One Green Bottle Reviews

4.8 Rating 3,834 Reviews

97 %

of reviewers recommend One Green Bottle

4.8

Based on 3,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 10th August 2026

180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a repeat buyer because it's hard to find small metal bottles for kids to use and they tick that box. But they're really not perfect. After 2 years, half of the paint has come off one of the two bottles that we own, leaving it look such a mess that I've had to buy my son a new one. I'd have hoped for more from such an expensive purchase. Maybe it's not dishwasher proof? But who has time to hand wash kids water bottles every day?! Also, the nobbles on the flip straws on all three lids we've owned have broken off not long after purchase. I've just had to accept this is what happens.”

Helpful Report

Thank you for your feedback and being a loyal customer, we truly appreciate it. We are sorry to hear of the issues with the powder coating degrading, we recommend handwashing in case this happens. Our nude stainless steel bottles are great if you prefer using a dishwasher. Our scrubber brushes are also highly recommended as they make handwashing quick and easy! If you have any more questions or need further assistance, please don't hesitate to contact us 😊

“The replacement lid I purchased was overpriced, easily damaged and the packaging excessive for a company with green aspirations – or is it mostly marketing?”

Helpful Report

Thanks for your review, and I'm sorry to hear you feel this way. As a B Corp eco-conscious company, we wouldn’t use packaging that cannot be recycled. Therefore, we hope that our card packaging protects products and does go into recycling. We are pleased we can provide spare caps, so people do not have to buy a whole new bottle. The cost associated with products is not only the design, production, and packaging but shipping cost too. The caps are bulky and the cost for us to ship them is nearly half of the cost of what you see as the product's cost. We try our best to not pass on all the cost of postage to our customers and try to stay competitively priced. If there is an issue with the item after purchase, we have a 12-month warranty. We have many ways to get in touch with us via email Admin@onegreenbottle.com or our chatbot. I hope this helps. Many thanks

“Having waited a while to buy my One Green Bottle I am only moderately satisfied! Reason being that what I need is a carry strap but if I do (if I can find a matching colour) I will have to pay extra. Fairly essential as the bottle is rather too wide to hold!”

Helpful Report

Hi there, thank you for your feedback, we offer bundle deals on our bottles that sell 50% off sloop bottle carriers and other useful accessories like a brush scrubber, we also sell bottles with an integrated handle like our epic bottle collection. Here is a link: https://www.onegreenbottle.com/product-category/big-insulated-steel-bottles/ 😊

“My order arrived quickly and I was pleased with the recyclable packaging. The products seem good quality. I did feel slightly let down as I purchased an all steel tough canteen, and despite double checking the description (which said that bottles are supplied with new classic sports cap as standard) mine arrived with a screw cap. If I had known this before I would have purchased an additional cap at the same time and received a discount on a bundle deal, as it is now have to purchase one at full price, pay postage and hope that it arrives before this weekend. I also wish the vegan leather bottle carrier was not one size fits all, as my 1200ml canteen only just squeezes into it and it's a tight fit to get my phone into the pouch.”

Helpful Report

“I bought a 70cm jelly base for my 70 cm bottle, but unfortunately it didn't fit- it is hard to tell what fits what bottle. The form to report it as faulty (I had a photo of it with space around the base) didn't work, so in the end I returned it at my own cost & hope to receive reimbursement for the item at least. Live chat didn't help & received an email 2 days later, by which time I had posted it. My bottle is quite old, but in honour of sustainability I keep replacing its top. Once the bottle is no longer usable I will probably replace with another brand.”

Helpful Report

Hi there, we are sorry to hear this. Our customer service rep was in communication with yourself, and advised you can return the item, as we don't state in the description of the product that it would fit your bottle. In the description we specify which bottle's they fit. As soon as we get the product back we will refund you for the item, as long as the item is unused and in original packaging. Many thanks and apologies for any confusion.

“Handy that you're able to order replacement parts, as my son's lid/plastic spout had cracked after falling on the floor. Great product. Have purchased a second bottle for other son. Took over one month to arrive with two emails to chase up order. Would be handy if this lead time was stated when purchasing.”

Helpful Report

Hi there, sorry for the issue. I'm not quite sure why this order took so long to get to you. I can assure you orders are processed within 24hrs Monday to Friday, and shipped 24-48hrs with royal mail. Apologies again for the issue and as I say this instance is very rare indeed. Many thanks

“Love bottles but the caps are terrible. My children have dropped their bottles and the lid cracked 4 times now. Not child friendly at all. I can’t bring myself to buy anymore.”

Helpful Report

Hi there, so sorry to hear this. We use polypropylene to make the caps as these are the most readily recyclable, also no nasty leaching chemicals. Due to this fact they can be more brittle if knocked and dropped many times. We do have other spare steel caps and knob caps which are more hard wearing if they are prone to falls. I hope this helps? Many thanks

“Really hard to see the true colour of the bottles and sloop handles on the website so ended up ordering one that was totally the wrong colour. No free returns either so will have to pay to send it back as well as pay for shipping. Bottles themselves are nice but quite expensive”

Helpful Report

Thanks for your review, and sorry to hear you feel this way. We very rarely hear of issues with the colours on the website. We try to ensure the colours are true to real life in the imagery. It can be difficult when viewing on various contrast screens and from a pc, to a phone to an iPad for example. Screen contrasts can make a difference. Sorry to hear you have not been happy with the colours you chose. Thanks

“I do love the bottles, they are great. Have one for me and one for my daughter. It's also great to be able to buy extra lids BUT, I find they break very easily and often, a small drop and the lid cracks and then it leaks. I have bought numerous new tops for both mine and my daughters.”

Helpful Report

Hi Rachel, Thanks for your review and glad to hear you love the bottles. Regarding the caps we use polypropylene which can be more brittle, and if frequently dropped can break as this material doesn't have the leachy toxins in like other plastics. It is also more readily recyclable which is more eco friendly. We do have metal caps and knob caps which are more hardy for knocks and falls. I hope this helps? Thanks

“I love One Green Bottle, however, I am forever having to buy new bottle tops as they break easily. I currently have 5 bottles that my children use for school and I find them ideal, particularly in the summer as it keeps their drinks cold throughout the school day. However, I may have to look for an alternative moving forward because the added expense of repkacing the lid/caps means they are no longer cost-effective for me, which is a shame.”

Helpful Report

HI Emma, Sorry to hear this. We are always looking to improve and have some new cap designs in the pipeline. If any have broken you feel are not down to accidental damage please get in touch so we can look at the case and see if we can help. In order to sell caps which do not leach micro plastics, the polypropylene is a more brittle material to to the nasty harder plastics. Thanks

“I'd be very grateful if you remove my email from your database. Whoever created this order used the wrong email address and I'm receiving a lot of correspondence relating to this purchase. I live in Australia and the address of the order was someone in the UK. Please remove this email. Thanks”

Helpful Report

Many apologies, we will get you removed. Sorry about that. Thanks

“Ordered a replacement lid. Love the bottles but five pounds postage for a lid is ridiculous.”

Helpful Report

Hi there, sorry to hear this. Due to them being bulky items they cost more to send. We are looking at other options in the new year to save slightly on shipping. Many thanks

“Unfortunately I had to return my order as the colour is very different from the photo on the website. I also had to pay the return cost to send it back.”

Helpful Report

Hi Helen Thanks for your review. Sorry to hear you didn't like the colour of your bottle. We haven't had this query with this bottle before. On various screens colour can look slightly different from mobile to desktop etc and contrast settings. We are happy to refund items which are in a new/unused state. Many thanks

“I was really happy when I first received my new water bottle with sports cap only a few months ago. Unfortunately the caps aren’t very good and this is the third cap I’ve had to buy. I carry my water bottle everywhere and every time the bottle has fallen the lid cracks and breaks, which doesn’t make it a sustainable product for me. When replacing the cap I also can’t get a matching colour. I’ll be shopping elsewhere in future.”

Helpful Report

So sorry to hear about the issues with the broken cap. Our caps are made from BPS/BPA and phthalate-free polypropylene. We use this material as it’s the most readily recyclable plastic material, one of the only plastics that can be recycled many times and is universally collected for its commodity value. We are now making our caps from ocean-sourced polypropylene. This circular economy adds future value to discarded polypropylene and means it is less likely to be dumped and more likely to be recycled and also less likely to degrade and cause microplastic problems. Polypropylene doesn’t leach any toxins into your drinks and is also very durable if looked after but it is slightly more brittle than softer plastics – it is the plasticisers that contain the harmful chemicals in plastics. The softer plastics are also less likely to be recycled and have a shorter span of recycling opportunities. Our warranty covers manufacturing issues, but not accidental damage, such as falls. If you are concerned that your bottle is likely to be dropped, we recommend harder-wearing caps like our knob cap or all steel cap. Here is a link: https://www.onegreenbottle.com/product-category/classic-bottle-caps/ Regarding the matching colour. We do stock the majority of colours, but may have run out. We do get more stock in, so please get in touch and we an advise when more stock is coming in. Many thanks

“I really want to love these bottles but everyone in the family including adults have issues with the lids. A small tumble and the lids are gone. Not dishwasher safe either even on top rack, caused the lid to go from leakproof to leaking.”

Helpful Report

HI there, We have thoroughly tested these to check what they can and cannot go through. They are dishwasher safe on the top drawer, but it should only be a cool wash and depend what detergent you are using. I hope this helps? Thanks

“I absolutely love my bottle it keeps the water so nice and cold for hours but unfortunately the plastic lids are so prone to cracking with small knocks. I’ve gone through 3 replacement lids now and they are just not durable enough - is there a mon-plastic or stronger alternative?!”

Helpful Report

Hi Vanessa sorry to hear this. Our caps are made from bpa/bps free polypropylene. It hasnt got any of the nasty hormone mimicking chemicals that softer plastics have and it the only safe option for plastics. We are working on developing our caps to include bumpers so if they are dropped when full onto hard surfaces they are less likely to break. Please contact us by email admin@onegreenbottle.com with details of the damaged caps so we can add these to our corrective action/quality reports and look at possible replacements or alternatives

“Unfortunately I had to return the bottle top I irdered as it was too large for my bottle. I was given a full refund, however.”

Helpful Report

“Looks good Leaks though :-\ Ordered the weekend arrived on Wednesday”

Helpful Report

Hi there, thanks for your review but sorry to hear of your leak, they should not leak. Please get in touch with the issue to admin@onegreenbottle.com. Thanks

“Order received promptly and very well packaged. I also like the company's philosophy. I was a little disappointed with the products, however, as the sports bottle had a funny smell that lingered for a while even after cleaning and rinsing thoroughly several times. Also, it stated that the bottles stay cold which it didn't really. I have not tried it with hot drinks yet. Overall rather disappointed, glad I didn't pay full price.”

Helpful Report

Hello. Sorry to hear of these issues. Could you please confirm your order details or name so that we can check which product you ordered and investigate. Stainless steel is very inert and doesn't absorb odours so the bottle must have had residues from drinks or rinse water. These are easy to resolve and we can send you a link to show most effective ways to clean stainless steel and remove odours.

“Make sure to buy a better lid for your bottle. My plastic lid broke within 6 months so I had to fork out 10 pound including delivery just for a new reinforced metal one.”

Helpful Report

Hi there, I'm afraid we do not cover accidental damage. We try to ensure additional costs are not passed onto our customers. Our caps are BPS/BPA free so can be a little more brittle than harsh chemical leaching plastics. Plus ours are recyclable. Thanks

One Green Bottle is rated 4.8 based on 3,834 reviews