Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,340 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 15th October 2025

Zsuzsa B

5992

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good products, but unacceptable customer service. 1. On delivery day, one of the three parts of the table was missing, but no follow-ups or further contacts at all from Oliver Bonas, until we actively contacted them. 2. when contacted via Whatsapp back and forth for 3 days, we were only informed that the missing part will be with us soon, the ticket was then closed without the issue having been resolved. 3. I emailed again to chase the issue, and was finally offered a replacement, however, instead of just the missing part, we were delivered another full set, which is far from ideal as the parts take up a huge amount of space. again, no follow-ups from the service team, and the ticket was closed. 4. only until I emailed again to ask if the extra parts will be collected or I should dispose of them, the service arranged a collection. 5. The final nail in the coffin! It then turned out the missing part we eventually received does not fit the table (photo can be requested) While the table itself looks nice, the quality, as well as subsequent customer service has been far from worthy of the brand.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had a difficult time with your recent order. We will feed this back to our customer service team and make sure this is looked into and reviewed for any training. If we can investigate this further or you would like a collection booked, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Order didn’t arrive so got a refund as got told they wouldn’t ship one to me from the store. Then it finally did arrive from Hermes delivery and it was smashed up and broken. Expected much better from OB. No butter dish and have to travel to get it if I want it but ordered online”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and letting us know. We are so sorry to hear this item was delayed and then arrived broken. We will feed this back to our fulfilment team in regards to issuing extra packing for fragile items. Thank you. Team OB

Posted 3 years ago

“item has been misplaced and not delivered”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. If you need assistance with locating your parcel or having a replacement issued please get in touch at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I had ordered the beautiful, Floral tiered dress as a birthday present on the 28th December, to be delivered to my address in Dubai. I had emailed your very friendly staff twice in between to change the size of my order which was done very efficiently, and then to check when I could expect to receive my order - but only after sending a third email then on the 19th January was I told that they could not deliver to the UAE (Dubai). I was really disappointed, as had been very much looking forward to wearing the dress for my birthday, and that I hadn’t been notified or refunded the amount until I chased it up a third time - with no apology. I love all of your products, both online and in store so it was disappointing that my order went through online, even though the address was the UAE - it didn’t pick up that you didn’t deliver here. The experience wouldn’t stop me shopping with u at all, but I had expected a much more seamless customer service from such an elegant brand. Many thanks”

Helpful Report

Posted 3 years ago

Thanks, for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our customer service and website team to review our delivery service available online. If we can help you with anything else please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Ordered a pack of 8 cards. First package contained a single loose card. Contacted customer services who sent out a replacement....which contained 5 random loose cards (not even the right design). Contacted customer services again and they sent out another replacement - this one contained a single, dirty card (looked like somebody had stood on it) and not even an envelope?! Literally just a single dirty card in a box. Really wouldn't have expected this from Oliver Bonas, so bad and just so bizarre!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. We will feed this back to our fulfilment team as this isn't on and definitely not the standard you'd normally expect from us. Let us know if we can be of any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Have bought dresses in the past and been happy. The quality of the dress was not good. The underslip was bigger than the dress size. Where the stitching was at the ruffle near the bottom was all uneven all the way round and didn’t match up. Very poor quality. Please don’t go down the route of buying very cheap products from China, India etc. the quality is not there and it shows. Many shops have gone out of business due to people not buying as the quality has gone down hill. Would hate to see this happen to OB.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Took over a month to arrive, had to be sent out 3 different times”

Helpful Report

Posted 3 years ago

Hi Alex, thanks for the feedback. We are really sorry to hear this and we will make sure to feed this back to our fulfilment and operations team so we can look into why this happened. Team OB

Posted 3 years ago

“Sadly as a result of the shocking and upsetting service received I don’t know that I will shop with Oliver Bonas again.”

Helpful Report

Posted 3 years ago

Hi Sarah, we're really sorry to hear this has happened. We would like to look into this further so if you could please email us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“One of my orders was cancelled pre Xmas and then instead of this, I received a metal fly to put a photo in :( Oliver Bonus is usually much better than this”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you received the wrong item. We will feed this back to our fulfilment team. If we can investigate this further or replace the item, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The snood hasn’t arrived yet. It is still with Hermes for delivery. It was ordered before Christmas. Can you chase Hermes to get it delivered. Thanks”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear it hasn't arrived yet. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“This was ordered as a Christmas gift to be collected from store. It arrived at the store too late for me to collect before Christmas so is still sitting in it's wrapper”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Waited over 3 weeks for a Christmas present I didn’t receive! Then all we got was a £10 gift card which isn’t really good enough. Won’t be using again.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“No pleased at all as a part was missing so we could not use it But you did give me a refund”

Helpful Report

Posted 3 years ago

“Laddered after wearing for just a few hours”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“They have gone black so don’t think they are silver waste of money really”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Ordered 16-12-21, tracking information nonexistent, emailed for up date and received no information was supposed to be a Christmas present very disappointed”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I was told the item was in the shop but the holding time was very short and it was sent back. Still haven’t had my money back and this was a couple of weeks ago”

Helpful Report

Posted 3 years ago

• We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Item did not arrive within the order (as it turned out it was out of stock) and this was just before Christmas so no time to find a replacement.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Ordered some jewellery as a Christmas present, with plenty of time to arrive, was ok when it left OB but didn’t arrive, when I contacted they said hermes have said it was lost in transit, but then the ring was no longer in stock so could only have a refund. Not completely OB fault but poor communication until I made contact”

Helpful Report

Posted 3 years ago

Hi Natalie, really sorry to hear this happened and thanks for the feedback. We will make sure to feed this back to our team. Team OB

Posted 3 years ago

“Oliver Bonas sells earrings that turn your ears black and then refuses to issue returns/refunds for substandard products.”

Helpful Report

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,340 reviews