One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,727 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,727 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LA4 was very helpful once I got through to them he helped me pin point my location as I am not very good with the online stuff so talking to him helped me out no end also the recovery driver was very good as well the way he explained what was wrong and help me find a mechanic , Thankyou.”

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Posted 3 months ago

“They got a recovery vehicle out to me within an hour, which then got me home. Good, clear and helpful phone service. What I didn't like was being directed to a Web site to enter my location. That wasn't working, and this delayed being towed off the motorway. I phoned the operator back and gave a What Three Words location, which was accepted. Better to give the car's location on the initial call.”

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Posted 3 months ago

“Recovery service was very good , speedy and kept myself updated throughout the process . The driver was polite and professional . As I had breakdown cover I was disappointed that I had to pay an extra £70 though when using the service”

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Posted 3 months ago

“Efficient service.”

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Posted 3 months ago

“Quick response. Friendly service. Car fixed and sorted with no fuss.”

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Posted 4 months ago

“Although a long wait the rescue driver was very polite and friendly”

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Posted 4 months ago

“This is the first time I've used One Call Rescue and on the whole it was a good experience and OB2 did what he could for me. The one downside was the need to use the customer portal to log the breakdown details. The link that was texted to me kept informing me that I didn't have an existing account set up and needed to register. Eventually I figured out this was because the link was for the portal.onecallinsurance.co.uk website but I'm registered on portal.oneprotectinsurance.co.uk Once that hurdle was overcome and I'd managed to pin point my exact location which was fiddly on a mobile, it was plain sailing. The actually recovery company Arnold's were first rate and turned up a lot sooner than expected.....very impressed with them.”

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Posted 4 months ago

“The service was excellent. But could have been difficult for people with out Internet”

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Posted 4 months ago

“Service was very good. The only thing I did not like is that I phoned then was told to log the breakdown online. Much easier of thw call handler did that. Anyway, they were good and polite. When I fixed the problem myself, they refunded all charges right way.”

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Posted 4 months ago

“They kept me Informed and picked me up with no hassle.”

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Posted 4 months ago

“Had to wait quite a long time and longer than I was told but everyone I spoke to was very helpful and pleasant. Pick up driver managed my car, that wouldn’t move out of park, very expertly.”

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Posted 4 months ago

“First time using breakdown service. Not technically savvy, so glad to be able to speak someone, took a few calls but all sorted. Thank you.”

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Posted 4 months ago

“First time using breakdown service. Not technically savvy, so glad to be able to speak someone, took a few calls but all sorted. Thank you.”

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Posted 4 months ago

“Got my car to a garage on a Saturday afternoon safely. BA3 was helpful when I explained that the named driver in the car was not tech savvy. Recovery sorted”

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Posted 4 months ago

“This was my first experience of needing to call for assistance after breaking down. I was back on the road again within the hour. Very happy with that.”

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Posted 4 months ago

“He was very polite & knowledgeable. However I found it difficult to sign my name due to insufficient space available oh his mobile phone. Thank you.”

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Posted 4 months ago

“Good once the breakdown had been logged. Euroroute were great; good communication, quick and efficient pick-up and drop off at my preferred garage. On the other hand the on-line logging system was cumbersome and slow (which website, needed password, couldn't complete the operation) and in the end I was directed to call the number back. I lost 20 minutes.”

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Posted 4 months ago

“The driver came and took my van from where it broke down to the garage without any hassle.”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“You were there for us when we called you however we were on the M6 north bound you took our location from our phone but the tow truck went to a nearby village adding another 30 mins to our rescue. He changed our wheel and said we needed to replace the trye immediately he sent us to Harold’s tyres in Penrith they didn’t have our tyre we ended up at Harry’s tyres who had our tyre in stock. You charged us at the side of the road for recovery to Keswick that never happened so not sure how that works. Things worked out ok eventually we were 2 hours late to open our shop in Keswick.”

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Posted 4 months ago

One Call Rescue is rated 4.6 based on 3,727 reviews