One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina 15 Shoreham Port Southwick Sussex BN42 4BW, Southwick
Rating: 4.87

4.9 Rating 3,214 Reviews

98 %

of reviewers recommend One Green Bottle

4.9

Based on 3,214 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 27th March 2024

173

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product looks very nice (beautiful design) but mine has a problem in the latching. I am waiting for the answer from the store.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your feedback. We are delighted to hear you love the bottles design. We are so sorry to hear this, the cap issue does not sound right. If there is an issue with the item after purchase, we have a 12-month warranty in place for manufacturing issues but not accidental damage. We checked any correspondence and cannot find any contact from yourself. Please contact us to sort the problem out: admin@onegreenbottle.com and we will respond very quickly. Many thanks

Posted 2 weeks ago

“Was pricey for a bottle and straw. After 3rd use straw doesn’t work. Disappointed. Not very good quality”

Helpful Report

Posted 1 month ago

Hi there, sorry to hear this, the cap issue doesn not sound right. If there is an issue with the item after purchase, we have a 12 month warranty if it has stopped working for no reason. Please get in touch with us to sort the problem out: admin@onegreenbottle.com Many thanks

Posted 1 month ago

“The website is an absolute disaster. It’s impossible to work out which lids or straws go with which bottles, there’s no clarity in the UX and the copy is misleading.”

Helpful Report

Posted 2 months ago

Hi there, so sorry to hear you are having difficulty with our website. We do specify in the text on the category, and in the description of the product which caps fit what bottles. We also have all the information on the infographics on the images of the products and the caps. Any spare caps purchased come with a spare straw. All our straws fit all the caps, the only exception is the quench which requires their own straws, as they are more narrow. We also have our chat facility to help with any issues you may have. We hope this helps, Many thanks

Posted 2 months ago

“Have been a fan for years, and the steel bottles were an absolute godsend for my kid as they were so tough and would last for ages. However, one got lost and I ordered a replacement. This dented really quickly and after 3 broken caps (they just shear off now on the first drop and half gets stuck inside the bottle) I'm moving away from this brand. I guess the classic "got bigger quickly and sacrificed quality" has happened.”

Helpful Report

Posted 6 months ago

Hi there, thanks for your review. We are really disappointed to read this. It sounds as though you have been unlucky with your latest purchase. We certainly haven't changed our ethics or the products we use. We use the highest 304 grade stainless steel. It would be great to know more about what happened and how they broke? Please get in touch so we can try to resolve your issue. As I'm sure you are aware of warranty covers manufacturing issues but not accidental damage. If you feel they are manufacturing please let us know. I look forward to hearing from you soon, to try and help. Many thanks

Posted 6 months ago

“The bottles are great we have had them for ages BUT the carabiniere hook is rubbish and keeps breaking . Such a shame.”

Helpful Report

Posted 7 months ago

Hi there, so sorry to hear this. Did you get in touch with us when it broke? If not please do. Send us photos and the order info to admin@onegreenbottle.com Look forward to hearing from you soon, thanks

Posted 7 months ago

“I like the bottles and it arrived very quickly. However customer service is unacceptably bad. My Sloop arrived broken, first spoke to Allie via chat, useless, he couldn’t have been any less helpful. I then emailed, it’s been a few days now and no reply. This was the second Sloop which arrived broken, would not recommend them. The packaging of the products is also not secure, I ordered replacement straws, their box came apart and they were all over the delivery bag.”

Helpful Report

Posted 9 months ago

Hi there, We are very sorry to see this. On checking back we re sent you a sloop as soon as you got in touch via live chat. Many apologies if an email was missed. I have tried to search and cannot find a follow up email from you. Please do get in touch with any further issues, use the live chat function to get a more immediate response in case any emails have gone into spam. Many thanks

Posted 9 months ago

“I love you bottles but I can’t find what I need and Ordering took ages, the website is not user friendly. I got charged 2 different prices for the same bottle (500ml tough bottle) When I login to order the shipping costs default to £37 even though I’m shipping to the Uk so I ended up ordering as a guest. I contacted customer service who couldn’t resolve the issue. You don’t seem to have much of a selection of 500ml bottles with jelly bottoms- essential for the kids as they dented the curvy bottles I got them previously. The jelly bottoms you do sell don’t match any bottles. I now need to pay to return my order because the jelly bottoms I bought look awful on the tough bottles (silver) that I bought. I don’t want to go with another brand but please fix your website and improve your bottles with a soft bottle for kids 500ml.”

Helpful Report

Posted 9 months ago

Thanks Christine, I'm glad we got to sort the web issue out. Thanks for bringing it to our attention.

Posted 9 months ago

“I thought that all the tops were interchangeable, when the top I ordered arrived, it didn't fit either of my green bottles. So it's still in its box and unusable.”

Helpful Report

Posted 10 months ago

Hi there, Sorry to hear this, we do specify which cap fits which bottles on the website. They are in categories and which caps are interchangeable with which design. No problem if you ordered the wrong item we do offer refunds on products returned within 30 days in original packaging in an unused state. Please get in touch to admin@onegreenbottle.comfor the address and process to return items. many thanks

Posted 10 months ago

“Still stuck in the UK after more than a week, slow shipping for a hefty additional shipping price”

Helpful Report

Posted 1 year ago

Hiya, we are very sorry for royal mail taking so long. We will see if we can help it along. We will also investigate other shipping options abroad. Apologies again and thanks for buying with us.

Posted 1 year ago

“Wrong item arrived”

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Posted 1 year ago

“I ordered a patterned thermal bottle, arrived really quickly, but the pattern on the bottle was stretched and distorted on the sides. If this has been explained on the website I probably wouldn’t have ordered that design. I emailed One Green Bottle, no understanding of my disappointment, just a ‘that’s how it is’ kind of answer. Won’t be buying again, won’t be recommending the product or customer service.”

Helpful Report

Posted 1 year ago

Hi Ashley, Thanks for your review. Sorry to hear this, and if you felt our reply was unsatisfactory. As per our T&C's you can of course return items for a refund if you are not happy with them, as long as they are in an unused state and in original packaging. I hope this helps? Many thanks

Posted 1 year ago

“Website is so cool it’s almost impossible to navigate. Nothing so dull as logic. Couldn’t have purchased without help from someone who already had. (Also you can’t spell recommend.)”

Helpful Report

Posted 1 year ago

Thanks for your review. Sorry to hear you had difficulty. Can you advise where we state "recommend" so we can correct it. Many thanks

Posted 1 year ago

“Package and delivery fine. But the “fits all classic bottles” cap that I bought does not fit our classic bottle. Useless to us.”

Helpful Report

Posted 1 year ago

One Green Bottle is rated 4.9 based on 3,214 reviews