear I would have felt. I have sent in a complaint and if I do not get a satisfactory outcome I will be taking it further. I pay for a "gold membership" and the service was the worst I have experienced. I am now terrified of going on any long journeys or driving anywhere that I could get stuck and it had left me really shaken up. I do not accept this as customer service in any capacity and will 100% be moving insurers when I will not be penalised financially. Utterly appalling.”

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Posted 3 months ago

“Terrible service. I was charged £20 and had to wait nearly two hours for a guy to come out, tell me my car was completely knackered and that it needed to be craned onto a different truck than the one he had, and taken to a garage for repair. I was told this would take another 2 hours to come. Eventually, I called the office to find out where it was, only to be told that no truck had been ordered, and that I had to pay another £250 for this truck, and it would take a further two hours. In the end, I called the AA, paid them £150 for instant membership, they sent out a guy who arrived within 30 minutes, and he fixed the issue within 5 minutes. There was nothing wrong with the car other than a software glitch that a jump start resolved.”

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Posted 3 months ago

“I phoned about 12 30 I was told I would get a message which I didn't receive i broke down on a very busy road I phoned again which I was told they had no recognition of my phone call so I had to report again”

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Posted 3 months ago

“I pay for a gold + breakdown service yet still had to pay over £200 to be recovered home”

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Posted 3 months ago

“Only had a 40 foot truck so my car could not be collected”

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Posted 3 months ago

One Call Rescue is rated 4.6 based on 3,707 reviews