Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,025 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,025 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 31st August 2025

5951

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cute a perfectly sized bag to carry a decent amount of makeup around. The little pearly part attached to the zip broker off when I went to open the zip. The zip still works fine but that piece was poor quality bringing down my rating.”

Helpful Report

Posted 3 years ago

Hi Aoife, thank you for the great feedback, that's really helpful and will be passed on to our accessories team. If there is anything we can do to help with the bag please get in touch at askus@oliverbonas.com and a customer service team member will be happy to assist. Team OB.

Posted 3 years ago

“Item is good but I purchased this as a quirky gift and was disappointed to find that it did not come in a box as it would’ve been easier to wrap”

Helpful Report

Posted 3 years ago

Hi Paula, we're sorry to hear you were disappointed with the packaging of your order. If you need any help with this or advice on gifting options for the future please do get in touch with our team at askus@oliverbonas.com and they will be able to offer some great options. Team OB.

Posted 3 years ago

“I do love Oliver Bonas”

Helpful Report

Posted 3 years ago

Hi Joanne, thank you so much! It's great to have you shop with us, if you ever need any assistance at all don't hesitate to get in touch via phone, WhatsApp or email. Thanks, Team OB.

Posted 3 years ago

“Great product but poor communication”

Helpful Report

Posted 3 years ago

Hi Rachel, we're sorry to hear you've had some problems with our communication, please get in touch at askus@oliverbonas.com so we can look into this for you. Team OB.

Posted 3 years ago

“The item itself is very nice, unfortunately, the product we were sent was moldy and damaged. I suspect it had been sitting in a damp warehouse for some time. Customer service were helpful but there were none left in stock so we weren't able to replace it with a clean one, unfortunately.”

Helpful Report

Posted 3 years ago

Hi Saxony, we're so sorry to hear of the condition your product arrived in and that we couldn't get another sent out to you, this is really disappointing. It's great that our team were able to help with this and if there is anything else they can support you with, even looking for alternatives, just let them know at askus@oliverbonas.com and they will be happy to help. Thanks, Team OB.

Posted 3 years ago

“I completed two surveys today for OB. The first received 5stars as I love the shop, however this survey on the email with my receipt gets 3stars as I was told by the server I would receive a £5 gift voucher today which has not arrived. Disappointed.com”

Helpful Report

(Cribbs Causeway) - Posted 3 years ago

Hi there, we are so sorry to hear you didn't receive your voucher, this is really disappointing. Please get in touch with our customer service team at askus@oliverbonas.com and a member of our team will get that corrected for you. Team OB.

Posted 3 years ago

“Beautiful product. The only let down was that the earrings did not arrive in a box only a flimsy wallet. For the price paid I expected a little more. Fast delivery.”

Helpful Report

Posted 3 years ago

Hi Emma, I'm sorry that you were let down by the packaging of your lovely earrings but we hope you love them anyway, your feedback will be passed on for you. Thanks, Team OB.

Posted 3 years ago

“Good customer service experience and very helpful Had difficulty making payment online and then had to use PayPal which has made it difficult to return the product which is slightly too small. The ability to make a payment with card proved difficult and that was frustrating especially given we are returning and no unable to do so in store.”

Helpful Report

(Clapham) - Posted 3 years ago

Hi there, we are sorry you experienced some trouble playing your order but it's good to hear that our customer service team managed to solve this for you. We are always upgrading our website so this problem will be looked into to stop it from happening in the future. Thanks, Team OB.

Posted 3 years ago

“A lovely mirror, but the first one I ordered arrived damaged. The backing is cardboard covered with felt, which was coming away from the mirror. The second one is better, but not perfect.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear you've had to replace your mirror which still isn't perfect. If there is something we can do to help with this please get in touch at askus@oliverbonas.com and one of our customer service team will happily assist. Team OB.

Posted 3 years ago

“Beautiful quality but didn’t suit me so had to return.”

Helpful Report

Posted 3 years ago

Hi Stephanie, we are glad to hear you loved the quality of this but sorry to hear this wasn't for you, we do hope you can find an alternative and if you need any help with this please get in touch at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“I used to be a fan. I ordered a couple of dresses online that I had seen in store, but both were short in the sleeves. So, I guess long sleeve options are out for me.”

Helpful Report

Posted 3 years ago

Hi Victoria, we're sorry that the dresses weren't the right fit for you, your feedback will be passed on to the relevant teams. If there is anything we can do to help please get in touch at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“Lovely jumper but was not pink as advertised, was more orange!”

Helpful Report

Posted 3 years ago

Hi Deidre, thank you for your review, we will be sure to pass this feedback on to our fashion and content team. Team OB

Posted 3 years ago

“I love Oliver Bonas but not these glass candle holders. They look cheap and bland and I ordered three and they didnt match and were different sizes. But was very happy with how you sorted it out for me - refunded and new items purchased”

Helpful Report

Posted 3 years ago

Hi Justine, we're sorry to hear you weren't happy with our candle holders but thank you for the feedback, this will be passed on to the relevant teams for you. It's good to hear this was resolved but if there is anything else we can do please get in touch at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“Sizing is very big!”

Helpful Report

Posted 3 years ago

Hi Caroline, we're sorry to hear this was too big for you, if there is anything we can do to help with a replacement or return please get in touch at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“Beautiful jumper, but I had to size down from my original purchase - & the 16 was still massive! (As this is supposed to be worn off the shoulder, it still slips down!) Unfortunately there is no size 14 left in stock, so I’ve reluctantly returned this for a refund. PS cannot fault the OB staff members, who have been charming & helpful throughout.”

Helpful Report

Posted 3 years ago

Hi Carol, thank you for the lovely feedback, that's great to hear. We're sorry that you couldn't get hold of the correct size but please get in touch with our team at askus@oliverbonas.com and they will be able to let you know if we are getting any more of these lovely jumpers in stock. Thanks, Team OB.

Posted 3 years ago

“Easy friendly service and products aesthetically good. However, quality of material is questionable.”

Helpful Report

Posted 3 years ago

Hi Joe, thank you for the kind feedback. If you have any concerns regarding materials please get in touch at askus@oliverbonas.com and one of our team will be more than happy to help answer any questions. Team OB.

Posted 3 years ago

“Goods arrived fairly quickly.”

Helpful Report

Posted 3 years ago

Hi Erica, it's great to hear your order arrived safely and quickly, thank you for the feedback. Team OB.

Posted 3 years ago

“These earrings were a lot smaller than I thought they’d be but came well packaged and good quality”

Helpful Report

Posted 3 years ago

Hi Deborah, we're sorry that your earrings are a little smaller than expected. If there is anything we can do to help please get in touch at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“Poor communication on order status and delivery.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear that you've experienced some poor communication from us. please do get in touch at askus@oliverbonas.com and a member of our team will be able to help find out any details you may need. Team OB.

Posted 3 years ago

“Looks fine - very heavy. The marble doesn't look like marble unless very close up. Returned but someone else might love like!”

Helpful Report

Posted 3 years ago

Hi Rachel, thank you for your feedback on this it is really appreciated and it will be passed on to the relevant teams for you. Team OB.

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 204,025 reviews