Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,744 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,744 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Website easy to navigate”

Helpful Report

Posted 10 months ago

“The website is usually amazing but the last few times I’ve been on it, if you’re scrolling on a page for a long time, it jumps back to the top and it’s very frustrating”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you're having some troubles browsing our website. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Easy to use website”

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Posted 10 months ago

“My experience was okay. The product I ordered was initially overpriced, however, there was blue light discount avaliable which made it more affordable. The product that was sent to me was defected, however, Oliver Bonas provided me with a partial refund. Overall, I would use their website again.”

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Posted 10 months ago

“Lovely dress. I was very excited to receive it after stalking the website for returns. Unfortunately the belt strap was broken but after stalking it for so long I'm going to keep it”

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Posted 10 months ago

Hi there, We're sorry to hear that the strap on your bag is broken, this is not the usual quality we aim for at all. Here's the link to our returns page: https://www.oliverbonas.com/returns-and-refunds But, feel free to get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“I often find the website is slow”

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Posted 10 months ago

“Fast delivery”

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Posted 10 months ago

“Ilkley store very helpful!”

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Posted 10 months ago

“I was disappointed as the earrings were much smaller than they looked in the picture”

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Posted 10 months ago

“Easy to use website. Pleased that parcel packaging was recycled paper. Only 2 downsides for me was having to pay for delivery to the store when they already deliver at the store twice a week. Secondly I really did need the size up, but on the website it said 'out of stock', a week later once I had washed & ironed the shirt....all of a sudden that size was suddenly available in my true size.”

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Posted 10 months ago

“In store the experience is 5 stars, online the website freezes and reloads significantly, especially when used on iphone safari - it looks nice but is slow to load, 3 lines menu botton won't click, when looking at new in only 5 items will load etc.”

Helpful Report

Posted 10 months ago

Hi there, We're sorry to hear that you're having some troubles browsing our website, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 10 months ago

“Good website”

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Posted 10 months ago

“website often crashes and you lose where you are but other than easy to use”

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Posted 10 months ago

“Not the best quality the zip tag has come off and the fabric is quite thin canvass. Bit underwhelmed but functional. Expensive for the quality. I was torn between this and another and needed to use it straight away otherwise would’ve swapped it over.”

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Posted 10 months ago

“Great apart from being sent the wrong product”

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Posted 11 months ago

“Lovely items but sometimes over priced. Great value in the sale. Love the option of click and collect for online orders”

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Posted 11 months ago

“Ok fair delivery Website a bit eratic Not sure if gift wrapping was available”

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Posted 11 months ago

“Use of webiste is fine.”

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Posted 11 months ago

“Website experience is good”

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Posted 11 months ago

“Beautiful but impractical - stitching poor quality is and arrived with a hole so had to return. Shame.”

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Posted 11 months ago

Oliver Bonas is rated 4.8 based on 203,744 reviews