Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,258 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,258 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th October 2025

5986

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This item was purchased for my daughter in Australia. In spite of the delivery date given, the item still has not been delivered. I have not received any notifications or explanation. I am beyond disappointed.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“The earrings I ordered arrived loose in a bag with no tamper proof seal. I messaged customer services who sent a replacement order which arrived the same. I gave up as no-one seemed to understand what I was complaining about even though it states in the return policy they can't be returned unless the tamper proof seal is intact.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“Ordered online as a Christmas gift. Arrived with broken glass. Sent photos to customer services of the damage, then received mixed messages about whether they actually wanted it back or not so had thrown packaging away. Eventually had all the hassle of arranging a hermes collection for it and had to leave it on step for 2 days in plastic bag, slightly paranoid that someone might pick it up and hurt themselves. Did get a refund quickly but what an absolute faff for a damaged item. Shame though as the item was pretty.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I ordered these items as a gift because it promised to get it to me by Xmas. It never arrived. I had to request a refund.”

Helpful Report

Posted 3 years ago

“Unfortunately it is impossible to fasten these earrings as they just bend out of place. The metal is so thin. I was very sad. OB sent me a replacement pair but they have been the same.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Your packaging leaves much to be desired,my plant stand arriving in a thousand pieces just before Christmas— no padding of any sort,no ‘fragile’ label.What more can I say?”

Helpful Report

Posted 3 years ago

“Plates arrived smashed due to poor packaging”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“One of my items arrived but it's been over 3weeks since my order and one item is still outstanding. This was supposed to be for a Christmas gift so I can't give more stars. Also the item that did arrive came in a large box, inside the item box was significantly damaged so it was sent in that condition.”

Helpful Report

Posted 3 years ago

“Beautiful design and look, unfortunately will need to return as faulty, demister has stopped working with only few days usage.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Incredibly slow delivery by Hermes and expensive earrings arrived very poorly packaged - just in a tiny plastic bag with no gift box or tissue paper and other item I ordered - a jar of marmalade- was plonked on top of them”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this investigated, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“One of the glasses had bubbles on the outside & scratches on the inside. They were different sizes & the ridges were none existent on one. I was told a replacement one may be sent but never heard anything. Not worth the money. Customer service was very good & they did send 4 wine glasses Free of charge worth £32 which was amazing. Would I order from them again, yes I would”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. Thank you for your lovely feedback about our customer services team, we will make sure to pass this on. Team OB

Posted 3 years ago

“Ordered present 3weeks before Xmas and they never arrived despite being supposedly shipped ‘next day’ delivery when I flagged the problem.”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team as this isn't on. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Loved the Christmas cards bought in store. As were the cards and gifts bought online but unfortunately not all arrived in time so will have to be returned.”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team as this isn't on. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Sent the wrong colour twice despite me contacting them making sure the same mistake wouldn’t happen again after I returned the first one.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Ordered these and it took a week for you to inform me they were out of stock 😡”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team as this isn't on. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Would love to leave a review for this, but your courier company (Hermes) failed to deliver it… and then it was out of stock. OB great at refunding… Hermes are an unreliable courier service, so until you change company, I will not order from you again.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really value your suggestions. We will feed this back to our teams to continue the conversation. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“One purchase was expensive and flimsy, wouldn’t recommend”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I never received this item as it was lost on its way to me.”

Helpful Report

Posted 3 years ago

“The service I have received is so poor that I really don’t think you would want me to put in writing what I think about OB!!”

Helpful Report

Posted 3 years ago

Hi Diane, we are really sorry to hear this. If we can look into this, please contact us at askus@oliverbonas.com and we would be more than happy to help. Team OB

Posted 3 years ago

“Unfortunately the beautiful Oliver Bonas dish had a large chip in it. It was very well packaged and we didn’t discover the chip until my daughter, whose present it was, unwrapped it on Christmas Day! I haven’t been able to return it yet as have COVID!!!”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,258 reviews