Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,658 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poor quality and arrived broken, which is a shame as images looked lovely.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear your item arrived broken. IF we can help or send out a replacement please get in touch askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“This item came broken so very disappointed. It was a Xmas gift.”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team and Hermes as this is disappointing to hear. Let us know if we can be any more help or we can replace it for you at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Arrived broken. Mirror has a huge chip out of the bottom. Wouldn’t buy from these guys again.”

Helpful Report

Posted 3 years ago

“I feel this product really let down your usual high standard of quality. Despite the high price tag, it looked cheap, was lightweight and very flimsy. The workmanship looked very sloppy and dare I say something quite amateur.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or exchange, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I can’t really say as it was my first purchase”

Helpful Report

Posted 3 years ago

Hi ther, we hope you loved your recent purchase and if you need any assistance do contact us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Still waiting for it. Ordered start of December. Shambles.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“I picked these up instore and when I opened at home they were all broken and the boxes then. Terrible.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Terrible Customer Service - avoid! Firstly the table didn't turn up on delivery (Hermes so understandable)... Secondly, then advised to go to multiple stores to pick up the aforesaid table, only to find it didn't exist. Finally found a display item with multiple scratches, which had to be bought again, even though the table had already been purchased! Lastly, it then took over a week to recieve a refund for the original purchase after multiple comms with their customer service team. Not acceptable service even in these trying times. Use this company at your own peril....”

Helpful Report

Posted 3 years ago

Hi David, we are really sorry to hear this and this definitely isn't the customer care we expect our customers to receive so we understand your disappointment. We would love to look into this for you further, so please do drop us an email at askus@oliverbonas.com Team OB

Posted 3 years ago

“I never actually received my order. First time- it went 'missing'. Second time - delivered to a wrong address, a derelict house in fact. Third time- wasn't even out for delivery, and was well past Christmas , so I cancelled it. Appalling. But what do you expect when you contract a company like Hermes? Louise Haycock , who was dealing with my repeated queries was very nice and helpful, but I'll never buy from Oliver Bonas again.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback about Hermes, we know at times all courier services can be frustrating so we are sorry that you have had a bad experience. Using Hermes is a wider business decision but we will certainly pass your feedback on. Thanks for your feedback about Louise, we will make sure to pass this on to her. If we can get this further looked into, please do contact us at askus@oliverbonas.com Team OB

Posted 3 years ago

“The item that came was nothing like the photos shown on the website. Very disappointed, long drop earrings with about 15cms missing of the length. I then tried to return the item but the postage service Oliver Bonas used wouldn’t come collect/ lied and said it tried multiple times but didn’t. So will now have to go find a shop to return to. Overall not happy and would not now order from this website again with differing images/ wrong images for products”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I was really disappointed to find that the stars were stuck on to the socks with many missing/fallen off on arrival. I was unable to gift them and promptly returned . Refund was processed very quickly”

Helpful Report

Posted 3 years ago

• Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I tried to return the product instore but was told as I paid with PayPal I had to send it back. This was not mentioned anywhere during the purchase.”

Helpful Report

Posted 3 years ago

Hi Jamie, our returns policy can be found on our website https://www.oliverbonas.com/returns-and-refunds. If you have any other questions about this then please let us know at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Sorry. I am unable to write a review about the handbag as after 5 weeks it has not been delivered and I have cancelled my order. It would be silly to just review an extra strap I bought as I have nothing to attach to it! It was ordered in early December and I do believe the 2-4 waiting time was not shown then! How can you email to ask about my purchase when it has never arrived!! Very disappointed. One star is one too much.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Ill fitting. I have about 10 ball caps all fit except this one from here.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Not yet received still?!”

Helpful Report

Posted 3 years ago

“Im still waiting for this to arrive ,ordered 9th December.Meant to be part of a Christmas gift!”

Helpful Report

Posted 3 years ago

“Never arrived”

Helpful Report

Posted 3 years ago

“This item was purchased for my daughter in Australia. In spite of the delivery date given, the item still has not been delivered. I have not received any notifications or explanation. I am beyond disappointed.”

Helpful Report

Posted 3 years ago

“The earrings I ordered arrived loose in a bag with no tamper proof seal. I messaged customer services who sent a replacement order which arrived the same. I gave up as no-one seemed to understand what I was complaining about even though it states in the return policy they can't be returned unless the tamper proof seal is intact.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“Ordered online as a Christmas gift. Arrived with broken glass. Sent photos to customer services of the damage, then received mixed messages about whether they actually wanted it back or not so had thrown packaging away. Eventually had all the hassle of arranging a hermes collection for it and had to leave it on step for 2 days in plastic bag, slightly paranoid that someone might pick it up and hurt themselves. Did get a refund quickly but what an absolute faff for a damaged item. Shame though as the item was pretty.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,658 reviews