OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,136 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,136 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value does what it says brilliant”

Helpful Report

Posted 2 years ago

Hi Alan, Thank you so much for your review! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Excellent service but expensive”

Helpful Report

Posted 2 years ago

Hi Michael, Thank you for your review and feedback. Please don't hesitate to reach out to us if we can assist at all. Kind regards, Amber @ OK Vape

Posted 2 years ago

“E-Cig refills are a good quality product. OkVape are great to deal with, easy to use online purchasing and good service, communication and delivery. The loyalty program did provide good savings but has now gone, interesting to see the next evolution for frequent customers.”

Helpful Report

Posted 2 years ago

Hi Graeme, We truly appreciate the feedback, thank you so much for taking the time and leaving a review. If we can be of any help then please get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Hello I am very happy with products an the speed they arrived my onot issues is 1 of the battery's cut out halfway through taking a puff Kindregards Steve”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you for your review! I'm sorry again to hear of the issue you have encountered, and believe we have contacted you and resolved this with you already. Please don't hesitate to get in touch if there is anything else we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“They did not include charger with last order”

Helpful Report

Posted 2 years ago

Hi Linda, We are very sorry again to hear this happened and hope you have now received the missing item. Please don't hesitate to get in touch if there is anything we can help with. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Great buy first class service”

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Posted 2 years ago

Hi Betty, Thank you for your review! If we can be of any help then please reach out to us. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Ordered goods without any problems received items via post took a little longer than other reviews stated but happy with product, Thank you.”

Helpful Report

Posted 2 years ago

Hi Ron, Thank you very much for your feedback and review, although we are sorry to hear your order too longer than usual to arrive. Please don't hesitate to get in touch if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Overall very good however some of the refills, about 5%. are definitely defective/underfilled and I end up discarding.”

Helpful Report

Posted 2 years ago

Hi Keith, Thank you for your review. We deeply regret to hear that you are encountering issues with some of the refills and would like to assure you that we are committed to resolve this. I have also contacted you via email in order to try and rectify this with you. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Dissapointed that the prices wern't cheaper than in Asda's they charge £6.50 per pack of refills whereas you charge £7!”

Helpful Report

Posted 2 years ago

Hi Peter, Many thanks for your review. Unfortunately supermarket pricing isn't something we have any control over. However, we do have a wider range of products online and refill prices from only £5.30 within our multibuy deals. You can view our full range of multibuy deals here: https://okvape.co.uk/ok-cigalike/e-cig-refills/multipacks/. We hope that our service, range of products and special deals are a good reason to shop online with us and that you will continue to enjoy our products. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Quick and easy to order online. Good price. Delivered on time.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you very much for your lovely review! Please let us know if we can be of any assistance. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Deliver on time and well packed”

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for your review! If we can help at all then please don't hesitate to reach out to us. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Excellent service and great telephone staff”

Helpful Report

Posted 2 years ago

Hi Carole, Thank you so much for your review and feedback! Best wishes, Amber @ OK Vape

Posted 2 years ago

“Great service, user friendly site and wonderful product - the Best”

Helpful Report

Posted 2 years ago

Hi Cathy, Thank you so much for your glowing review! If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Return policy is rubbish”

Helpful Report

Posted 2 years ago

Hi Wayne, Thank you for your feedback. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Normally very good. However I waited a long time for my last order and now menthol is out of stock again!”

Helpful Report

Posted 2 years ago

Hi Michelle, Thank you for your review and we are very sorry for the stock availability on our Menthol Pods. We are also sorry to hear your order took longer than usual to arrive, unfortunately we are reliant on external postal services to have our customers orders delivered to safely and efficiently, but sometimes they can let us down and we apologise for this. Please don't hesitate to reach out if we can be of any help. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Very good replacement for cigarettes. I haven’t smoked for years and basically down to these.”

Helpful Report

Posted 2 years ago

Hi Frank, Thank you so much for your review and that's an incredible feat! Please don't hesitate to get in touch if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Great product, been on them for years.im glad I can buy spare battery as they are so hard to find in supermarkets.also quick delivery.many thanks.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thank you so much for your review! Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Unfortunately most of the refills seemed to have very little liquid in”

Helpful Report

Posted 2 years ago

Hi David, Many thanks for your review. We’re sorry to hear that you have recently received some refills that you feel are not up to our usual standards. Please be assured we maintain strict quality control measures and experience a very low returns rate. We do of course value all customers and feedback and would like to look into this further. I have sent you an email directly so we can gather further information and help resolve this. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Easy to order,great product, keenly priced.”

Helpful Report

Posted 2 years ago

“AA++AA++AA++AA++AA++”

Helpful Report

Posted 2 years ago

Hi Andrew, Thanks for your review! Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 7,136 reviews