One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina, 15Shoreham Port, Brighton and hove, East Sussex
Rating: 4.84

4.8 Rating 3,835 Reviews

97 %

of reviewers recommend One Green Bottle

4.8

Based on 3,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 10th August 2026

180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed with my bottle as it doesn't keep my water cold for more than an hour or so. The price point is similar across the market and I've had a better bottle in the past from Amazon. I bought the bottle because I loved the unique design.”

Helpful Report

HI Lauren, Thanks for your review. On double checking which bottle you ordered, you have purchased a single skin curvy bottle, and therefore not insulated, so will not keep the contents cool. We specify in the descriptions and on the page headers which are insulated and non insulated. Our evolutions, epic and pop bottle range are insulated. I hope this helps. Thanks

“I made order before 10 day and until now I did not receive the shipment number or how I can trace my order or how long time it will take to receive it.”

Helpful Report

Hi there, we are sorry to hear this. You should have got an email, but sometimes they go into spam. I have now sent this to you. Abroad post can take a little while I'm afraid. Thanks

“The bottle was advertised as tough for children however the lid broke after 1 day of use!! They were unapologetic and refused to refund or even send me a new lid. Instead, they offered free postage and a generic email about how their products are tested - which frankly was not good enough. I only bought it because they said it was tough for kids! They didn't even ask what part of the lid has broken, if they really cared and wanted to improve their products they would have sought out this information. The icing on the cake is that you can't even buy the same replacement parts!? And the straws on the site have to be cut to size!”

Helpful Report

Hi there, we are ever so sorry you feel this way. we like to inform our customers about what are caps are made from and how they are recyclable. Our warranty doesn't cover accidental damage such as falls. We have a large variation of replacement straws and caps on the website. Many thanks

“Excellent products. Bought a 800ml bottle with straw cap for my daughter to take away on a school trip. She is delighted with it and now takes it to school daily. Fantastic that you can buy a replacement cap too as someone knocked the bottle off the desk in school and cap broke but a replacement arrived the next day after ordering. We bought the colour milk but I think more variety of colour choices in the 800ml size would be good as I preferred the colour choices in the smaller sizes. Quality product. Most important: leakproof. Am tempted to buy myself one!”

Helpful Report

Thanks so much for your great review. Not sure if there is a mistake as 1 star, but great review for our products, thank you so much! We do plan to bring our more colours soon in the 800ml sizes. Thanks again!

“I learned today that the item I bought as a gift for someone is faulty, seemingly something with the cap. I assume you read these so I would like to know how I can complain/be provided a replacement? Thanks”

Helpful Report

Hi Sam, Sorry to hear this. You can contact us directly with the order ref, issue and images if possible to admin@onegreenbottle.com We can then help you from there. Thanks

“Was purchased a bottle with a sports cap as a gift for Christmas. It rolled off a low bench and the cap sheared off and the customer service response has been more than disappointing saying it's not their problem / they don't cover accidental damage. As per someone else's review, this is clearly a product defect for them but they won't replace the broken cap, just offered free shipping on a new cap. I've bought other eco friendly bottles and none are as brittle and sensitive as this. It's labelled as a sports cap, but doesn't seem to be able to withstand a light impact. Avoid the brand if you want either a water bottle that doesn't need handling like it's made of glass, or customer service that is at all responsive to the issue / accepts that its product isn't perfect.”

Helpful Report

Hi there, We are very sorry your not happy. As we have explained I'm afraid we cannot cover accidental damage as we don't know what the bottles go through on a day to day basis. We test all of the products and they can withstand knocks and bumps. The nature of the material is that they are BPA/BPS free, so they do not leach harmful microplastics/toxins, they can also be recycled very easily so much better for ourselves and the planet. We have offered free shipping as a gesture of goodwill on a new cap. Many thanks

“Purchased a bottle for my 3 year old. The lid broke within a couple of weeks and started to leak. They sent a replacement bottle, which never arrived. Had to chase a few times. They finally sent me a replacement lid, which broke in the exact same way as the first one (but worse) and leaked. I've requested a refund, with no response. Poorly made product, and terrible customer service.”

Helpful Report

Hiya, We are so sorry to hear this. We had helped and posted a new cap out to you. it was very unfortunate that royal mail were on strikes at the time, so there were issues there. We would also like to add there is no known issue with the kitten caps. We have replied and look forward to your response. Many thanks

“Awful customer service. Leaky products”

Helpful Report

We are so sorry to hear this. I know you had been in touch with customer service and we had sorted out your issue. If you have further queries please don't hesitate to get in touch so we can help with your issues. Many thanks

“Returned an item and didn't hear anything back from the company. Tried emailing, tweeting and private messaging on Instagram, they kept saying they will get back to me the same day with an update. It's been 3 weeks since I sent the item and I am still waiting. What a scam.”

Helpful Report

Hi Bhavini, thanks for your message. I have emailed and privately replied to try and get the situation sorted. We would hate to think we have ignored you, but only have the message from you on Instagram. Please reply to my email so we can get it sorted you quickly. Many thanks in advance and look forward to hearing from you soon. All the best

“Very disappointed with this company's products and their customer service response. The 'Life' bottle caps broke with normal use after only 3 months; the plastic thread inside the bottle simply sheared off. What was more disappointing was that even though the company advertises a 12 month guarantee on their website, they refused to provide a free replacement. Will no longer be buying any of their products.”

Helpful Report

Hi there, Sorry to read this feedback, and you feel this way. We tried to resolve this issue directly with you. We had offered free shipping if you would like to replace the cap, and that offer still stands. Many thanks

“product isnt very good”

Helpful Report

Hi, so sorry to hear you aren't happy with your product. We always encourage customers to get in touch if there is an issue. Please get in touch to our admin@onegreenbottle.com and we can try and help. Many thanks

“I bought a straw and it did not fit my bottle. Itms frustrating as it is unclear in the website what is the right size of straw for any bottle.”

Helpful Report

“Broke about 2 months later”

Helpful Report

Hi there, we are so sorry to hear your bottle broke. We do have a manufacturer's guarantee for 12 months if it was due to a manufacturing issue? We also ask customers to get in touch with any issues on products so we can look to resolve them asap. ideally include a photo and what happened. Many thanks and we hope you get in touch with us directly.

“Sent it straight back no insulating properties literally has no use to me”

Helpful Report

So sorry to hear you are not happy with your product. I see you ordered a tough canteen which does not insulate I'm afraid, they are single-skinned. We ensure its stated on the product description and make it as clear as possible. We are happy to refund if the product is returned unused and in its original packaging. Many thanks

“I did not give one green bottle permission to share my personal details with you, extremely annoyed by this.”

Helpful Report

“Not even received the bottles, how embarrassing. Maybe try to respond to my emails before try to boost sales with good reviews.”

Helpful Report

“Ordered one week ago... still hasn’t arrived”

Helpful Report

Hi Kyle, Many apologies for the delay. I see your package did arrive to you, although a bit late. With the pandemic royal mail have been having some issues, which means on the odd occasion a parcel is slightly delayed.

One Green Bottle is rated 4.8 based on 3,835 reviews