Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,203 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Vase arrived broken, OB refunded and offered to send another but then came back saying it was out of stock so rather disappointed”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear the vase arrived broken and was then out of stock. We have fed this back to our fulfilment team to review our packing and if we can help with anything else, do let us know at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“I ordered this item and was sent the wrong size. I returned the item to an OB shop. As I had ordered on line using a discount code, the shop said they could not reorder for me in store. They gave me a refund but I had to reorder at home. The wrong size was sent to me again. Really frustrated with the quality of service. I love OB. But to receive the incorrect size on an item twice is not good enough.”

Helpful Report

Posted 3 years ago

Hi Melanie, Oh dear. We're sorry to hear that you were sent the wrong size on two occasions and will feed the back to our fulfilment team. If we can help with anything else or your return do let us know at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“Got a few wears then it broke”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave this feedback. We are really sorry to hear this has happened, definitely not the quality we would expect our customers to receive and we will make sure to feed this back to the relevant team. If we can look into this further, please do contact our team at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Despite seeming to be securely wrapped the item was broken (one pane shattered) on arrival. Refund dealt with efficiently and quickly.”

Helpful Report

Posted 3 years ago

Hi Mark, we are really sorry to hear the item arrived to you broken, definitely not the delivery service we would expect our customers to receive so we will make sure to raise this with Hermes. We are so pleased to hear our team were able to help you with this swiftly and efficiently. If we can help any further, please do contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I waited for more than 10 days for my order, even though I had an email stating it was arriving on time”

Helpful Report

Posted 3 years ago

Hi Susan, we are so sorry to hear your order didn't arrive on time and we understand your disappointment completely. If you could please contact us at askus@oliverbonas.com and we will have a look into this for you. Thanks, Team OB

Posted 3 years ago

“Very disappointed with the packaging of this and the other 4 items I purchased they were bundled into a sleeve together. The bracelet was on a cheap cardboard backing that wasn’t the right size and was rubbing against another silver bracelet I purchased. Given the cost of the bracelet c£30 I expected more. The recipient of this gift had no idea where the gift was from.”

Helpful Report

Posted 3 years ago

Hi Kathryn, we're sorry to hear you were disappointed with your recent jewellery purchase. We value your feedback and will pass this over to our fulfilment and jewellery teams. If we can help with anything else please pop us an email at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“Always such lovely products and great service. Hands down my go to shop for home, gifts and jewellery”

Helpful Report

Posted 3 years ago

Hi Sarah, thanks for the lovely feedback. Our customers are lovely too! We hope to see you again either online or in one of our stores. Team OB

Posted 3 years ago

“I never picked up the ring as it was not my size. However I have not received the refund yet despite contacting customer service. Awful service”

Helpful Report

Posted 3 years ago

Hi Edlira, thanks for the feedback. We are really sorry to hear you haven't received your refund. If you could please contact us at askus@oliverbonas.com again and we can see what we can do for you. Thanks, Team OB

Posted 3 years ago

“No idea what they're like, just got a receipt sent to my email from someone mixing up addresses, probably wouldn't shop here lol”

Helpful Report

(London Bridge) - Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Wore these tights once for about 4 hours and they have a ladder on the heel and a hole in the crotch.”

Helpful Report

(Liverpool One) - Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Very poor quality material. Totally overpriced. Could have got better in Primark. Returned.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return, but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I have still not received confirmation of my return. Please could you look into this for me.”

Helpful Report

Posted 3 years ago

Hi Vivien, we are sorry to hear you haven't received your refund yet. If you could please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Way to large even though I ordered my usual size so unfortunately I returned”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Became black in 2 days Poor quality”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you, Team OB

Posted 3 years ago

“Looks good, feels good BUT shedded so much fluff my other clothes and anyone who came near me were covered in green fluff. Such a shame - bought for a special occasion. Going to wash it and see if that helps”

Helpful Report

Posted 3 years ago

Hi Mary, We are sorry to hear this. We will feed this back to our fashion team. Let us know if you're still experiencing problem after you wash it at askus@oliverbonas.com and we'll be more than happy to help. Thank you, Team OB

Posted 3 years ago

“They were very short which just may be the style but they were very thin and poor quality for the expensive price tag”

Helpful Report

Posted 3 years ago

Hi Janice, we are sorry to hear this. We will feed this back to our fashion team. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I am very disappointed, the Coaster (E) came cracked…”

Helpful Report

Posted 3 years ago

Hi Elena, We are sorry to hear this. We will feed this back to our fulfilment team to do quality checks before packing and to log this with Hermes. Let us know if we can send out a replacement at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Sadly had to return the cardigan as it had a black mark on front So obviously cannot review the cardigan”

Helpful Report

Posted 3 years ago

We are sorry to hear this. We will feed this back to our fulfilment team to do quality checks before packing. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Item has been returned on the 8th feb. I have not received the refund or heard anything”

Helpful Report

Posted 3 years ago

Hi Jackie, we're really sorry to hear this and would love to look into this further for you. If you could contact us at askus@oliverbonas.com, that would be great. Team OB

Posted 3 years ago

“I ordered this dress in size 16 and was very excited when it came only to discover that inside was a size 6,very disappointed as I couldn’t reorder because it was sold out ,”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. We will make sure to feed this back to the fulfilment team. Thank you, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,203 reviews