Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,124 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 2nd September 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy friendly service and products aesthetically good. However, quality of material is questionable.”

Helpful Report

Posted 3 years ago

Hi Joe, thank you for the kind feedback. If you have any concerns regarding materials please get in touch at askus@oliverbonas.com and one of our team will be more than happy to help answer any questions. Team OB.

Posted 3 years ago

“Goods arrived fairly quickly.”

Helpful Report

Posted 3 years ago

Hi Erica, it's great to hear your order arrived safely and quickly, thank you for the feedback. Team OB.

Posted 3 years ago

“These earrings were a lot smaller than I thought they’d be but came well packaged and good quality”

Helpful Report

Posted 3 years ago

Hi Deborah, we're sorry that your earrings are a little smaller than expected. If there is anything we can do to help please get in touch at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“Poor communication on order status and delivery.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear that you've experienced some poor communication from us. please do get in touch at askus@oliverbonas.com and a member of our team will be able to help find out any details you may need. Team OB.

Posted 3 years ago

“Looks fine - very heavy. The marble doesn't look like marble unless very close up. Returned but someone else might love like!”

Helpful Report

Posted 3 years ago

Hi Rachel, thank you for your feedback on this it is really appreciated and it will be passed on to the relevant teams for you. Team OB.

Posted 3 years ago

“This is a beautiful mirror. Although it was well packaged, unfortunately mine arrived with a chipped green section of glass. I have emailed Oliver Bonas but received no reply so far.”

Helpful Report

Posted 3 years ago

Hi Nicky, we're sorry to hear your lovely mirror arrived damaged and that you're still waiting for a response. I'm sure our customer service team will get back to you as soon as possible but you can also try getting in touch via WhatsApp and Phone, the details of which can be found on our site in the "Contact us" section. However, this should have been resolved for you by now. Team OB.

Posted 3 years ago

“Product was very poor. Covered in scratches and patchy paint work. Got sent a replacement which was exactly the same. I did receive a full refund after some good customer service.”

Helpful Report

Posted 3 years ago

Hi Lucy, we're sorry to hear your order arrived in this condition multiple times. This isn't up to our normally high standards so it's great to hear our customer service team got this resolved for you. Your feedback will be passed on to the relevant teams. Team OB.

Posted 3 years ago

“Nice range of clothes and accessories at good value for money.”

Helpful Report

Posted 3 years ago

Hi Ann, thanks for your lovely feedback we really appreciate it. If there is anything you think we could improve on do not hesitate to contact us at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“The item itself cannot be faulted. Lovely design just as described and shown on the website. Good quality as you would expect from Oliver Bonas. The negative side of the story is however the delivery. It took well over a month to be delivered with no less than 3 requests to Hermes to have it delivered in which it was lost each time. Only when a helpful customer advisor sent the item with the Royal Mail did I recieve it.”

Helpful Report

Posted 3 years ago

Hello Francesco, we are so happy that you loved your item from us that is great to hear. We appreciate your feedback and we are so sorry for the issues you experienced, this is not the delivery service we would want you to receive at all. We are glad our team member was able to help and get your item to you in the end - if you have anymore issues in the future please do not hesitate to get back in touch with us at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“Hit and miss with purchase quality”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear that you haven't always received the best quality from us - if you could send anymore information you have to our customer service team at askus@oliverbonas.com we would really appreciate your feedback. Thanks, Team OB.

Posted 3 years ago

“I love Oliver bonas but found the Nottingham store disappointing. No staff were wearing masks, all were congregated around the till gossiping with no offer of help to any customer in store. The upstairs area was nice but there was no information about buying any of the pictures on display and a few of them seemed dirty and damaged which didn’t give the greatest impression. The downstairs layout was nice and the store front looked great.”

Helpful Report

(West Bridgford) - Posted 3 years ago

Hi there, we are really sorry to hear this happened on your visit to the Nottingham store, we would love to look into this for you so if you could please contact us at askus@oliverbonas.com that would be appreciated. Thanks, Team OB.

Posted 3 years ago

“Nice range of products - perfect gifts for female friends & family.”

Helpful Report

Posted 3 years ago

Hi Charlotte, thanks for your lovely feedback - we are happy to hear that our products make perfect gifts for your friends and family! If there is anything you think we could improve on please get in touch with us at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“The furniture is super sweet but I do think it's overpriced. I didn't receive part of my order and had to chase up 3 times in order to get this sorted, the customer service team was excellent every time but due to the nature of money, you're spending you just expect a smoother service overall. I'd shop with Oliver Bonas again but I wouldn't rate it the best shopping experience I've had.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear that you haven't had the best experience with us and you were missing part of your order, we will make sure we pass all of your feedback on. We are glad our customer service team were helpful though and if you have any other issues in the future please do get in touch with us at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“Very easy and refunded quickly always happy with Oliver Bonas”

Helpful Report

Posted 3 years ago

Hi Louise, thanks for the feedback it's lovely to hear that you always have a good experience with us! If there is anything you think we can improve on please feel free to get in touch at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“Love Oliver Bonus! Great clothes; earrings and presents. Always on my wish list for birthdays and Christmas.”

Helpful Report

Posted 3 years ago

Hi there, thanks so much for the wonderful feedback - we love to hear that we are always on your wish lists! If there is anything you think we could improve on please do get in touch with us at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“I purchased a scarf, which was lovely. A bit of a strange range, you wouldn't think to go there for dresses as there are so few. Same with everything. Gone too diverse. Nice things. Nice staff.”

Helpful Report

(Birmingham New St (Relo)) - Posted 3 years ago

Hi there, we are glad to hear that you found a scarf you love at our Birmingham New Street store. Thanks for your feedback about our fashion ranges, this will be passed on and if there is anything else we can help with please contact us at askus@oliverbonas.com. Thanks, team OB.

Posted 3 years ago

“Collected order from the store. Unfortunately one of the items purchased had rust on them. I contacted customer services who said I could go back to the store and exchange it for another. Managed to exchange the item instore.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear an item arrived rusty but it's good to hear you got this resolved. if there was anything we could do better please let us know at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“Good odd shape though”

Helpful Report

Posted 3 years ago

Hi Louise, thank you for your feedback. If there is anything we can help with please contact us at askus@oliverbonas.com. Thanks, team OB.

Posted 3 years ago

“I find the love one sided. Much be better if a print as well on the other side. Though not very much to be bothered. And its huge too.”

Helpful Report

Posted 3 years ago

Hi Chrissie, we are really sorry to hear this and we would love to look into this further for you. If you could please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“A well constructed bag of faux leather, good size and comfortable crossbody wide strap. Priced to high for a faux leather bag.”

Helpful Report

Posted 3 years ago

Hi there, we are glad you like your lovely bag and thank you for your feedback. If there's anything we can do please get in touch at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 204,124 reviews