OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,248 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,248 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not strong enough?”

Helpful Report

Posted 7 years ago

“I was sent 12 bottles of the completely wrong vape oil as requested by telephone. I was told to send it back, but Royal Mail wouldn't post it because of the contents. Courier telephone number please?”

Helpful Report

Posted 7 years ago

Hi Faith, I'm very sorry that this has happened. I will contact you directly to discuss this further with you. Kind Regards, Chelsea @ OK Vape

Posted 7 years ago

“my Brother has still have not got his last order”

Helpful Report

Posted 7 years ago

Hi Natasha, I'm so sorry to hear your brother's order hasn't arrived. Please could you contact us either by phone on 0333 4141455 or email at info@okvape.co.uk and we will ensure that this issue is resolved right away. Kind Regards, Alice @ OK Vape

Posted 7 years ago

“some refill packs last longer than others”

Helpful Report

Posted 7 years ago

Hello, I'm sorry that you feel that our refills have not been up to our usual standard. Please be assured that we have not made any changes to the way in which our refills have been manufactured. I will contact you via email so we can look into this issue further. Kind Regards, Chelsea @ OK Vape

Posted 7 years ago

“Ordered 14 packs of tips and received email to confirm it had been shipped on the Friday and still not received by Wednesday. I assumed as usual it had been sent recorded delivery and would therefore have a tracking number as only to be told they hadn’t posted it recorded and I would have to wait 5 working days before anything could be done.”

Helpful Report

Posted 7 years ago

“Was disappointed that I ordered on the Friday and didn’t receive until the following Friday even though it’s supposed to be sent 1st class post”

Helpful Report

Posted 7 years ago

Hi Helen, I'm sorry that your order was delayed slightly. I can confirm that your order was dispatched as normal, but we have noticed that the post has been a bit slower over the past couple of weeks. This is under investigation, but I will contact you via email to discuss this further. Kind Regards Chelsea @ OK Vape.

Posted 7 years ago

“sent 2 emails and noreply from either”

Helpful Report

Posted 7 years ago

Hi Martyn, I'm really sorry, that you haven't received a reply from us, we will look into this and get back to you by e-mail right away. Kind regards Michelle

Posted 7 years ago

“There's not as much nicotine in the e cigarette refills as there used to be, had several dud ones and is happening more frequently.”

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Posted 7 years ago

“I think the zero nicotine should be cheaper”

Helpful Report

Posted 9 years ago

Hi there, I completely understand that you feel this way however unfortunately the difference in production costs for the nicotine free refills in comparison to the refills that do contain nicotine are so minimal that we do need to charge the same for them. Kind Regards, Alice @ OK E-Cig

Posted 9 years ago

“When good they are just that, good. But recently there have been some problems. The most recent dozen or so packs I have bought have been very poor quality, lasting just a few hours and often tasting almost like soap. They have become very inconsistent. There is a quality control problem somewhere.”

Helpful Report

Posted 9 years ago

Hi Darren, I'm really sorry to hear that you have been disappointed in our products recently. I can assure you that we have made no changes to the way in which our products are manufactured. We maintain strict quality control measures and experience a very low returns rate, however we value all of our customers and would never ignore any feedback. If you still have the packaging for any of the refills in question please could you let me know the batch number? This should be printed on the bottom of the pack. Please could you also let me know where they were purchased from (store or online). Please contact me by email to sales@ok-ecig.com. Kind Regards, Alice @ OK E-Cig

Posted 9 years ago

“I have used these for 3 years now and at first was very impressed by how long they lasted, but I have now noticed that they are lasting less anD less now, and will probably try an alternative brand”

Helpful Report

Posted 10 years ago

“I have to agree that there is a problem with the extra high cartridges, I have only bought them a few times now but I have had some that you only get 10 puffs and it's empty and others that are empty so where I thought I would save money I haven't. Will go back to the blue packs and if there is a problem with them I will have to find another company to buy from as unfortunately it seems Ok are not doing anything about this problem, shame because shipping is fast and free and for a year I had been very happy with the product :(”

Helpful Report

Posted 10 years ago

“i have been using this product now for 2 years and I have been very happy with it. but can I say my last 2 batches bought on line have been very poor quality even a few in the packs were empty and the rest have lasted no time I am using double the amount. please can u let me know what is happening as being a regular customer I feel I am due a replacement.”

Helpful Report

Posted 10 years ago

“Although I and my wife have not touched a cigarette since June 2013, we have, for the last few months, been very disappointed with the life of the cartridges, some of which last only a couple of hours. When we started using OK E-Cigs the cartridges would last the whole day, now we are using between 2 and 3 per day!! My sister also finds she has the same problem. So come on OK, get your quality control sorted or you could lose our custom.”

Helpful Report

Posted 10 years ago

Hi Steven, Thank you for your feedback, we're so sorry to hear that you feel there has been a lapse in the quality of our cartridges. I will send you an email so that we can look to try and resolve this issue for you. Kind Regards, Alice

Posted 10 years ago

OK Vape is rated 4.8 based on 7,248 reviews