One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.64

4.6 Rating 3,651 Reviews

91 %

of reviewers recommend One Call Rescue

Company Reviews

Metrics

4.6

Based on 3,651 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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One Call Rescue 5 star review on 12th November 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good man that came out was very friendly and helpful 👍”

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Posted 2 hours ago

“Great Service”

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Posted 1 week ago

“I have dropped my review to 3 stars, because the system is a little confusing. I got random text messages saying I was not covered and that I had to pay and additional fee of £55. My bike is covered and I pay by direct debit. I ended making eleven calls to get it sorted and the recovery took nearly four hours in 34 degree temps.”

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Posted 3 weeks ago

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Posted 3 weeks ago

“I found it quite difficult in a stressful situation to actually book a breakdown. Firstly a roadside mechanic attended who was unable to repair the vehicle. He reported back to the recovery service of the situation. I then waited for an update of when the recovery vehicle would attend to get me home, checking the website, telephoning to no response. Finally managed to speak to onecall representative to be told that I should have rearranged a recovery truck because it was down classed as another breakdown. This whole process took approximately 7 hrs!!. The actual breakdown company was fantastic, professional & would rate them 100%. But I will certainly be looking into changing my insurance options.”

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Posted 4 weeks ago

“He arrived earlier than I was expecting. ....and fixed the problem immediately Thank you”

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Posted 1 month ago

“I use the vehicle recovery service from my policy last week. I was surprised to find recover is only valid for 10 miles from the home address, so not much value really. Then the phone operative would not continue the conversation until I paid an additional £150 on the phone. Since then I am still waiting the delivery of the payment confirmation. The service worked but at the point of use, but the additional costs at point of use leave a bad taste.”

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Posted 1 month ago

“Unfortunately the breakdown truck taking our car back to garage has now broken down so they are on the M40 waiting to transfer the car to another truck!”

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Posted 2 months ago

“The call agent and the rescue driver were very helpful, thanks for that. however, the policy doc is misleading and I’d like to formally complain about that. Pls advise in writing (email) how to bring the issue further.”

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Posted 2 months ago

“LA4 (sorry, I can't recall his name!) from Roys Autos in Mapplewell, Barnsley, was with me within the hour of my initial call this morning, and got me started after a flat battery. Excellent service all round, please pass on my thanks to him and the call responder. I will be having a new battery fitted as soon as possible! Thanks again.”

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Posted 2 months ago

“I Rang up and was happy with your service on the phone the breakdown truck arrived within 2 hours of the call to take my car and caravan home supererb service Great One call , first time ive called them out using this insurance company for 10 yrs 👍”

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Posted 3 months ago

“The staff member was great, but making me pay a fee before I can be towed even though I have breakdown recovery is a terrible policy. I will not be renewing”

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Posted 3 months ago

“Despite apparent struggles with their own truck breaking down I was suprised with a truck near to the promised time”

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Posted 3 months ago

“It was a long wait, reported the breakdown at 12.35, we where at the Neville having lunch, the driver came at 14.30, he was lovely apologised said he wasn't told until 13.45, so it wasn't his fault give him 5 stars.”

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Posted 3 months ago

“Quick to arrive . Great technician.”

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Posted 3 months ago

“On second phone contact I was able to arrange things by phone, rather than signing into my portal and doing it online, which I tried after ringing the phone number the first time, unsuccessfully. That stage completed the messages about who would be coming to assist were prompt. However TM breakdown and Clifford were 28 minutes later than the given time of 12:11. However all concerned were pleasant and helpful over the phone or in person and I feel confident that I will receive the right assistance should the need occur again.Less time waiting would have been appreciated but hey ho, that’s life, I was given the opportunity to demonstrate how well I have developed the good quality of patience.”

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Posted 3 months ago

“The process of having to remember logins and access the portal and have to enter all the details of the breakdown at the side of a busy motorway is utterly ridiculous and dangerous if you also have to watch children. Also the extra fee if your breakdown is tyre related. A breakdown is a breakdown! However, the recovery company who came and rescued me were fab.”

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Posted 4 months ago

“Prompt service but would have been difficult if couldn’t access on line account as when called simply said a text would follow which was a text to the on line link. I had had difficulty on line and luckily a family member was able to be called to access my on line account”

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Posted 4 months ago

“It didn't really. We were able to fix the problem ourselves. So didn't need them in the end. They were on their way to us but we managed to cancel the call”

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Posted 4 months ago

“I was extremely disappointed with the way in which my breakdown was dealt with! I called your company to explain the situation, I explained that there was a road closure in the location of my breakdown and that my disabled mother was with me in the car! Both of which was not relayed to the recovery agent! The agent arrived and asked me to open the car which I did he then attempted to open the bonnet and snapped the plastic release handle which came off in his hand , he admitted that it was him who had broken it and that I shouldn’t worry as he had taken pictures! I then asked about the situation with my disabled mother and he said that I would need to call my insurance again,at this point he walked off and said he would need to walk back to where he had parked his van and then return to tow it to the garage. He was gone for over an hour and a half! I called my insurance back to explain the situation and was told that I needed to arrange my own transport for my disabled mother! I took photos of the broken handle and received an answer to say that the recovery agent denied breaking it after admitting to me that it was his fault!! Therefore I am extremely disappointed in your service and the way in which it was dealt with!!”

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Posted 4 months ago

One Call Rescue is rated 4.6 based on 3,651 reviews