The bottle was advertised as tough for children however the lid broke after 1 day of use!! They were unapologetic and refused to refund or even send me a new lid. Instead, they offered free postage and a generic email about how their products are tested - which frankly was not good enough. I only bought it because they said it was tough for kids! They didn't even ask what part of the lid has broken, if they really cared and wanted to improve their products they would have sought out this information. The icing on the cake is that you can't even buy the same replacement parts!? And the straws on the site have to be cut to size!