OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,134 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,134 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Batteries don’t last as long as they used to”

Helpful Report

Posted 2 years ago

Hi Frances, Thank you for your review. We're very sorry to hear this - I can reassure you we have made no changes on how our products are manufactured and we continue to maintain strict quality control measures. Nevertheless, we value each and every one of our customers and would never ignore any feedback. I will get in touch with you directly so we can take some further information and work with you to resolve this. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Excellent service .Helpful lady on the phone when making your order.”

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Posted 2 years ago

Hi Linda, Thank you very much for your review, we're glad to hear we were helpful over the phone 😊 If there is anything else we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Been using Ok Vape for a long time ... recently getting rid of Kudos rewards was a bad idea and also fed up of things being constantly out of stock .. thinking of using a different vape i am sorry to say.”

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Posted 2 years ago

Hi Erica, Thank you for sharing your thoughts and feedback. We would be very sorry to lose you as a customer; if there is anything we can help with then please let us know. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Excellent service, quick delivery, good quality product.”

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Posted 2 years ago

Hi Susan, Thank you very much for your glowing review! If we can be of any help then please don't hesitate to reach out to us. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Usual great service however now the loyalty points have gone my monthly payment for my regular order has gone up £20 so I may need to start looking for alternative vapes 😭”

Helpful Report

Posted 2 years ago

Hi Sharon, Thank you for your review and feedback. If we can help with anything else then please do get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“The batteries are better than any other I havepurchased”

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Posted 2 years ago

Hi Bernice, We're delighted to hear this, thank you for sharing! If we can be of any assistance, please don't hesitate to get in touch. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Brilliant quick delivery and great service if any problems.”

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Posted 2 years ago

Hi Tracy-Ann, Thank you so much for taking the time to leave a review! As always, please don't hesitate to let us know if we can help. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Good product and quick delivery”

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Posted 2 years ago

Hi Nigel, We're delighted to hear this, thank you for leaving a review! If we can be of any assistance, please get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Easy to order. Fast free delivery.”

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Posted 2 years ago

Hi Geraldine, Thank you for sharing your review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“easy ordering, speedy delivery, very happy”

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Posted 2 years ago

Hi Dorothy, This is great to hear, thank you for your review! Please let us know if we can be of assistance. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Good delivery. Good product”

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Posted 2 years ago

Hi Beverly, Thank you for your feedback! If we can help at all then please get in touch. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Excellent service at a great price .”

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Posted 2 years ago

Hey there, Thank you for your review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Telephonist was very pleasant and extremely helpful. Goods delivered safely and all correct! Thankyou very much. Excellent service.”

Helpful Report

Posted 2 years ago

Hi Daphne, This is lovely to hear, thank you so much for sharing your experience with us! Please let us know if we can help anything else. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Very expensive now. Can buy you’re product from third party suppliers much cheaper. Kudos points disappeared. Put back on after a transaction of £270 rather than offering to refund the difference. More and more of the cartridges are duds and don’t last nearly as long”

Helpful Report

Posted 2 years ago

Hi Ron, We appreciate your feedback and have discussed this with you via customer service. Please let us know if there is anything else we can help with. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Recently purchased 2 x starter kits but one of the battery e cigs has stopped working after 2 weeks so am a bit disappointed”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for your review. We are very sorry to hear this and I have got in touch directly to resolve this with you. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Great product, easy to use online service and delivery is fast”

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Posted 2 years ago

Hi Jason, Thank you for your review, we're delighted to hear this! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Excellent product, just wish they would use delivery other than Royal Mail ( not reliable in their delivery service !!”

Helpful Report

Posted 2 years ago

Hi Catherine, Many thanks for your review. We're sorry to hear it seems you have experienced delays in your deliveries, we also offer DPD for a low cost which you can select at the basket or checkout page. Please see here for further information: https://okvape.co.uk/delivery/ If we can be of any assistance then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Always good value.waiting to see what offer will be given instead of kudos points”

Helpful Report

Posted 2 years ago

Hi Pat, Thank you for sharing your feedback! Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Service excellent, just did not like the taste.”

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Posted 2 years ago

Hey there, Thank you for your review, although we're sorry to hear you didn't like the taste. If we can be of any help then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Very good service”

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Posted 2 years ago

Hi Andrew, Thank you for your review! Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 7,134 reviews