Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

“I am a standard size 12 and have ordered from OB before size 12 fits perfectly fine, but this dress in size 12 was huge, so I sent it back for a size 10 and it was also huge. So to need a size 8 shows the sizing is a completely awry. A shame as did like the dress but To have to pay for returns each time as well has put me off ordering from OB again.”

Helpful Report

Posted 3 years ago

Hi Kate, Oh no. We're sorry to hear you've had trouble with the sizing of your dress. We'll feed this back to our fashion department for review. We do offer free returns. We'd be more than happy to help with any of your future returns, so please pop us an email at askus@oliverbonas.com. Have a wonderful day. Team OB

Posted 3 years ago

“My order of 4 items was cancelled without my knowledge. I only found this out when I chased it 10 days after ordering. Nobody was able to tell me why, or why I hadn’t been informed. One of the items had subsequently gone out of stock so I could only reorder 3 of my items.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The staff are never particularly friendly when I go into this store. I shop at OB a lot and this is the only shop that I do not receive very good customer service.”

Helpful Report

(Richmond) - Posted 3 years ago

Hi there, we are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“It still hasn’t been delivered?”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Lovely bulb however it took 3 attempts and almost a month of waiting to get one that actually worked or wasn’t damaged!”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Not very flattering on me but I’m sure that’s just my shape!”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Hurt my ears after wearing for more than two days”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Love the design but had to swap in for another style as the pink film melts in heat, which isn’t suitable when you have a lightbulb inside! .”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Quite disappointed with this faux plant and would have returned it but my husband was too quick off the mark recycling the packaging. The plant is a fair bit smaller than it looks in the image and 2 of the stems had come unattached from the centre block making it even more sparse. Not worth the money in my opinion.”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Ordered this for Christmas for my daughter at the beginning of December but unfortunately didn’t arrive until a week after so had to go out and buy her something else last minute, very disappointed, it looked lovely but had to return as no longer required”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Beautiful fabric . Unfortunately sale item looked faulty as the dress was shorter than the hem . Not up to usual amazing OB standard !”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Lovely dress & good fit . However the dress was shorter than the lining . Dread to think what it will look like after a wash !”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Really lovely xx”

Helpful Report

Posted 3 years ago

Hi Sarah, thanks for your feedback, we really appreciate it. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Gloves look great but are far too big for size small. On a cold day they are not warm and not having a thumb cover makes wearing even more uncomfortable.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“easy peasy ordering process and sadly, return process”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, we really value your suggestions. We will feed this back to our teams to continue the conversation. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Ordered end of December, still hasn't arrived! Currently 23rd Jan so almost a month. Posted very quickly but Hermes seem to have lost it. I have been in contact with them so it is hopefully arriving soon but honestly who knows. Excited for the pressure mat, but I would implore Oliver Bonas not to use Hermes in the future as this is a common occurrence with them.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback about Hermes, we know at times all courier services can be frustrating so we are sorry that you have had a bad experience. Using Hermes is a wider business decision but we will certainly pass your feedback on. Thanks, Team OB

Posted 3 years ago

“Great designs and good quality items. Easy to place an order and delivery is prompt The returns process is simple to follow.”

Helpful Report

Posted 3 years ago

Hi there, thanks for your great feedback, we really appreciate it. . Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“I’m very disappointed in that I ordered a jumper and unfortunately it went missing. The jumper is not out of stock. 🥲”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Lovely earings but lost one the first time I wore them . The loop is so fragile that you cannot put a back on as it bends the metal. My daughter in law had the same problem so sent back the pair I got for my daughter. Disappointing .”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Shame I can’t give this bag 5 ⭐️ but sadly one of the gold strap rings keeps coming undone, resulting in the strap coming off. Poor design. The style of the bag itself is just the ticket for what I need day to day (perfect sized compartments and love the colours) but just don’t feel secure with it. Can something be done to fix it?”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Reviews