Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,270 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,270 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 5th September 2025

5947

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Great sale! I always find fantastic bargains! Lovely individual pieces 👍🏼”

Helpful Report

Posted 3 years ago

Hi there - We're so pleased to hear you love the range of different products we stock. Team OB.

Posted 3 years ago

“I ordered 2x gifts online but as they were in separate packages I was only given 1 meaning I had to go back and get another! But overall, great and friendly service!”

Helpful Report

Posted 3 years ago

Hi Lydia - we are so sorry that we forgot to pack the second gift box. Please email us at askus@oliverbonas.com and we will have a further look. Team OB.

Posted 3 years ago

“Love the look of their product but falls short of durability”

Helpful Report

Posted 3 years ago

Hi Maria - please email us a picture of the piece and your order number to askus@oliverbonas.com so we can fix this. Team OB.

Posted 3 years ago

“Lovely things but sometimes a bit expensive.”

Helpful Report

Posted 3 years ago

Hi Lisa - thank you for your feedback on our goodies. We kindly ask you to check out our current sale selection, as it has many discounted bargains. Team OB.

Posted 3 years ago

“Great clothes. Stylish and well made”

Helpful Report

Posted 3 years ago

Our entire team is so pleased to hear this feedback. Team OB.

Posted 3 years ago

“I love the products and have been keeping an eye on some for a while. As I travel from St Pancras daily, I sometimes visit the shop. Unfortunately every time I have been in the shop I was unable to leave my scooter in a corner so I can properly visit the shop and try the products. Some other brands could facilitate that. I feel it is unsafe for delicate products and difficult to actually try anything.”

Helpful Report

(St. Pancras) - Posted 3 years ago

Thank you for the feedback on our branch in St Pancras. We will make sure to discuss this together as a team and what we can do to make the store a better experience and more accessible to our customers in the future. Team OB.

Posted 3 years ago

“Unsuitable and I returned it.”

Helpful Report

Posted 3 years ago

Hi Janet - we are so sorry that a recent purchase with us wasn't suitable. Please email us at askus@oliverbonas.com, so we know what we can do better next time. Team OB.

Posted 3 years ago

“Interesting alternative presents and clothing”

Helpful Report

Posted 3 years ago

Hi Chloe - thank you for your feedback about the goodies we sell. Team OB.

Posted 3 years ago

“Delivery options not great”

Helpful Report

Posted 3 years ago

Hi Beth - thank you for your feedback on our delivery options. Please email us at askus@oliverbonas.com, so we know what exactly we can do better within our logistics. Team OB.

Posted 3 years ago

“Bit brassier than expected but nice earrings Would be nice is packaging could be cardboard rather than excessive use i layers of wrapping then no recyclable plastic wallet for the earring”

Helpful Report

Posted 3 years ago

“I bought two pairs of earrings from them (discounted). The design was nice but the quality not great and they look cheap. If I would have paid full price I would have returned them”

Helpful Report

Posted 3 years ago

“Nice selection, wish delivery wasn’t so expensive on small items such as jewellery.”

Helpful Report

Posted 3 years ago

Hi there - we are pleased to hear you enjoy the selection of products we have. All of our customers are eligible for free delivery if a basket of 50 GBP is reached. You can take a look at the different delivery services we provide here: https://www.oliverbonas.com/delivery-information. Team OB.

Posted 3 years ago

“Light is beautiful, the colour is not cream as shown in picture, rather a darker beige almost brown colour so just a heads up if ordering! It's a very delicate straw like fabric also, wouldn't take much to damage. Visually very pretty.”

Helpful Report

Posted 3 years ago

“Inaccurate product description and overpriced for the quality.”

Helpful Report

Posted 3 years ago

Hi Tracey - we are so sorry for this as this is not the intent we have tried to create here at OB. Please email us at askus@oliverbonas.com so we can address this with our team further on. Team OB.

Posted 3 years ago

“Usually love Oliver Bonas products but was not happy with recent purchase”

Helpful Report

Posted 3 years ago

Hi there - we are really upset to hear that you are disappointed with your recent purchase, as this is not the service we aim for. Please email us at askus@oliverbonas.com, so we can fix this. Team OB.

Posted 3 years ago

“Very good quality but sadly returned as the dress was oversized and looked old fashioned when on. Disappointed as a large amount of my wardrobe is OB. This will not stop me shopping at OB. Service great as always & no fuss returning items as I also brought the same dress in Blue.”

Helpful Report

Posted 3 years ago

“Great delivery service as always ..”

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Posted 3 years ago

“Lovely earring … bit disappointed in the packaging as this was for a gift but pleased with the earrings. Arrived late and not kept up to date with delivery”

Helpful Report

Posted 3 years ago

“Quick delivery but slow to refund (3 weeks)”

Helpful Report

Posted 3 years ago

“Good delivery and packaging, but I didn’t like the earrings I bought.”

Helpful Report

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 204,270 reviews