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One Green Bottle Reviews

4.9 Rating 3,213 Reviews

98 %

of reviewers recommend One Green Bottle

Company Reviews

Product Reviews

4.9

Based on 3,213 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 27th March 2024

One Green Bottle 5 star review on 7th January 2024

One Green Bottle 5 star review on 30th August 2023

One Green Bottle 5 star review on 30th August 2023

One Green Bottle 5 star review on 26th August 2023

One Green Bottle 5 star review on 26th August 2023

One Green Bottle 5 star review on 25th August 2023

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waste of money, do not buy! The baby bottle leaks, and they still haven’t refunded my money. They requested video proof, rather than just allowing me to return it! Even with said “proof” no refund has been given. Avoid!”

Posted 1 month ago

Hi Hannah, So sorry to hear this. We need to see a video of the item leaking to be able to help assist with the issue, also as this is our T&C's. We can then deal with the issue. If the item has been returned for a refund, and we have not yet received it, then we wouldn't refund till we get the item back. Please can you let us know if the item has been returned and send tracking. Many thanks and look forward to hearing back from you.

Posted 1 month ago

“Attempted to cancel the order and was told that a refund was in place, I was still charged anyway. After receiving my bottle, the ice wouldn't even keep frozen longer than 40 minutes inside.”

Posted 2 months ago

Hi Emily, Thanks for your review. As we had been in email communication, and sorted the issues out, I was under the impression you were happy with the outcome, as we sent the bottle out to you as agreed. You ordered a tough canteen bottle which is not insulated and therefore will react to external temperatures. Many thanks

Posted 2 months ago

“Hello, Do you have metal spout bottle lids? My plastic one has broken for the second time. Thanks Tom”

Posted 2 months ago

Hi Tom, thanks for your message. I know we are in email communication regarding the dropped bottle. Thanks for asking about metal spout lids, but these are quite difficult to manufacture, but something we will investigate, thanks.

Posted 2 months ago

“Bottle arrived dented in the box and was first seen when opened on Christmas Day. Reached out multiple times to One Green Bottle without a response. Unacceptable customer service. Still no resolution and partner without her Christmas gift.”

Posted 3 months ago

Hi Chester, We are so sorry to hear this. We pride ourselves on customer service and get back to everyone. We have checked through any spam or previous emails and today was the first email from you that we received. We are so sorry and disappointed you got this bottle and of course happy to refund/replace a damaged bottle for you. I have replied to your email today so we can get this sorted. Many thanks and apologies again

Posted 3 months ago

“Bought 3 bottles: the same we usually buy for the kids. Places the order a week ago, received two emails to review the bottles I haven’t even received. A week seems pretty poor. No clue which delivery company they are with so now way to track delivery.”

Posted 4 months ago

Hi there, we are very sorry to see this. Royal mail has been struggling with the amounts of orders across many businesses at the moment since all the black Friday sales. Please get in touch if you still don't have your parcel and we will certainly raise an issue. Sometimes the tracking for the parcel goes into spam box's so difficult for you to track the order. Apologies again, Thanks

Posted 4 months ago

“We have been using these products for sometime and really rated them. Recently we experienced really disappointing customer service. An item did not arrive, the money was taken, we were not contacted and when we chased we were asked to pay postage again. Sustainable products should include good customer service. There are other suppliers of the same products ! Going elsewhere.”

Posted 6 months ago

Hi there, We are very sorry to see this. When an order is placed its always pre payment. I'm afraid if there is a delivery issue with royal mail we do not always hear about it, and they should leave a card to say they attempted delivery, or if its an address issue/input error and it gets returned, we do need to ask for postage again as we have to pay every time we send items. Being a B corp company we do everything as sustainably as it should be done from start to finish. We pride ourselves in customer service and are very sorry you feel on this occasion we didn't live up to that. Many apologies again.

Posted 6 months ago

“Haven't been able to use the bottle because it came with no valve on the cap. I emailed then, they send me the wrong valve, still after more than 6 weeks not received the correct part. They have stop replying to my emails. I bought another cap, which was nearly £10 with delivery fees, and not lasted even a week, the bottle fell down from a chair and the cap cracked. My experience is poor customer service and low quality. I hope they can improve because is not fair that I have expend the money into a bottle that I cannot use.”

Posted 6 months ago

HI there, so sorry to hear this. I have tried searching for emails and cannot find any from yourself, apologies for that. We will get the correct valves in the post to you. I will also email you. I'm afraid regarding accidental damage caused to the bottles and caps we do not cover. Only manufacturing issues. Hopefully we can get the issues resolved soon. Many thanks

Posted 6 months ago

“The bottle top broke just after 1 day .. or happy with this product”

Posted 6 months ago

Hi there, sorry to hear this. Did you get in touch with us? We would like to know of the issues to help resolve what happened and why it broke. We look forward to you getting in touch with all the information and photos. Many thanks

Posted 6 months ago

“Disappointed with my bottle as it doesn't keep my water cold for more than an hour or so. The price point is similar across the market and I've had a better bottle in the past from Amazon. I bought the bottle because I loved the unique design.”

Posted 10 months ago

HI Lauren, Thanks for your review. On double checking which bottle you ordered, you have purchased a single skin curvy bottle, and therefore not insulated, so will not keep the contents cool. We specify in the descriptions and on the page headers which are insulated and non insulated. Our evolutions, epic and pop bottle range are insulated. I hope this helps. Thanks

Posted 10 months ago

“I made order before 10 day and until now I did not receive the shipment number or how I can trace my order or how long time it will take to receive it.”

Posted 10 months ago

Hi there, we are sorry to hear this. You should have got an email, but sometimes they go into spam. I have now sent this to you. Abroad post can take a little while I'm afraid. Thanks

Posted 10 months ago

“The bottle was advertised as tough for children however the lid broke after 1 day of use!! They were unapologetic and refused to refund or even send me a new lid. Instead, they offered free postage and a generic email about how their products are tested - which frankly was not good enough. I only bought it because they said it was tough for kids! They didn't even ask what part of the lid has broken, if they really cared and wanted to improve their products they would have sought out this information. The icing on the cake is that you can't even buy the same replacement parts!? And the straws on the site have to be cut to size!”

Posted 10 months ago

Hi there, we are ever so sorry you feel this way. we like to inform our customers about what are caps are made from and how they are recyclable. Our warranty doesn't cover accidental damage such as falls. We have a large variation of replacement straws and caps on the website. Many thanks

Posted 10 months ago

“Excellent products. Bought a 800ml bottle with straw cap for my daughter to take away on a school trip. She is delighted with it and now takes it to school daily. Fantastic that you can buy a replacement cap too as someone knocked the bottle off the desk in school and cap broke but a replacement arrived the next day after ordering. We bought the colour milk but I think more variety of colour choices in the 800ml size would be good as I preferred the colour choices in the smaller sizes. Quality product. Most important: leakproof. Am tempted to buy myself one!”

Posted 11 months ago

Thanks so much for your great review. Not sure if there is a mistake as 1 star, but great review for our products, thank you so much! We do plan to bring our more colours soon in the 800ml sizes. Thanks again!

Posted 11 months ago

“I learned today that the item I bought as a gift for someone is faulty, seemingly something with the cap. I assume you read these so I would like to know how I can complain/be provided a replacement? Thanks”

Posted 1 year ago

Hi Sam, Sorry to hear this. You can contact us directly with the order ref, issue and images if possible to admin@onegreenbottle.com We can then help you from there. Thanks

Posted 1 year ago

“Was purchased a bottle with a sports cap as a gift for Christmas. It rolled off a low bench and the cap sheared off and the customer service response has been more than disappointing saying it's not their problem / they don't cover accidental damage. As per someone else's review, this is clearly a product defect for them but they won't replace the broken cap, just offered free shipping on a new cap. I've bought other eco friendly bottles and none are as brittle and sensitive as this. It's labelled as a sports cap, but doesn't seem to be able to withstand a light impact. Avoid the brand if you want either a water bottle that doesn't need handling like it's made of glass, or customer service that is at all responsive to the issue / accepts that its product isn't perfect.”

Posted 1 year ago

Hi there, We are very sorry your not happy. As we have explained I'm afraid we cannot cover accidental damage as we don't know what the bottles go through on a day to day basis. We test all of the products and they can withstand knocks and bumps. The nature of the material is that they are BPA/BPS free, so they do not leach harmful microplastics/toxins, they can also be recycled very easily so much better for ourselves and the planet. We have offered free shipping as a gesture of goodwill on a new cap. Many thanks

Posted 1 year ago

“Purchased a bottle for my 3 year old. The lid broke within a couple of weeks and started to leak. They sent a replacement bottle, which never arrived. Had to chase a few times. They finally sent me a replacement lid, which broke in the exact same way as the first one (but worse) and leaked. I've requested a refund, with no response. Poorly made product, and terrible customer service.”

Posted 1 year ago

Hiya, We are so sorry to hear this. We had helped and posted a new cap out to you. it was very unfortunate that royal mail were on strikes at the time, so there were issues there. We would also like to add there is no known issue with the kitten caps. We have replied and look forward to your response. Many thanks

Posted 1 year ago

“Awful customer service. Leaky products”

Posted 1 year ago

We are so sorry to hear this. I know you had been in touch with customer service and we had sorted out your issue. If you have further queries please don't hesitate to get in touch so we can help with your issues. Many thanks

Posted 1 year ago

“Returned an item and didn't hear anything back from the company. Tried emailing, tweeting and private messaging on Instagram, they kept saying they will get back to me the same day with an update. It's been 3 weeks since I sent the item and I am still waiting. What a scam.”

Posted 1 year ago

Hi Bhavini, thanks for your message. I have emailed and privately replied to try and get the situation sorted. We would hate to think we have ignored you, but only have the message from you on Instagram. Please reply to my email so we can get it sorted you quickly. Many thanks in advance and look forward to hearing from you soon. All the best

Posted 1 year ago

“Very disappointed with this company's products and their customer service response. The 'Life' bottle caps broke with normal use after only 3 months; the plastic thread inside the bottle simply sheared off. What was more disappointing was that even though the company advertises a 12 month guarantee on their website, they refused to provide a free replacement. Will no longer be buying any of their products.”

Posted 1 year ago

Hi there, Sorry to read this feedback, and you feel this way. We tried to resolve this issue directly with you. We had offered free shipping if you would like to replace the cap, and that offer still stands. Many thanks

Posted 1 year ago

“product isnt very good”

Posted 1 year ago

Hi, so sorry to hear you aren't happy with your product. We always encourage customers to get in touch if there is an issue. Please get in touch to our admin@onegreenbottle.com and we can try and help. Many thanks

Posted 1 year ago

“I bought a straw and it did not fit my bottle. Itms frustrating as it is unclear in the website what is the right size of straw for any bottle.”

Posted 1 year ago

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One Green Bottle is rated 4.9 based on 3,213 reviews