Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,375 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,375 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 16th June 2025

Natalie M

Oliver Bonas 5 star review on 15th June 2025

Jordanna H

Naomi P

Oliver Bonas 5 star review on 14th June 2025

Claire M

Oliver Bonas 5 star review on 13th June 2025

Lauren K

5903

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute Shocker!! OB used photos which showed light pink. However this bag is a much darker blush hue. So very disappointed! However OB accepted that the images were misleading and not a true representation. But media companies and outlets are still using the wrong photos to list this weekend bag with the wrong colour. This is the first time OB had errors on their site. OB needs to find someone with an eye for detail and who failed to see these errors”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that you're disappointed with colour of this bag. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

““I almost Lost my Investment But All Thanks to (florenceraphael330 @ gmail . com) for her help”

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Posted 2 months ago

“Fine. Easy to use”

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Posted 2 months ago

“Refund processed quickly. Item was brought in the sale online and arrived quickly. Very disappointed with item. Wear was visible on both soles, scuff marks, and creases across top and side of boots where they have clearly previously been worn for some time. Disappointing that these were distrubuted to me. First and last time purchasing from you.”

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Posted 2 months ago

“Like any other High street store. Staff were affable”

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Posted 2 months ago

“Never received.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that you haven't received your order, this isn't the usual service we aim for and we completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Not good at all, when I recieved the braclet it was frayed and snapped within a day... would not reccommend!!!”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear that your new bracelet began to fray, and then snapped within a day. This isn't the quality we aim for at all, and we understand how disappointing this may have been. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Easy tonise”

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Posted 3 months ago

“Chain tarnished within days would not recommend”

Helpful Report

Posted 3 months ago

Hi there, We're worry to hear that your new chain tarnished within days of wear. This isn't the usual quality we aim for at all, and understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“This product broke after 3 months.”

Helpful Report

(Epsom) - Posted 3 months ago

Hi there, We're sorry to hear that your item has broken after 3 months, this isn't the usual quality we expect at all, and I completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Really disappointed about sizing. I am a normal size 12 & the trousers were huge. But in principle the fake leather was exciting and I loved the concept as I am 68 and want to be groovy in my old age.”

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Posted 3 months ago

“It never arrived”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that your item never arrived, this isn't the usual service we aim for at all, and understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Very poor service. Order the pillow case and inner pillow online for store collection. Collected parcel from the store and the inner was missing. The way the issue was handled in store by the team leader was awful, no eye contact, spoke to her team member but didn’t even look at me or speak to me and offered no solution. They had a damaged pillow through the back which they offered me to buy full price. I returned the whole order due to the awful customer service in store”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear about the service you received in store, this is disappointing and not how we want our customers to feel when they leave our stores. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I sent this order as a surprise Valentine's present, and wanted to include a message / card, which the website suggested I could, but there wasn't an option to at checkout. So I contacted customer services and dealt with the most disinterested and uncaring person. Then the couriers "delivered" the parcel to the recycling bin, without a note, so it was almost lost. A poor experience all round and I won't do it again.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback, we do really appreciate it. We have taken a look at the conversation with our customer service team and we can see that it was explained that we do not offer a gifting service online, our team also asked if you could show us where you had seen this advertised. We're sorry to have disappointed you during the Valentine's Day period. Team OB

Posted 3 months ago

“The website was easy to navigate and easy.”

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Posted 3 months ago

“Good experience on the website”

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Posted 3 months ago

“Gorgeous vase but arrived in pieces - not great !”

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Posted 3 months ago

“Website was easy to navigate and looks good. However my purchase was faulty (broken glass) and it’s been weeks and I am yet to receive a replacement or refund.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that your glass arrived smashed, and you haven't yet received a refund or replacement, this isn't the usual service we aim for at all. Please get in touch with our customer services team via phone or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Sorry but I ordered never recived Valentine’s Day card. For my partner they never told me it wasn’t coming then I got a refund of a £5 voucher wasn’t u till I explained I wouldn’t be using it did I get a refund d to my card wouldn’t use again if I’m honest”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you wren't notified about your card not being delivered, and your refund wasn't straight back to your card, this isn't the usual service we aim for at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Ok but items received were in a poor state.”

Helpful Report

Posted 3 months ago

Oliver Bonas is rated 4.8 based on 199,375 reviews