Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 227,817 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 227,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 28th September 2026

6091

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy and straightforward! Pictures do everything justice - collected in store and staff were lovely.”

Helpful Report

Posted 2 months ago

“Great product, price and delivery, and with easy to use website. Will use again.”

Helpful Report

Posted 2 months ago

“Excellent and very fast delivery”

Helpful Report

Posted 2 months ago

“I love these shoes they didn’t suit me.”

Helpful Report

Posted 2 months ago

“Excellent service”

Helpful Report

Posted 2 months ago

“Love the 🎒 its perfect for summer holidays”

Helpful Report

Posted 2 months ago

“Great ordering experience - fantastic earrings / only a 4 star rating because the earring backs are a loose fit!”

Helpful Report

Posted 2 months ago

“Got dress and shirt in the sale, delivered in a few days, delighted with it!”

Helpful Report

Posted 2 months ago

“I used the website- easy to use”

Helpful Report

Posted 2 months ago

“Easy to navigate”

Helpful Report

Posted 2 months ago

“Great Prompt Reliable”

Helpful Report

Posted 2 months ago

“Excellent! Easy to navigate website, click and collect was smooth and prompt!”

Helpful Report

Posted 2 months ago

“Bought online. easy process, NHS Discount FAB Store Love Love”

Helpful Report

Posted 2 months ago

“Great experience: )”

Helpful Report

Posted 2 months ago

“Great website. Easy to use.”

Helpful Report

Posted 2 months ago

“Staff were very helpful and ordered me a different size in the dress I wanted after trying on a different size in store”

Helpful Report

Posted 2 months ago

“Whilst I do like to see and try on Oliver Bonas clothes in store as the sizing is generally quite big, Have it I know roughly what sizes will fit me, I do often buy online as well. Ordering is very straightforward, and often I'll order my normal size and one or two sizes down with the intention of returning one of them. Generally returns are straight forward although I have found that if I pay using PayPal I can't return to store. In saying that I am concerned that my current return is likely to be a problem as one of the items would not allow me to put in a reason code. Everything appears to have gone through okay, and the item as well as the returns label has been sent back, but I now notice that the confirmation email does not include the item whose code was missing, So I assume they will not refund me for this so I assume they will not refund me for this, ..we shall see. I do love all of their clothes and all of their design though, It's just such a shame that a lot of their chunky cardigans and tops are made of acrylic 😖.”

Helpful Report

Posted 2 months ago

“No problem simple to navigate”

Helpful Report

Posted 2 months ago

“I always find Oliver bonas so easy to use - and customer service has always been great”

Helpful Report

Posted 2 months ago

“My experience online was good, I found ans ordered what I wanted, then it went downhill as I paid over £5 for next day delivery and 3 days later I still have not received my order.”

Helpful Report

Posted 2 months ago

Hi Amy, We're sorry to hear that you have not received your order placed under next day delivery, this is not the level of service we expect for our customers at all. Let’s get this sorted for you - if you can send some details over to our Customer Service Team they’ll be happy to look into it. Here are the details: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

Oliver Bonas is rated 4.8 based on 227,817 reviews