OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,651 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,651 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm disappointed because I didn't expected it to be so sweet. It's like I'm vaping liquid sugar. The strawberry and blueberry ones I can not use, they are so sweet, they make me sick. Even the menthol one is more sweet than menthol. I would have liked the tobacco one, but again, sweet. I've bought 12 packs at my first order and I can barely smoke the cream and mint. I feel less sugar taste with that.”

Helpful Report

Posted 2 years ago

“It didn’t help me to stop smoking I’ve reduced myself”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your feedback - we are sorry to hear that it didn't help you quit and that you've had to reduce smoking on your own. If you have any questions or if there is anything we can help with then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“As a loyal customer for the best part of a year, I have watched service from this company decline. Free postage is now 48 hour not 24. All my bonus points have vanished with their new bonus system appearing. I love the products, but the cost is increasing way above inflation.”

Helpful Report

Posted 2 years ago

Hi there, Many thanks for your review. We appreciate the free delivery service has changed from a 24 to 48, however we are seeing lots of the parcels still getting delivered in around the same time. The free service has improved however as it is now fully trackable; which seemed a very desirable feature from the feedback we have had from our customers. We are sorry to hear your points disappeared, if you could send us an email directly to info@okvape.co.uk then we will look into this for you. We did have to increase our prices in September last year, but we had not increased our prices at all for the previous 10 years. Due to cost increases, this was unavoidable - but there have no increases since and the current prices will remain for the foreseeable. We value your custom and feedback and hope you are able to continue enjoying our products. If you have any questions at all then please do let us know. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Ordered for my holidays as usual thought l would get next day didn't get in time for my holiday”

Helpful Report

Posted 2 years ago

Hi Ann, Many thanks for your review. I'm sorry to hear the delivery took longer than expected. We are reliant on external postal services to deliver orders on time, unfortunately due to the higher volumes of mail due to the Royal Mail Industrial Action and the festive period, there was significant disruption in their services. We thank you for your patience and understand - please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“I can’t really give a good review as my order that was placed in December has still not arrived. Yes there have been postal strikes but there has been deliveries of other stuff from DPD and the Royal Mail to other members of my family since, so at the moment my review is not positive. My order number is 808095 in case anyone at Ok Vape wants to respond”

Helpful Report

Posted 2 years ago

Hi Lloyd, Thank you for your review. We're sorry again to hear of the delays with receiving your order due to the strikes - just to confirm we have responded via email and are glad to see this has now been resolved for you. If you have any further questions then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Paid for 24 hours Royal Mail shipping and waited 5 days for delivery Should not advertise if it can not be achieved”

Helpful Report

Posted 2 years ago

Hi Christopher, Many thanks for your review. I'm sorry to hear the delivery took longer than expected. I can see the order was placed after our despatch cut-off time, 23rd December which was after the last posting date before Christmas. We are reliant on external postal services to deliver orders on time, unfortunately due to the higher volumes of mail due to the Royal Mail Industrial Action and the festive period, there was significant disruption in their services. We thank you for your patience and understand - please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 2 years ago

“Good value: both batteries and the nicotine capsules lasted amazingly long. Produced loads of smoke! However, rapidly gave me a cough. Ten Motives product doesn't do that (though more expensive).”

Helpful Report

Posted 2 years ago

Hi Oliver, Thank you for your review! It may be worth trying lower strength to see if that helps? :) Amber @ OK Vape

Posted 2 years ago

“My order arrived without the 2 batteries”

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Posted 3 years ago

Hello Sylvia, We are so sorry about that. I will contact you directly so we can get this sorted for you. Kind Regards, Amber @ OK Vape

Posted 3 years ago

“Never responded to a query. Still waiting part of my order.... Product is rubbish - filters last for about half a day. Battery even shorter. Its in the bin.”

Helpful Report

Posted 3 years ago

Hello Paul, I'm sorry to hear that you're not happy with our products and service. We value all customers and would never intentionally ignore you. We did respond to your query on 7th September however we do apologise if you haven't received it. We have tracked your order and can see it has been delivered on the 9th September. I'll contact you directly to resolve these matters. Thank you, Amber @ OK Vape

Posted 3 years ago

“Very disappointed that I'm now going to have to change to a diffeeant vape as you've more than doubled your price almost the price off cigarettes . I spent alot of money on your site . Won't be buying anymore at that price my friend's feel the same your going to lose alot off customers.”

Helpful Report

Posted 3 years ago

Hi Linda, We have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods. Thank you for being a valued customer and we hope you continue to enjoy our products. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Always very difficult to get past pay now page . I’ve had many orders and when I try to repeat orders can never manage to do it . Most frustrating site I’ve ever encountered”

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Posted 3 years ago

Hi Gwenda, I'm sorry to hear that you're having some issues placing an order. I will contact you directly to assist you further.

Posted 3 years ago

“I thought these were good, but after a couple of weeks the rechargeable battery doesn't work anymore.”

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Posted 3 years ago

Hi Diana, I'm sorry to hear that you are having some issues with your battery. I will contact you directly to resolve this.

Posted 3 years ago

“Several times the refill will not screw into the battery end ! I have saved a brand new 1 that I can send to you ! I have 3 batteries and it will not screw in any of them !?”

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Posted 3 years ago

“Package has not been delivered. Any ideas?”

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Posted 3 years ago

Hi Neil, please do contact us directly so that we can look into this for you.

Posted 3 years ago

“Recently I’ve been getting Ecig refills that run out far to quickly. I’m considering looking for a different vape. I change batteries regularly & replace regularly. It’s like they’re not so good anymore.”

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Posted 3 years ago

“There was a battery missing it was an empty box .perhaps u will send me one with my order”

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Posted 3 years ago

Hi Elizabeth, we are so sorry about that. I will contact you directly so we can get this sorted for you. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Only had my e-cig 3 months and it’s no longer working, seemed really good to start with.”

Helpful Report

Posted 4 years ago

Hi Ellie, We're so sorry to hear this. We'll get in touch directly with you so we can get this sorted out, Kind Regards, Alice @ OK Vape

Posted 4 years ago

“The recent batteries purchased are dead. This might just have been a bad batch. If I become desperate, I shall re-order(hopefully not with the same result).”

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Posted 4 years ago

“Been purchasing extra high refills for a long time but over last few months near enough every box of 5 has 1 menthol refill put in it. And refills aren't lasting as long as they used to”

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Posted 4 years ago

“Replacements do not seem to last very long on last 2 sets I have purchased Maybe a faulty batch or maybe that they are not being filled with as much vapour so that people need to purchase more May try buying my next lot from Assad shop to see if they last longer One vapour filter usually last me a day now using 2 a day get not using it anymore than normal has anyone else noticed this problem”

Helpful Report

Posted 4 years ago

OK Vape is rated 4.8 based on 6,651 reviews