OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,518 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,518 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 start up vape kits as I required new batteries. Unfortunatly one of the batteries doesn't work so disappointed.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to leave your review. I'm sorry to hear that you are disappointed with our battery. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 11 months ago

“Not a good replacement for 10 motives as promised , taste nothing like them”

Helpful Report

Posted 11 months ago

Hi Rachel, Thank you for taking the time to leave a review. We're sorry to hear that you are disappointed with our 10 Motives alternative. Just to clarify, we are a different company therefore we do not make the same product, we simply offer an alternative option. Best wishes, Ashley @ OK Vape

Posted 11 months ago

“Your replacement batteries for Ten Motives do not hold their charge - or are showing as fully charged when they are as flat as a pancake - extremely disappointed and dissatisfied.”

Helpful Report

Posted 11 months ago

Hi Maggi, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me via email, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 11 months ago

“Bought cigalike kit and 2 packs of refills- menthol &tobacco. Complete waste of money. No puff, no flavour.”

Helpful Report

Posted 11 months ago

Hi Diana, Thank you for your review. We are so sorry to hear you have experienced an issue with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. Please get in touch with me directly so we can get further information. Kind Regards, Ashley @ Ok Vape

Posted 11 months ago

“The last few orders I've had have not been good. One pack used to last 5 days, I'm lucky if it lasts 3 days now and no I'm not using them more often, but now it's becoming expensive”

Helpful Report

Posted 11 months ago

Hi Jaqueline, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. If here is anything I can help you with, please feel free to get in touch with us via email or phone. Kind regards, Ashley @ OK Vape

Posted 11 months ago

“Cartridges passed their expiry date on 18/08/24!”

Helpful Report

Posted 11 months ago

Hi Kathleen, Thank you for taking the time to leave your review. I'm sorry to hear about this issue. We understand how frustrating it can be when a product doesn't meet your expectations. We have sent you an email earlier today regarding this. If there in anything else I can help you with in the meantime, please let me know. Kind regards, Ashley @ OK Vape

Posted 11 months ago

“Hi, I purchased 4 starter kits, already one of the rechargeable cartridges has failed to charge, very disappointed with that, yours sincerely J H”

Helpful Report

Posted 1 year ago

Good afternoon, Thank you for taking the time to leave your review. I'm sorry to hear that your product is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please do get in touch with us via email and we will sort this out for you. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“I really love that you guys are keeping these alive after other brands are ditching them. Well priced, and delivered in good time. However the flavor of the medium menthol refills I tried I found awful. Compared to the 10 Motives (usual brand) they taste like dried citrus peel, and something rotten. Almost no menthol flavor at all. Not sure if I got a bad batch, or if the flavor is a work in progress but a shame for me. I hope they improve, and will keep you guys in mind, but can't use them if the flavor stays like that.”

Helpful Report

Posted 1 year ago

We are sorry to hear that our product did not taste as expected, I would like to get some further information about this and resolve this matter for you. I will get in touch directly with you via email. Kind Regards, Alison @ OK Vape

Posted 1 year ago

“Ordered and paid for next day delivery, didn't arrive, by lunchtime 2 days later they still hadn't arrived and as we were going on holiday couldn't wait any longer so had to delay delivery for a week..”

Helpful Report

Posted 1 year ago

Hi There, Thank you for taking the time to leave us your feedback, we are sorry to hear about your experience. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We would like to get some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“I have bought this product recently but not happy with the product , liquid coming in my mouth while using it. Brand new vape and first time using it the device. I wouldn’t recommend to anyone tbh.”

Helpful Report

Posted 1 year ago

Hi Zohaib, Thank you for taking the time to leave us your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. I can see that you have got in touch and we have replied but you have not responded, it may be worth checking your junk or spam email. I will have this email resent for you today. If you need any further assistance or have any more feedback, please don't hesitate to reach out. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

“It took 7 days for my order to arrive which isn't good”

Helpful Report

Posted 1 year ago

Hi Julie, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“I find they are the best compromise for me. I still get my nicotine fix without the harmfull tars.”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us a review. If we can be of any help at all, then please don't hesitate to get in contact. Best Wishes, Bleu @ OK Vape

Posted 1 year ago

“Why did I pay £3.00 for Royal Mail to deliver. Still took 5 days to deliver??????”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your feedback; we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please do let me know if you experience any further issues. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Products didn't have very good dates on ,I actually mentioned this on ordering bu still only got five months date on them which is very bad”

Helpful Report

Posted 1 year ago

Hi Francine, We're very sorry to hear this seemed to be the case. I will get in touch with you directly via email to find out further information and resolve this. Kind regards, Amber @ OK Vape

Posted 1 year ago

“E-cigs poor, air-flow poor and inconsistent useability. Moved onto a different product, OK Pod, which then went out of supply for a considerable time. Took business elsewhere. I liked the pods and considered an upgrade, but the overall OK Vape site and business? No so sure.”

Helpful Report

Posted 1 year ago

Hi Alex, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Best wishes, Amber @ OK Vape

Posted 1 year ago

“tips very hard to open also batteries dont seam to last any amount of time got 4 new batteries delivered 1 wasnt working”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your review. We’re really sorry to hear you have been disappointed with the batteries lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Amber @ OK Vape

Posted 1 year ago

“I ordered 3 eliquid refills and only recieved one. I would rate the product highly, just disappointed the order was not correct.”

Helpful Report

Posted 2 years ago

Hi James, Many thanks for your review. I am really sorry to hear you haven't received all the items you ordered - I have sent you an email direct. Kind regards, Amber @ OK Vape

Posted 2 years ago

“I have been buying 10 Motives for more than 10 years and decided to change to OK Vape as they were similar but cheaper. I bought 3 of the regular batteries and 3 of the larger super king style. I fully charged and numbered each, and have used each one twice. All are useless at holding a charge, at best they last for about 5 hours but most only last for 2 or three hours, this is significantly leas than 10 motives which have always lasted at least a day on full charge. I am disapointed by this and will be returning to 10 motives.”

Helpful Report

Posted 2 years ago

Hi Debbie, Many thanks for your review - we value all customer feedback and are truly sorry to hear that our cigalike batteries did not live up to your expectations. Our K1 Batteries are supposed to last around 300 puffs between charges, and our K2 Superking Batteries 450 puffs - this will obviously vary depending on your vaping style and habits and are an approximate guidelines. If you feel the batteries did not meet these guidelines, then please do get in touch with us via email at info@okvape.co.uk so we can take some further information and try to resolve this. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I'm disappointed because I didn't expected it to be so sweet. It's like I'm vaping liquid sugar. The strawberry and blueberry ones I can not use, they are so sweet, they make me sick. Even the menthol one is more sweet than menthol. I would have liked the tobacco one, but again, sweet. I've bought 12 packs at my first order and I can barely smoke the cream and mint. I feel less sugar taste with that.”

Helpful Report

Posted 2 years ago

“It didn’t help me to stop smoking I’ve reduced myself”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for your feedback - we are sorry to hear that it didn't help you quit and that you've had to reduce smoking on your own. If you have any questions or if there is anything we can help with then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 6,518 reviews