Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,249 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,249 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th October 2025

Maisie W

Louise B

Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Broke on the first use, water got into the battery compartment. Very poorly made.”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Terrible service.”

Helpful Report

Posted 3 years ago

Hi there, really sorry to hear you haven't had a good experience with us. If we can look into this, please do email us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“This picture arrived with beads missing and marks on the fabric. Very disappointing. Clearly no quality control. Hardly worth £20 let alone £75. Please don’t take your regular customers for granted. I had to make a special trip into Cheltenham to return it.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I am still awaiting a refund for the first dress I returned because if incorrect size.”

Helpful Report

Posted 3 years ago

Hi Linda, really sorry to hear you're still waiting for your refund. If you could please email us at askus@oliverbonas.com, our team will look into this for you. Team OB

Posted 3 years ago

“I had originally arranged to collect from their store, unfortunately I was forced to isolate so asked them to arrange delivery. The item was subsequently out of stock, this was a Xmas present. I was assured it would be sent to me once it arrived at their warehouse, after chasing 5 times they refunded me on 20th Jan. Maybe I would've been happy if I'd arranged delivery in the first place, the experience I had made me feeling their operations are a bit of a mess and I don't trust them to solve basic issues so I'm unlikely to purchase again.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The tortoise shell part of of this wasn’t there. Arrived broken.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this arrived broken. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“The item was broken and communication to return was poor. Shame cause I really like Oliver Bonas!”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Can't review as the fuse in the plug games the first time it was plugged in, requested a replacement which never arrived (apparently lost in post) and then found out it was out of stock so had to get a refund.”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. Team OB

Posted 3 years ago

“When displaying an image of the product show every part of it including the power cable and plug so that customers can see how it actually looks and understand whether it’s portable and compatible.”

Helpful Report

Posted 3 years ago

Hi there, thanks for your feedback. We will make sure to pass this onto the Content team and the Home and Gift team. . Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Sent me out of date probiotics! Dangerous!!!!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Not delivered so I can’t write a review!!”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“I loved this product but when it arrived the ceramic pot was smashed. There was insufficient packing around the product and the box did not state fragile item. A replacement was sent, exactly the same except even more broken. Company needs to revisit their packagers as I would be very reluctant to order anything breakable again”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“I ordered this about a month ago and Hermes keep delaying the delivery/ not leaving it if I’m not in despite instructions to leave it in the porch. I’m fuming- still not received it!!”

Helpful Report

Posted 3 years ago

“I was informed that there had been an error and my items would not be arriving 2-3 weeks after I ordered them. Very disappointed with the service from Oliver Bonas”

Helpful Report

Posted 3 years ago

“Not impressed. I was going to order a velvet bedspread from you but the condition of the jumpsuit I ordered put me off.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“After complaining about the way I received my £80 mirror I received a email stating the the mirror was never advertised as being in a ‘Presentation Box’ I didn’t want a presentation box just the kind of box that you’d expect an £80 mirror to arrive in not a thick cardboard box with holes cut into it with more cardboard put into the holes to hold the mirror in place. I just wanted to cry as this was a Xmas present for my daughter. I had to buy a bag to put it in!! At least if I’d bought it from a market stall I’d know what to expect and I wouldn’t have paid £80 for it!!”

Helpful Report

Posted 3 years ago

We are so sorry to hear that you're very disappointed with how the mirror was presented. We will feed this back to our fulfilment team and our Home & Gifts team so the packaging can be reviewed. If we can help you with anything else do get in contact again at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“haven’t received my parcel and bought almost a month ago, their shipping provider is hermes, hermes are horrendous. oliver bonas products are very pretty however the online store could be improved by using a different postage company”

Helpful Report

Posted 3 years ago

“I am still waiting for my delivery- I have emailed to that effect and yet I am still waiting- I fear your contact with Hermes needs a review. Very disappointed 😞”

Helpful Report

Posted 3 years ago

Hi There, Sorry we haven't got back to you just yet and your order hasn't been delivered. If you needed to get in touch with us again we'd suggest using our Whatsapp portal. https://api.whatsapp.com/send/?phone=447527513044&text&app_absent=0 Thanks Team OB

Posted 3 years ago

“Good products, but unacceptable customer service. 1. On delivery day, one of the three parts of the table was missing, but no follow-ups or further contacts at all from Oliver Bonas, until we actively contacted them. 2. when contacted via Whatsapp back and forth for 3 days, we were only informed that the missing part will be with us soon, the ticket was then closed without the issue having been resolved. 3. I emailed again to chase the issue, and was finally offered a replacement, however, instead of just the missing part, we were delivered another full set, which is far from ideal as the parts take up a huge amount of space. again, no follow-ups from the service team, and the ticket was closed. 4. only until I emailed again to ask if the extra parts will be collected or I should dispose of them, the service arranged a collection. 5. The final nail in the coffin! It then turned out the missing part we eventually received does not fit the table (photo can be requested) While the table itself looks nice, the quality, as well as subsequent customer service has been far from worthy of the brand.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had a difficult time with your recent order. We will feed this back to our customer service team and make sure this is looked into and reviewed for any training. If we can investigate this further or you would like a collection booked, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,249 reviews