Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,790 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,790 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th September 2025

5955

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Sadly wasn’t the item I ordered, and when delivered only 2 bench pads arrived instead of the 3 I ordered. Materially wasnt blue and cream striped as described on the website, it was grey. So I have sent it back”

Helpful Report

Posted 5 years ago

Naomi we are so sorry to hear about all of this! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into and sorted. Thank you. Team OB

Posted 5 years ago

“Order was sent and not delivered. Came several days late and a special birthday missed.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Faye. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 5 years ago

“Damaged on arrival”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Louise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Would not recommend. They are too large and loose so you definitely have to adjust/sew upon arrival.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Selene. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“I bought two dresses in lockdown, unfortunately I have not been able to wear them, one if the dresses Is now half price and the other is in the sale 🥴 really disappointed as times are tough 😔”

Helpful Report

Posted 5 years ago

Hiya Elspeth, we're so sorry you haven't been able to wear them. Please get in touch with us at askus@oliverbonas.com if we can get this looked into. Thank you, Team OB

Posted 5 years ago

“Gift box ? Was a rather expensive brown cardboard box with shredded paper inside. Not anything like I expected as an add-on - more like I would have expected as default packaging. The delivery was not Covid safe either. First purchase from Oliver Bonas, and very poor first impression.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Richard. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Ordered this dress but got earrings instead so never received.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Jane! If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“The quality was very poor and not what I expected from OB. I have kept the ratings as I believe you cannot return pierced jewellery.”

Helpful Report

Posted 5 years ago

Thanks Ann for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 5 years ago

“This website contains many impressive pieces. I bought three items from your website and was happy with two out of the three items, however, I was extremely dissatisfied with the other. I will write about why I was so disappointed with the following item below.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Orla. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“I would love to be able to review this product but 9 days after I ordered it, it still hasn't arrived, and not even allocated to a courier. I tried ringing your customer services number. After 17 minutes of being told that I was still number 2 in the queue, I decided to try later, where-upon I was cut off after the initial recorded message each time I rang! I have now left an emailed request for a refund. A shame because the coasters look lovely in the picture”

Helpful Report

Posted 5 years ago

Hi there Susan, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. thank you, Team OB

Posted 5 years ago

“Both the chain I brought broke down”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Victoria. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Having followed the washing instructions the top as shrunk on the first wash. Poor quality.”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Joanne. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“Great firm but not happy either jewellery”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Samantha. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 5 years ago

“I’ve returned this item due to poor quality 6 days ago and still not had any contact from Oliver Bonas about any sort of refund. This is my first purchase with you and might well be my last.”

Helpful Report

Posted 5 years ago

Hi there Sandra, thanks for getting in touch and for letting us know. We are so sorry to hear you've had to return. Please bear with our customer service and returns team as they are all being stretched incredibly thin at the moment. This will be sorted soon. Thank you, Team OB

Posted 5 years ago

“The product might be great but I still haven't received it”

Helpful Report

Posted 5 years ago

Hi there Jenine, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 5 years ago

“Ordered this pack of 10 cards & 1! Arrived. Am still awaiting a response from Oliver Bonas 5 days later! The card/S are a lovely design gene why I purchased them, I would however like the other 9!”

Helpful Report

Posted 5 years ago

Hi there Sue, thanks for getting in touch and for letting us know. We are so sorry to hear you haven't received your whole order. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 5 years ago

“I ordered it on 3rd July for my friend coming to stay and was advised it would be delivered within 3-4 days, however the Hermes website advised it was delayed on the 8th July and it would be delivered within 24 hours but still NOTHING. I’ve emailed oliver bonas to ask where my deliver is and not had a reply.”

Helpful Report

Posted 5 years ago

Hi there Polly, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 5 years ago

“The earrings arrived damaged - they were squashed so bent & totally unusable. Very disappointing as I really love Oliver Bonas products!”

Helpful Report

Posted 5 years ago

We are so sorry to hear this Andrea. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 5 years ago

“I purchased the Vase as a gift, when it arrived it had a small hole in the glass, once the Customer Service department picked up my email (approx 5 days) they responded immediately by sending me a replacement on proof of my return. Unfortunately the second Vase was badly scratched/ marked on the gold foil pattern and it was marked on the base like it had been used possible as a sample? The customer service department said it was because the gold foil was put on by hand. I returned the vase as I didn’t feel I could give it as a gift.”

Helpful Report

Posted 5 years ago

Hiya Christine, thanks for popping us over feedback and we're so sorry from the get go regarding the vase. This is something we've already raised with our supplier so we hope this can be rectified and sorted. If we can be anymore help please don't hesitate to contact us. Sorry for the initial delay in getting back to you but our customer service team have all been stretched very thin. We'll be back to normal as soon as we can. Thank you, Team OB

Posted 5 years ago

“This item was broken on receipt. The clasp was detached from the chain. Disappointed, but now realise why it was reduced. Poor quality. So returned it. Awaiting a response.”

Helpful Report

Posted 5 years ago

Hi there Lesley, thanks for popping us over feedback. We are so sorry to hear you have had to return and that the clasp was detached from the chain. We will feed this back to our fulfillment and courier teams but once this is back, our returns team will scan this in for a full refund. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. Thank you, Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 204,790 reviews