One Green Bottle Reviews

Name: One Green Bottle
Address: Lady Bee Marina, 15Shoreham Port, Brighton and hove, East Sussex
Rating: 4.84

4.8 Rating 3,834 Reviews

97 %

of reviewers recommend One Green Bottle

4.8

Based on 3,834 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat

About One Green Bottle:

onegreenbottle began over 14 years ago to provide a sustainable alternative to single use plastic water bottles and to maintain operations with solid eco credentials. Original supplier of stainless steel eco friendly drinks bottles and lunchboxes. Classic wide mouth bottles for easy cleaning, easy filling and in a range of stunning colours and styles. Zero plastic packaging.

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One Green Bottle 5 star review on 10th August 2026

180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In general ok”

Helpful Report

“Very good bottle. But HORRIBLE lid. I’ve have to replace the lid twice. Breaks very easily. Makes the bottle leak. Very annoying”

Helpful Report

Hi the, Sorry to hear of the issues with broken cap. Our caps are made from BPS/BPA and phthalate free polypropylene. We use this material as it’s the most readily recyclable plastic material, one of the only plastics that can be recycled many times and is universally collected for its commodity value. We are now making our caps from Ocean Sourced polypropylene. This circular economy adds future value to discarded polypropylene and means it is less likely to be dumped and more likely to be recycled also less likely to degrade and cause microplastic problems. Polypropylene doesn’t leach any toxins into your drinks and is also very durable if looked after but it is slightly more brittle than softer plastics – it is the plasticisers that contain the harmful chemicals in plastics. The softer plastics are also less likely to be recycled and have a shorter span of recycling opportunity. Our warranty covers manufacturing issues, but not accidental damage, such as falls. We do other lids which such as all steel for our most robust lid. Thanks

“Bottle top was expensive at half the cost of the actual bottle.”

Helpful Report

“A great bottle but started to leak 2 months after purchase. They sent a replacement lid to fix this however sent the wrong Color. Awaiting the correct delivery and hopefully it will last longer than the previous one.”

Helpful Report

Hi there, we are ever so sorry to hear this. Please ensure you contact our customer service team and we can update you with tracking information on the new cap. We look forward to hearing from you.

“Postage and replacement parts are expensive”

Helpful Report

Hi there, sorry to hear this. We try to keep it as low as we can, but as the products (caps/bottles) are bulky they have to be a certain price to send with royal mail. Thanks

“I love the bottles but this is now the 3rd plastic cap I've had to buy in 12 months. It gets quite expensive, particularly when you add postage. Is there a way to switch to metal caps - or smaller plastic caps that are less likely to sheer if the bottle gets dropped?”

Helpful Report

Hi Katie, thanks for your review. Sorry to see this. Can you confirm if its happened from a fall? Due to the nature of the plastic being BPS/BPA free they can be more brittle if dropped than toxic plastics. We have various cap options on our website if you prefer to go for a more study cap if the bottle is likely to suffer drops. Any of our classic caps will fit your bottle. If you want to get in touch with us, please do to our admin email address, thanks so much.

“Much bigger than I thought and much heavier than I thought unfortunately, might be a bottle I keep at my desk as opposed to carry round with me but still excited to use it”

Helpful Report

Hi there, thanks for your review and sorry to hear you found the bottle too big. We do state the sizes on the pictures next to the bottles. We also offer a refund option- please refer to our T&Cs. Many thanks

“I paid extra postage a for courier when I received my email receipt it had changed to post office 48 hr I messaged them over the holiday and they emailed me back saying the shop was closed until the 3rd of January with no offer to refund my postage. I have shopped with than many times before I probably won't be doing so again not very good customer service”

Helpful Report

Hi Jill, thanks for your review and many apologies for the delay with royal mail. I'm afraid due to the strike action parcels were delayed and we couldn't do anything about it. We offer 1 postage option which is stated as 24-48hr tracked. We email tracking through royal mail. We cannot guarantee as per in our T&Cs that it will be with you in 24hr, but try our best. Many thanks

“They're great and I'm so happy about its sustainability credentials. However, within the space of 3 months I've had to buy 2 new caps because hairline cracks developed after a fall and it started to leak. The cap is too fragile and it can only be bought from one store. Each time I have to pay £5 postage for £6 cap.”

Helpful Report

Hi Marie-Louise, Thanks for your purchase and review. Sorry to hear about your cap, but our warranty doesn't cover accidental damage. They are BPS/BPA free caps, so the polypropylene can be a little more fragile than hard toxic caps. Plus our can be recycled. We do offer a range of more hard wearing caps if they are prone to falls, or knocks. Please see our classic cap section. Many thanks

“Website (using it via a smart phone if that makes any difference!) was terrible! Also shame there weren’t more colour choices in the epic bottle. Fab product tho and speedy delivery.”

Helpful Report

“Nice present from my daughter”

Helpful Report

“Nice present from my daughter”

Helpful Report

“The products are great, tho I bough an ajoining lid which turned out to be the wrong size. I dont think you could find measurements of it to check?”

Helpful Report

“Their products are brilliant but their method of delivery is abysmal. Using Royal Mail really let's their company down. They need to explore more reliable delivery companies or open up customer collection from their depot.”

Helpful Report

Hi Patricia, sorry Royal mail have caused an issue. I'm glad we have sorted it out now. Thanks

“Came across this page on an internet search”

Helpful Report

“Great items usually but this time one of the thermos flasks I bought has 2 dents on the lid . I would like to return the item but I did not receive a receipt from the company on my email so I have no order number or any information to make the return.I telephoned the company to request a receipt but nothing has come through . This is the first time that I have received damaged goods from them and it’s the first time that I have had reason to telephone them. This is one of my favourite companies -I like everything that they represent and they have winning products but I am disappointed with the service this time round.”

Helpful Report

Hi there, so sorry to hear this. I have double-checked and we cannot find any emails from you regarding this issue. We would of course replace an item that has been received damaged. I will drop you an email so we can get the issue resolved. Many thanks.

“Great, sustainable packaging.”

Helpful Report

“I emailed about an order and got no response.”

Helpful Report

Hi there, we are so sorry you got no response. We pride ourselves on getting back to everyone. I have searched and cannot find any email from you. Please send it again to our admin box so we can help. Many thanks

“Order was delivered in good time and I'm really pleased with my new bottle”

Helpful Report

“Not too keen on the lid and hanging loop, seems very amateur compared to the bottle.”

Helpful Report

One Green Bottle is rated 4.8 based on 3,834 reviews