Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,535 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,535 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th September 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Would give zero if possible! People be ware if you purchase online using another device that you don’t carry round with you!!! Went to return two items, one purchased in store and one online. Online was purchased on my iPad by Apple Pay. Couldn’t get a refund as I didn’t have my iPad with me to l(!) prove that it was my Apple Pay despite showing the email, the actual card and all of my wallet! Never experienced before and will not return there now on principal once I return to the store again with my iPad to get a refund”

Helpful Report

(Bluewater) - Posted 2 months ago

Hi there, We're sorry to hear that you weren't able to make your return in store, the team should have been able to assist you with these, so we apologise for the inconvenience here, and we completely understand how disappointing and frustrating this may have been for you. We would like to look into this further for you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“I received this bulb and it stopped working after a few uses, and a refund was declined.”

Helpful Report

Posted 2 months ago

“It was good however my Pom Pom lights have started glitching and I am very disappointed they have not lasted very long. Hoping to get them fixed or a replacement pair of lights.”

Helpful Report

Posted 2 months ago

Hi there, We're sorry to hear about your lights being faulty, we can understand how disappointing and frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Ordered earrings and they sat with Evri for over a week. I phoned Oliver Bonas to enquire as to their whereabouts as I needed them for a set date. Oliver Bonas said they would send a replacement express delivery so they would arrive in time. They were not shipped express & did not arrive in time so I asked for a refund & was advised refund would be processed when goods arrived back. They again sat with Evri for a week so had to call back & eventually got refunded. Long story short never received any earrings. Will not be ordering anything online again if Evri remains the courier. Have rated goods as poor as no idea what they are like.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear about your recent experiences with receiving your deliveries from us. This isn't the usual service we aim for our customers to have at all, and we completely understand how disappointing and frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“I never purchased this item. Oliver Bonas sent this order info to me in error, which is a data breach and this was an order for another person with the same name but entirely different address in another UK nation. I complained about this and asked to stop being sent emails, but continued to receive all emails relating to it, despite being told I would not.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you received an order in error, and that you continued to receive emails about this asking not to. This isn't the usual service we aim to provide at all, and we completely understand how disappointing and frustrating this may have been for you. We would love to make this right by you, and if you would like to, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Unfortunately the dress sadly never arrived. I was told in an email that it got damaged and the dress was now out of stock. A couple of weeks later I saw the dress in stock online, but by the time I got to payment page it was out of stock again. I have had to say the dress is poor and I would not recommend as no other options, but I don't know as never received it!”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that your order was refunded as your dress had become damaged, and we were no longer able to fulfil this for you. This isn't the usual service we aim for at all and we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Purchase experience good”

Helpful Report

Posted 3 months ago

“The company sent me the wrong trainers.. it has then taken a very long time to actually come to an agreement about what to do with them. I was offered 25 refund to keep the WRONG trainers but then only a £10 gift card if I returned them via post which was difficult as I have a full time job and children. I also wasn't able to return them to a store which would have been easiest for me due to the way I paid. Overall really poor service and I'm very unlikely to shop here again”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear about your recent experience with receiving the wrong pair of trainers, and having issues sorting out a return for these. This isn't the usual service we aim to provide, and we completely understand how disappointing this may have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I have not received the goods”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear about your recent experience. This isn't the usual service we aim to provide, and we completely understand how disappointing this may have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I went to Oliver Bonas for my NHS Bluelight discount. I showed my card details and was told 15% discount. On leaving the shop, though, I can see the discount was not applied. Very disappointed and will avoid going again.”

Helpful Report

(Waterloo (New)) - Posted 3 months ago

Hi there, We're sorry to hear that you haven't had your discount applied in store and can completely understand how disappointing this may have been. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I bought some earrings as a gift which it turns out there is a policy of these being non refundable. This should be made clear at point of purchase, as I’m now left with an unwanted gift that I’m unable to exchange and would’ve bought another item of jewellery instead.”

Helpful Report

(Bristol) - Posted 3 months ago

“Fine easy to navigate”

Helpful Report

Posted 3 months ago

“On the website it’s easy to use, however the my item took 4 weeks to arrive they really need to fort out their supplier delivery service. I ordered a dress for my husband special Bithday but it never arrived on time extremely disappointed.”

Helpful Report

Posted 3 months ago

“Smooth service and delivery thanks”

Helpful Report

Posted 3 months ago

“The bag was not at all like the pictures - did not show the pocket in the middle and ultimately, you could hardly fit anything in the bag. Very misleading - so I returned the bag.”

Helpful Report

Posted 3 months ago

“Charged for wrong item at till, the wrong tag must have been scanned, therefore o ercharged.”

Helpful Report

(Aberdeen) - Posted 3 months ago

Hi there, We're sorry to hear that you were overcharged in store, this isn't what we expect at all. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 3 months ago

“Waited a long time for the mirror to come back into stock.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to see your mirror is chipped and completely understand how disappointing this may be after waiting for this to come back in stock. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Unfortunately the frame arrived damaged. Big shame because it’s beautiful but sold out now.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear your frame arrived broken. This isn't the usual level of service we aim for and we understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“I was surprised when I had to get shop credit instead of a refund as I paid on PayPal. This wasn’t clear on your website.”

Helpful Report

Posted 4 months ago

Oliver Bonas is rated 4.8 based on 205,535 reviews