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OK Vape Reviews

4.8 Rating 5,408 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,408 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package has not been delivered. Any ideas?”

Posted 2 years ago

Hi Neil, please do contact us directly so that we can look into this for you.

Posted 2 years ago

“Recently I’ve been getting Ecig refills that run out far to quickly. I’m considering looking for a different vape. I change batteries regularly & replace regularly. It’s like they’re not so good anymore.”

Posted 2 years ago

“There was a battery missing it was an empty box .perhaps u will send me one with my order”

Posted 2 years ago

Hi Elizabeth, we are so sorry about that. I will contact you directly so we can get this sorted for you. Kind Regards, Alice @ OK Vape

Posted 2 years ago

“Only had my e-cig 3 months and it’s no longer working, seemed really good to start with.”

Posted 2 years ago

Hi Ellie, We're so sorry to hear this. We'll get in touch directly with you so we can get this sorted out, Kind Regards, Alice @ OK Vape

Posted 2 years ago

“The recent batteries purchased are dead. This might just have been a bad batch. If I become desperate, I shall re-order(hopefully not with the same result).”

Posted 2 years ago

“Been purchasing extra high refills for a long time but over last few months near enough every box of 5 has 1 menthol refill put in it. And refills aren't lasting as long as they used to”

Posted 3 years ago

“Replacements do not seem to last very long on last 2 sets I have purchased Maybe a faulty batch or maybe that they are not being filled with as much vapour so that people need to purchase more May try buying my next lot from Assad shop to see if they last longer One vapour filter usually last me a day now using 2 a day get not using it anymore than normal has anyone else noticed this problem”

Posted 3 years ago

“order still hasn't arrived”

Posted 3 years ago

Hi Gloria, I'm so sorry to hear that your order didn't arrive. I can see that my colleague looked into this and organised a replacement order for you so I hope that we were able to resolve this to your satisfaction. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“I will let you know when I eventually receive it !”

Posted 3 years ago

We're so sorry to hear your order still hasn't arrived. The service from Royal Mail is a little disrupted at the moment due to the current situation however we will contact you directly to look into this further for you. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Your new menthol batteries are horrendous I'm sorry you have lost a customer”

Posted 4 years ago

Hi Pat, I'm really sorry to hear that you don't like our new tobacco menthol refills. These have been introduced as an alternative for new vapers that are switching from menthol cigarettes, so we understand that existing customers may be used to our original menthol refills. Please be assured that we still have our original menthol flavour available and have no plans to stop selling these. If you still have any of the tobacco menthol refills you purchased in your previous order we would be happy to exchange these for you. If you have any questions or I can be of any help at all, please don't hesitate to contact me. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Did not receive my free charger with pack of e-cigarette refills”

Posted 4 years ago

“In the last two m-c I noticed that cigarettes are much weaker . In sam cases they are almost completely free of nicotine .”

Posted 4 years ago

“I have my doubts about my last TWO purchases. The first I put down to a bad batch but when my latest order proved to be the same I knew it wasn’t me. These refills do not taste of menthol for more than one puff and even that is very faint. It is more like tobacco. I buy from Asda as well and they are always as they should be. Probably won’t order from ok vape again which is a shame because the service is good.”

Posted 4 years ago

Hi Rhona, I'm so sorry to hear that you're unhappy with your recent purchase. We will contact you directly to discuss this issue further. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“Usually very good but my cigarette refills run out a lot quicker than usual.”

Posted 4 years ago

Hi David, I'm so sorry to hear that you haven't been happy with your recently purchased pack of refills. We will contact you directly to discuss this further. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“There has definitely been a change to the refill cartridges despite all replies from ok vape stating otherwise. I always raved about your products and converted all my smoker friends to your products. They have however all converted back over time due to poor quality in the cartridges. I have refrained from leaving a review up until now and always emailed direct with any issues providing batch numbers and have always had the same response that they have had no other issues. On occasion I have been sent a few replacement cartridges but nothing in comparison to the ones that have been faulty. I prefer to buy online to gain loyalty points and benefit from the free gifts of batteries etc but find buying in bulk even less value for money due to half the cartridges being less full. I started on menthol ecig 6 years ago and used 1 cartridge per day sometimes 2 on a weekend whilst off work however I now buy at least 5 packs a week And definitely use them. I thought I could have been that I moved on to the more powerful battery and reverted back however this made no difference. It’s really not acceptable and to b honest the customer does not have a leg to stand on as it’s our word against yours. You know when ur cartridge is full as it pops when you take your first puff and that is very rare with these cartridges now a days. I don’t overcharge my batteries and I always replace once a month to ensure I’m not damaging my throat sucking on burnt out batteries and trying to maximise the quality of my cartridges. It would b good if customers could actually see if their cartridges are full upon purchase. I really liked these products and I’ve never had a cigarette in 6 years but I feel users are not getting what they are paying for and it seems it’s I’m not the only one.”

Posted 4 years ago

Hi Emma, We're really sorry to hear that you have been experiencing an issue with some of our products. We maintain high levels of quality control and haven't changed the way in which our products are manufactured so you shouldn't be experiencing this issue. However, we take all complaints and customer feedback seriously and will get in touch with you directly to discuss this further. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“Causing slight chest pain which has never happened with any other liquid🤷‍♂️”

Posted 4 years ago

“I find that Some of the refills are not up to full capacity.”

Posted 4 years ago

“Liquid has changed. Very pale and weak.”

Posted 4 years ago

Hi Richie, I can confirm that we have not made any changes to the way in which our products are manufactured, so I am sorry to hear that you have received some e liquids that you don't feel are up to our usual standard. I will contact you via email to discuss this issue further. Kind Regards, Chelsea @ OK Vape

Posted 4 years ago

“I’ve been using these for 6 years and have recommended them to so many people! But has the content changed because the flavour is running out far too quickly?? Today I’ve used 3 (high strength)! Up until about 3 months ago I was using 1 a day?! What’s happening OKVape? I’m doing some research to change suppliers as this is bugging me as I feel I may be being ripped off :(”

Posted 5 years ago

Hi there, We're so sorry to hear you haven't been happy with our products recently. Please let me assure you that we haven't made any changes to the way in which we manufacture our products and would never short-change our customers. We do however take all complaints seriously so we will contact you by email to get some further information in order to look further into this. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“You sent me wrong order numerous times and I've recieved replacement for order which was sent again and guess what wrong one again”

Posted 5 years ago

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OK Vape is rated 4.8 based on 5,408 reviews