Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,597 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,597 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really poor quality’s don’t shut properly”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I chased my click and collect order 3 times online and they stated it was available. I travelled into town 3 times to collect to be told not there yet. I popped by again after work the next week and the item was there but I wasn’t advised it has arrived. I then got a text after leaving the store stating it had arrived. Terrible service.”

Helpful Report

Posted 3 years ago

Hi Paul, thanks for the feedback and we are really sorry to hear this has happened to you and can only imagine the frustration this has caused. We would love to look into this further so if you could please email us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Quality has gone downhill.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you,Team OB

Posted 3 years ago

“Bought a white Breton striped jumper recently and unfortunately it went grey and bobbled the first time I washed it.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear this and will feed it back to our fashion team. If we can help with this issue do get in touch with us at askus@oliverbonas.com. Have a wonderful weekend. Team OB

Posted 3 years ago

“Losing shape after wearing twice, and starting to bobble already!”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Sent wrong item and not sent replacement, even though there was in stock in their Waterloo shop”

Helpful Report

Posted 3 years ago

Hi Donna, we are sorry to hear you were sent the wrong item. We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Not worth the Money”

Helpful Report

Posted 3 years ago

Hi Rachel, we are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Ended up returning it. It wouldn’t latch on properly.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Disappointed, quality not good”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Unfortunately this proved to not work and we require a refund what a shame it promised to be so beautiful”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“The earrings, a gift for my daughter were never received, so really a zero out of 5.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Felt Was Let Down As When Ordered Bar Light Two Week's Before Chirstmas And It didn't Come Other wise Its Nice Friendly Shop”

Helpful Report

Posted 3 years ago

“Came smashed to bits”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Staff working in there very rude, comments which are not allowed in retail, customer service on level 0. Absolutely I’ll never back to any of your store if you’re hiring someone who is giving racism comments being an immigrant by themselves. Comments also regarding the children. Definitely not acceptable. I just bought fast and left. But that was for sure the last time being there. Just before you’ll hire someone, you should check as this person shouldn’t be there for sure.”

Helpful Report

(Chiswick) - Posted 3 years ago

Hi there, we are so sorry to hear that you had a disappointing experience at one of our stores. We would want to make sure every single customer feels comfortable in our stores and can not apologise enough. If you would like to get in touch with us directly about what happened we would appreciate any feedback. We can then flag it with the store's area manager, so please email us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I saw the necklace and the matching bracelet online which looks really pretty in pictures but quality was so poor . I tried it on and it broke in seconds . Had to return it . Not happy at all .”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our jewellery team as this isn't on. Let us know if we can be of any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Paid £60 for a jumper which I’ve washed once according to the instructions and it’s gone completely Bally.”

Helpful Report

(Dulwich) - Posted 3 years ago

“I’m being asked to review something I have not yet received. It’s late. Very late.”

Helpful Report

Posted 3 years ago

“Broke on the first use, water got into the battery compartment. Very poorly made.”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Terrible service.”

Helpful Report

Posted 3 years ago

Hi there, really sorry to hear you haven't had a good experience with us. If we can look into this, please do email us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“This picture arrived with beads missing and marks on the fabric. Very disappointing. Clearly no quality control. Hardly worth £20 let alone £75. Please don’t take your regular customers for granted. I had to make a special trip into Cheltenham to return it.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,597 reviews