One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.65

4.7 Rating 4,058 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.7

Based on 4,058 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service broke down waited an hour and half which was fine with me however couldn’t get my car started and he needed to go to another job so left me mid job which is really not acceptable waited for another recovery to come 3pm he turned up couldn’t get it started so took it to my garage My issue wasn’t the time it took it was being left half way through a job Very disappointing Been with One Call for many many years first time I’ve ever used the recovery services won’t be using them again will take my custom elsewhere as never got any satisfaction from them”

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Posted 1 week ago

“The person who came out told me 45 mins to leave the car to charge up the battery, leaving it idling, when I got in the car after 60 mins the car stalled, wouldn't start. Called up O C Rescue again, totally un- interested wouldn't come out again the issue had been "resolved ", only option was to take the car to a garage. I explained I thought it just needed more charge, and drive out, the so called mechanic dismissed me taking it for a decent drive, "that's not necessary". So I ended up calling the AA who I'm with through my car, (MG), they came out, checked connections, stopped and re started the car, said it needed at LEAST 80 mins on idling AND a drive out. Completely checked the battery was actually re charging and showed me the readings. Totally different experience to the 10 min I had with the One Call guy”

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Posted 2 weeks ago

“Total waste of time and money, save your money and get another breakdown service, tried to charge me £380 to recover my car to take home, already have there highest cover but still charge, total joke. Unfortunately didn’t get the guys name from the call centre but would like to mention how very unhelpful and useless he was”

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Posted 3 weeks ago

“Very happy with the way my call was dealt with, thank you.”

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Posted 3 weeks ago

“The phone was answered by a very polite lad who helped me along the way sent me an email so I can fill an on screen windscreen. It was very helpful and would definitely recommend to everybody.”

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Posted 1 month ago

“Turned up in car now tow truck said we had an electric problem and left us there had to pay Rac to come out it was a battery problem will never use this service again”

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Posted 1 month ago

“Breakdown guy was wonderful when he arrived but until that point the experience was dreadful to the point that I would never buy a policy including One Call cover in the future. I didn't find it particularly easy to report and then found they wouldn't come out until I'd paid the excess - I was 4 miles from home with no cards, just a payment app on my phone. I was an older lady on her own. In the end my daughter had to drive a considerable distance to help. And constantly being called "love" on the phone in a condescending way by One Call staff didn't help. Horrible experience.”

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Posted 1 month ago

“Very good service”

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Posted 1 month ago

“i could not find my vehicle listed so i was unsure if i had a policy, as it turned out i was covered so a rescue was implemented, but as it turned out i managed to replace the punctured wheel with the spare, i then notified you i had fixed the problem and would not need any assistance, you then informed me this would be logged as a rescue and i would be charged for the next one!! not happy.”

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Posted 1 month ago

“I was charged £59 To be taken home! I find this unacceptable as I'd payed extra on my yearly insurance premium to cover breakdown and there is nowhere within my policy that describes this! I feel ripped off! I won't use this service again! I will seek a better breakdown cover and certainly won't renew!”

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Posted 1 month ago

“I can not stress how bad the service was. I had broken down on a fast duel carriage way road. The operator was not feeling my distress of how scared I was. He asked my to address the damage. I replyed I could not get out of my car as the road was very busy. He the insited to know all my details why I was shackin in terror. He then asked for £55.00 and told me it would be 1 to 2 hours. I called the police who arrived within 20 minutes and moved my car to a safe place. I will definately not renew with you.”

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Posted 1 month ago

“Excellent service”

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Posted 1 month ago

“Very good service arrived within 30 minutes”

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Posted 2 months ago

“The breakdown company never came. They rang to say they were too busy and would rearrange it with you.”

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Posted 2 months ago

“I was disappointed that when I broke down and rang one call, they were closed. Therefore I had to pay for my own breakdown to get my car home. Paid for a service and had to pay £130 to get my car home.”

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Posted 3 months ago

“The gentleman who came out to help me with the breakdown was very good and efficient. I was back on the road within 20 minutes. However, ,the process that I had to go through to get to that point was dreadful and extremely time consuming. It took 40mins for me to reach the point when it was confirmed that a breakdown service was en route. I felt that this was unacceptable and, quite frankly unsafe and frightening. I was a lone female in a rural location and needed help urgently. I had already completed a form on the portal to request the help that I needed but the form was not accepted and I received a message to phone. The number given was the main number for One Call which simply offered pre recorded options to select by pressing the keypad of the phone. I spent a long time going from pillar to post because it was an automated service and kept telling me to use the portal. Which I had already tried to do. It was not immediately clear what number I needed to select on the keypad to get to the breakdown and recovery service. When I did finally speak to someone I had to repeat all the information that I had already tried to submit on the form. That was extremely frustrating. I expressed my frustration and the operative told me I was being disrespectful. I explained that I had never experienced such a lengthy and cumbersome method to access a breakdown and recovery service and I was very disappointed by the process required of me by One Call, not to mention the additional costs that I had to pay upfront before a recovery service was contacted by One Call. Having provided all the details, I then had to make a card payment by entering digits into the keypad, but these were not being received by the operative at the One Call end of the call. The operative declined to accept the numbers verbally and I was told that if I did not make payment upfront, no breakdown service would be contacted. I was really shocked by such a hardline and inconsiderate approach on the part of One Call. It took several attempts and much more time to get the numbers accepted for me to get the payment made and to reach the point where a breakdown and recovery service was contacted and dispatched to me. By that time - 40 minutes after I had first made contact with One Call - I was exasperated. I cannot express just how shocked, disappointed and angry that I feel about One Call’s so called ‘service’ and the process/ conduct that I experienced on the telephone. It falls well short of what I expect from a breakdown recovery service which I pay for as part of my car insurance.”

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Posted 3 months ago

“I had a breakdown and contacted one protect. They sent Sharp recovery and the driver called me to tell me when he would arrive. He arrived earlier and dealt with my breakdown in no time at all. He said I needed a new battery and I have got one. He was very friendly and reassuring. Highly recommend this service.”

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Posted 3 months ago

“Had this cover for 2 years and never used. I had the Gold cover. As soon as I contacted them I was told I would not be able to be recovered to my home as it was 150 miles. apparently that would cost more than £500 which is the amount for each call out. Really not fit for purpose.”

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Posted 4 months ago

“Experienced a puncture in a quiet country lane in East Devon at approx 11pm on a Sunday. One Call Rescue said they could not provide a recovery service until 8am the following morning. A useless service and would advise this company is avoided. The breakdown cover was purchased with Yoga Insure car insurance - this was a cheaper option have learned you get what you pay for. They were not there when urgently needed and we had to call out a private company and pay them £300.”

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Posted 4 months ago

“The customer service agent was okay but that's where the service stopped. I reported a battery failure and a flatbed recovery truck turned up with a driver who looked like he hadn't gone home after a night out, with no spares and no tools. He jump started my car without taking it out of gear and it jumped forward, fortunately not hitting anything, a schoolboy error,! After starting it he refused to check the condition of the battery and told me to take it to a garage.and promptly left. The feeling I was given was he couldn't be bothered. Obviously as soon as I switched off the ignition it wouldn't start again so back to square one. I then had to call a proper agency AA and pay a call out fee and for the battery to be tested and replaced . Obviously I won't be renewing my policy with appaulimg service like this 😓”

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Posted 4 months ago

One Call Rescue is rated 4.7 based on 4,058 reviews