One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina, 15Shoreham Port, Brighton and hove, East Sussex
Rating: 4.85

4.9 Rating 3,708 Reviews

97 %

of reviewers recommend One Green Bottle

4.9

Based on 3,708 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 7th May 2025

183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid extra postage a for courier when I received my email receipt it had changed to post office 48 hr I messaged them over the holiday and they emailed me back saying the shop was closed until the 3rd of January with no offer to refund my postage. I have shopped with than many times before I probably won't be doing so again not very good customer service”

Helpful Report

Posted 2 years ago

Hi Jill, thanks for your review and many apologies for the delay with royal mail. I'm afraid due to the strike action parcels were delayed and we couldn't do anything about it. We offer 1 postage option which is stated as 24-48hr tracked. We email tracking through royal mail. We cannot guarantee as per in our T&Cs that it will be with you in 24hr, but try our best. Many thanks

Posted 2 years ago

“They're great and I'm so happy about its sustainability credentials. However, within the space of 3 months I've had to buy 2 new caps because hairline cracks developed after a fall and it started to leak. The cap is too fragile and it can only be bought from one store. Each time I have to pay £5 postage for £6 cap.”

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Posted 2 years ago

Hi Marie-Louise, Thanks for your purchase and review. Sorry to hear about your cap, but our warranty doesn't cover accidental damage. They are BPS/BPA free caps, so the polypropylene can be a little more fragile than hard toxic caps. Plus our can be recycled. We do offer a range of more hard wearing caps if they are prone to falls, or knocks. Please see our classic cap section. Many thanks

Posted 2 years ago

“Website (using it via a smart phone if that makes any difference!) was terrible! Also shame there weren’t more colour choices in the epic bottle. Fab product tho and speedy delivery.”

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Posted 2 years ago

“Nice present from my daughter”

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Posted 2 years ago

“Nice present from my daughter”

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Posted 2 years ago

“The products are great, tho I bough an ajoining lid which turned out to be the wrong size. I dont think you could find measurements of it to check?”

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Posted 2 years ago

“Their products are brilliant but their method of delivery is abysmal. Using Royal Mail really let's their company down. They need to explore more reliable delivery companies or open up customer collection from their depot.”

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Posted 2 years ago

Hi Patricia, sorry Royal mail have caused an issue. I'm glad we have sorted it out now. Thanks

Posted 2 years ago

“Came across this page on an internet search”

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Posted 2 years ago

“Great items usually but this time one of the thermos flasks I bought has 2 dents on the lid . I would like to return the item but I did not receive a receipt from the company on my email so I have no order number or any information to make the return.I telephoned the company to request a receipt but nothing has come through . This is the first time that I have received damaged goods from them and it’s the first time that I have had reason to telephone them. This is one of my favourite companies -I like everything that they represent and they have winning products but I am disappointed with the service this time round.”

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Posted 3 years ago

Hi there, so sorry to hear this. I have double-checked and we cannot find any emails from you regarding this issue. We would of course replace an item that has been received damaged. I will drop you an email so we can get the issue resolved. Many thanks.

Posted 3 years ago

“Great, sustainable packaging.”

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Posted 3 years ago

“I emailed about an order and got no response.”

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Posted 3 years ago

Hi there, we are so sorry you got no response. We pride ourselves on getting back to everyone. I have searched and cannot find any email from you. Please send it again to our admin box so we can help. Many thanks

Posted 3 years ago

“Order was delivered in good time and I'm really pleased with my new bottle”

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Posted 3 years ago

“Not too keen on the lid and hanging loop, seems very amateur compared to the bottle.”

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Posted 4 years ago

“I love the bottles but I ordered replacement straws which were only available in a pack of 10 - which at £1 was great value. However I was charged £4 for postage which is very expensive and has put me off ordering again”

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Posted 4 years ago

“We have used and love one green bottle, this time we bought NEW 150ml Toffee stainless steel baby bottle as a gift. The outer box was fine, with minor corner dent, but inner paper packaging which holds the products in place was ripped and the productes were moving around inside, likly to have been caused by the shipping. Sadly it didn't look great as a gift.”

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Posted 4 years ago

“Still I don't receive my order”

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Posted 4 years ago

Sorry to hear this Abdul. It would have been great if you could email us to look into it for you. It looks like a postal issue. We will re send. Thanks

Posted 4 years ago

“Good seal. Good size spout for filling. Good quality product. Product only can hold 1.7L rather than the 2L as advertised.”

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Posted 4 years ago

“I did email, asking about the new design caps. But no response. Purchased anyway, just as well I’m happy with them. Not that impressed with customer service, I have to say. A better response previously though when I had an issue with an old cap.”

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Posted 5 years ago

“I love the fact that it's stainless steel, however I was expecting the straw to be better quality. It's thin and will be very difficult to clean. That's the issue I've been having with other bottles too. A stainless steel straw would be amazing but obvs too expensive”

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Posted 5 years ago

“the quality of the box is good. its ridged and strong but how green bottle can advertise it as a giant lunch box is crazy.. its actually a small lunch box and smaller than my 8 year olds existing box so i am very disappointed as you struggle to get much more than a sandwich in it, i will not be buying another one.”

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Posted 5 years ago

One Green Bottle is rated 4.9 based on 3,708 reviews