One Green Bottle Reviews

4.9 Rating 3,670 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,670 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 7th May 2025

183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love One Green Bottle, however, I am forever having to buy new bottle tops as they break easily. I currently have 5 bottles that my children use for school and I find them ideal, particularly in the summer as it keeps their drinks cold throughout the school day. However, I may have to look for an alternative moving forward because the added expense of repkacing the lid/caps means they are no longer cost-effective for me, which is a shame.”

Helpful Report

Posted 1 year ago

HI Emma, Sorry to hear this. We are always looking to improve and have some new cap designs in the pipeline. If any have broken you feel are not down to accidental damage please get in touch so we can look at the case and see if we can help. In order to sell caps which do not leach micro plastics, the polypropylene is a more brittle material to to the nasty harder plastics. Thanks

Posted 1 year ago

“I'd be very grateful if you remove my email from your database. Whoever created this order used the wrong email address and I'm receiving a lot of correspondence relating to this purchase. I live in Australia and the address of the order was someone in the UK. Please remove this email. Thanks”

Helpful Report

Posted 1 year ago

Many apologies, we will get you removed. Sorry about that. Thanks

Posted 1 year ago

“Ordered a replacement lid. Love the bottles but five pounds postage for a lid is ridiculous.”

Helpful Report

Posted 1 year ago

Hi there, sorry to hear this. Due to them being bulky items they cost more to send. We are looking at other options in the new year to save slightly on shipping. Many thanks

Posted 1 year ago

“Unfortunately I had to return my order as the colour is very different from the photo on the website. I also had to pay the return cost to send it back.”

Helpful Report

Posted 1 year ago

Hi Helen Thanks for your review. Sorry to hear you didn't like the colour of your bottle. We haven't had this query with this bottle before. On various screens colour can look slightly different from mobile to desktop etc and contrast settings. We are happy to refund items which are in a new/unused state. Many thanks

Posted 1 year ago

“I was really happy when I first received my new water bottle with sports cap only a few months ago. Unfortunately the caps aren’t very good and this is the third cap I’ve had to buy. I carry my water bottle everywhere and every time the bottle has fallen the lid cracks and breaks, which doesn’t make it a sustainable product for me. When replacing the cap I also can’t get a matching colour. I’ll be shopping elsewhere in future.”

Helpful Report

Posted 1 year ago

So sorry to hear about the issues with the broken cap. Our caps are made from BPS/BPA and phthalate-free polypropylene. We use this material as it’s the most readily recyclable plastic material, one of the only plastics that can be recycled many times and is universally collected for its commodity value. We are now making our caps from ocean-sourced polypropylene. This circular economy adds future value to discarded polypropylene and means it is less likely to be dumped and more likely to be recycled and also less likely to degrade and cause microplastic problems. Polypropylene doesn’t leach any toxins into your drinks and is also very durable if looked after but it is slightly more brittle than softer plastics – it is the plasticisers that contain the harmful chemicals in plastics. The softer plastics are also less likely to be recycled and have a shorter span of recycling opportunities. Our warranty covers manufacturing issues, but not accidental damage, such as falls. If you are concerned that your bottle is likely to be dropped, we recommend harder-wearing caps like our knob cap or all steel cap. Here is a link: https://www.onegreenbottle.com/product-category/classic-bottle-caps/ Regarding the matching colour. We do stock the majority of colours, but may have run out. We do get more stock in, so please get in touch and we an advise when more stock is coming in. Many thanks

Posted 1 year ago

“I really want to love these bottles but everyone in the family including adults have issues with the lids. A small tumble and the lids are gone. Not dishwasher safe either even on top rack, caused the lid to go from leakproof to leaking.”

Helpful Report

Posted 1 year ago

HI there, We have thoroughly tested these to check what they can and cannot go through. They are dishwasher safe on the top drawer, but it should only be a cool wash and depend what detergent you are using. I hope this helps? Thanks

Posted 1 year ago

“I absolutely love my bottle it keeps the water so nice and cold for hours but unfortunately the plastic lids are so prone to cracking with small knocks. I’ve gone through 3 replacement lids now and they are just not durable enough - is there a mon-plastic or stronger alternative?!”

Helpful Report

Posted 1 year ago

Hi Vanessa sorry to hear this. Our caps are made from bpa/bps free polypropylene. It hasnt got any of the nasty hormone mimicking chemicals that softer plastics have and it the only safe option for plastics. We are working on developing our caps to include bumpers so if they are dropped when full onto hard surfaces they are less likely to break. Please contact us by email admin@onegreenbottle.com with details of the damaged caps so we can add these to our corrective action/quality reports and look at possible replacements or alternatives

Posted 1 year ago

“Unfortunately I had to return the bottle top I irdered as it was too large for my bottle. I was given a full refund, however.”

Helpful Report

Posted 1 year ago

“Looks good Leaks though :-\ Ordered the weekend arrived on Wednesday”

Helpful Report

Posted 2 years ago

Hi there, thanks for your review but sorry to hear of your leak, they should not leak. Please get in touch with the issue to admin@onegreenbottle.com. Thanks

Posted 2 years ago

“Order received promptly and very well packaged. I also like the company's philosophy. I was a little disappointed with the products, however, as the sports bottle had a funny smell that lingered for a while even after cleaning and rinsing thoroughly several times. Also, it stated that the bottles stay cold which it didn't really. I have not tried it with hot drinks yet. Overall rather disappointed, glad I didn't pay full price.”

Helpful Report

Posted 2 years ago

Hello. Sorry to hear of these issues. Could you please confirm your order details or name so that we can check which product you ordered and investigate. Stainless steel is very inert and doesn't absorb odours so the bottle must have had residues from drinks or rinse water. These are easy to resolve and we can send you a link to show most effective ways to clean stainless steel and remove odours.

Posted 2 years ago

“Make sure to buy a better lid for your bottle. My plastic lid broke within 6 months so I had to fork out 10 pound including delivery just for a new reinforced metal one.”

Helpful Report

Posted 2 years ago

Hi there, I'm afraid we do not cover accidental damage. We try to ensure additional costs are not passed onto our customers. Our caps are BPS/BPA free so can be a little more brittle than harsh chemical leaching plastics. Plus ours are recyclable. Thanks

Posted 2 years ago

“In general ok”

Helpful Report

Posted 2 years ago

“Very good bottle. But HORRIBLE lid. I’ve have to replace the lid twice. Breaks very easily. Makes the bottle leak. Very annoying”

Helpful Report

Posted 2 years ago

Hi the, Sorry to hear of the issues with broken cap. Our caps are made from BPS/BPA and phthalate free polypropylene. We use this material as it’s the most readily recyclable plastic material, one of the only plastics that can be recycled many times and is universally collected for its commodity value. We are now making our caps from Ocean Sourced polypropylene. This circular economy adds future value to discarded polypropylene and means it is less likely to be dumped and more likely to be recycled also less likely to degrade and cause microplastic problems. Polypropylene doesn’t leach any toxins into your drinks and is also very durable if looked after but it is slightly more brittle than softer plastics – it is the plasticisers that contain the harmful chemicals in plastics. The softer plastics are also less likely to be recycled and have a shorter span of recycling opportunity. Our warranty covers manufacturing issues, but not accidental damage, such as falls. We do other lids which such as all steel for our most robust lid. Thanks

Posted 2 years ago

“Bottle top was expensive at half the cost of the actual bottle.”

Helpful Report

Posted 2 years ago

“A great bottle but started to leak 2 months after purchase. They sent a replacement lid to fix this however sent the wrong Color. Awaiting the correct delivery and hopefully it will last longer than the previous one.”

Helpful Report

Posted 2 years ago

Hi there, we are ever so sorry to hear this. Please ensure you contact our customer service team and we can update you with tracking information on the new cap. We look forward to hearing from you.

Posted 2 years ago

“Postage and replacement parts are expensive”

Helpful Report

Posted 2 years ago

Hi there, sorry to hear this. We try to keep it as low as we can, but as the products (caps/bottles) are bulky they have to be a certain price to send with royal mail. Thanks

Posted 2 years ago

“I love the bottles but this is now the 3rd plastic cap I've had to buy in 12 months. It gets quite expensive, particularly when you add postage. Is there a way to switch to metal caps - or smaller plastic caps that are less likely to sheer if the bottle gets dropped?”

Helpful Report

Posted 2 years ago

Hi Katie, thanks for your review. Sorry to see this. Can you confirm if its happened from a fall? Due to the nature of the plastic being BPS/BPA free they can be more brittle if dropped than toxic plastics. We have various cap options on our website if you prefer to go for a more study cap if the bottle is likely to suffer drops. Any of our classic caps will fit your bottle. If you want to get in touch with us, please do to our admin email address, thanks so much.

Posted 2 years ago

“Much bigger than I thought and much heavier than I thought unfortunately, might be a bottle I keep at my desk as opposed to carry round with me but still excited to use it”

Helpful Report

Posted 2 years ago

Hi there, thanks for your review and sorry to hear you found the bottle too big. We do state the sizes on the pictures next to the bottles. We also offer a refund option- please refer to our T&Cs. Many thanks

Posted 2 years ago

“I paid extra postage a for courier when I received my email receipt it had changed to post office 48 hr I messaged them over the holiday and they emailed me back saying the shop was closed until the 3rd of January with no offer to refund my postage. I have shopped with than many times before I probably won't be doing so again not very good customer service”

Helpful Report

Posted 2 years ago

Hi Jill, thanks for your review and many apologies for the delay with royal mail. I'm afraid due to the strike action parcels were delayed and we couldn't do anything about it. We offer 1 postage option which is stated as 24-48hr tracked. We email tracking through royal mail. We cannot guarantee as per in our T&Cs that it will be with you in 24hr, but try our best. Many thanks

Posted 2 years ago

“They're great and I'm so happy about its sustainability credentials. However, within the space of 3 months I've had to buy 2 new caps because hairline cracks developed after a fall and it started to leak. The cap is too fragile and it can only be bought from one store. Each time I have to pay £5 postage for £6 cap.”

Helpful Report

Posted 2 years ago

Hi Marie-Louise, Thanks for your purchase and review. Sorry to hear about your cap, but our warranty doesn't cover accidental damage. They are BPS/BPA free caps, so the polypropylene can be a little more fragile than hard toxic caps. Plus our can be recycled. We do offer a range of more hard wearing caps if they are prone to falls, or knocks. Please see our classic cap section. Many thanks

Posted 2 years ago

One Green Bottle is rated 4.9 based on 3,670 reviews