Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 227,799 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 227,799 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th September 2026

6090

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use and a fantastic range of products.”

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Posted 2 months ago

“Brilliant”

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Posted 2 months ago

“Easy to use the website. I was kept informed all through the process.”

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Posted 2 months ago

“Easy and prompt ordering and delivery”

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Posted 2 months ago

“Experience in store was good”

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Posted 2 months ago

“Good product and price.”

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Posted 2 months ago

“Appreciat to the team.”

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Posted 2 months ago

“Promised next day delivery but 4 days later it has not arrived.”

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Posted 2 months ago

Hi Katie, We're sorry to hear that your order has not arrived under next day delivery, this is not the level of service we want for our customers at all. Let’s get this sorted for you - if you can send some details over to our Customer Service Team they’ll be happy to look into it. Here are the details: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“Pleased that my earrings arrived very quickly. They look nice but when I try to put them on the pearl section falls off the actual earring and is a nuisance when trying to put them on.”

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Posted 2 months ago

“I both ordered on website and exchanged for a smaller size in store after phoning ahead to check they had it. The staff were really friendly and helpful and it was super easy to exchange. The order online was seamless.”

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Posted 2 months ago

“Pretty hammered gold-coloured hoops delivered as requested”

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Posted 2 months ago

“Fine, easy to use. Good clear pictures of products.”

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Posted 2 months ago

“I ordered online. There was no problem ordering, with the delivery and returning 2 out of the 4 items I didn't want to keep.”

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Posted 2 months ago

“Great, easy to shop”

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Posted 2 months ago

“Super easy to navigate! Smooth transaction”

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Posted 2 months ago

“I felt like a kid in a sweet shop: didn't know where to look first! I spent £50 without even thinking and I only went to the store for a browse. The boutique, slightly quirky and eclectic mix of vibrant colours and good quality products are really eye-catching. In addition, the staff we so friendly and helpful, including the store manager, Tom and the Area Manager, Martha. The star of my visit though was one meme et of staff: Libby -she explained she' d previously been a hairdresser and struggled with the environment in which she was working and felt she needed something more collegiate and collaborative; she's worked for OB for 3/4 months, loves coming to work, wholly believes in the sense of team, gives exceptional customer service, is honest and carries herself really well for someone so young. She smiled and was happy to spend time with me talking about your jewellery cabinets, clothing and some home accessories too. At the pay point she served me, maintaining eye contact and still engaging in conversation with me. A great example of bringing the best version of herself to work; this enhances the OB brand, which in turn fosters customer loyalty, increases sales and creates not only the right impression but also the desire to return. Music playlist = exceptional and fitting your store vibe. Frankly, 5 stars aren't enough, so let me make it 5 stars but to the power of 2 or squared, if you will. Left me feeling really buoyed, happy and glad to be alive. Above all, I felt your people were kind, interested and engaging. Thank you Tom and team for such a wonderful experience with a special mention for Libby who was an absolute superstar. Well done and thank you Libby. All the best for your future individual and collective success in your OB, Liverpool St, Stn, London store; you're a credit to the brand and to yourselves too. Cheers, Paul R😎”

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(Liverpool Street) - Posted 2 months ago

“The website was clear and functional. I appreciated being able to save things to my wish list whilst going through all the products, and found the filter-system really helpful to look through was was available by sizes, rather than leading to disappointment when you realise an item you like, isn’t available in your size. I did find that occasionally, when I would used safari as my browser on an iPad or iPhone, the website would crash fairly often, and get “stuck” so I ended up using my desktop for a better browsing and purchasing experience.”

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Posted 2 months ago

“Easy and great lovely items. I usually buy gifts for friends during the sale seasons and they are really appreciated.”

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Posted 2 months ago

“Fine easy to use cane within a couple of days”

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Posted 2 months ago

“Love these trainers.”

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Posted 2 months ago

Oliver Bonas is rated 4.8 based on 227,799 reviews