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OK Vape Reviews

4.8 Rating 5,385 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,385 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good delivery service. Recently, cartridges don’t seem to last as long (could a new battery be required?) Disappointed one cartridge unable to use. (Photo’s attached)”

Posted 11 months ago

Hi Julie, Many thanks for your review - we're really sorry to see this. We maintain strict quality control measures and experience a very low returns rate, we do of course value each and every one of our customers and would never ignore any feedback. Please can you contact us directly at info@okvape.co.uk so we can take some further information and resolve this? Thank you Amber @ OK Vape

Posted 11 months ago

“The only thing that let you down is royal mail, 3 days to deliver a next day package. The service from OK is exemplary”

Posted 11 months ago

Hi Jim, Thank you for kind words and review of our service. We're really sorry to hear that your order was not delivered within the aimed timeframe from Royal Mail. We are reliant on these external postal services to get our customers orders to them efficiently and within their schedule, but unfortunately they do sometimes let us down. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 10 months ago

“Great service , but rubbish delivery. Thank you post office. 48 hour delivery, turned out to be, pick up wednesday ....delivery ou tuesday. Please go back to as it was.”

Posted 11 months ago

Hi Doug, Many thanks for your review. We're really sorry to hear you did not receive your within a good time. Most do usually arrive within 2-3 days after posting, however, this is not guaranteed. We are reliant on external postal services to get our customers orders to them quickly and efficiently, but unfortunately they do sometimes let us down, so we can only apologise that your delivery is took longer than usual. Our free delivery service was changed a while ago to the Tracked 48 service, which is fully trackable and is prioritised over non tracked services. We apologise this has not been the case with your order. Best wishes, Amber @ OK Vape

Posted 10 months ago

“Having used these products for a year now, I'm a total fan. Have cut down my need for nicotine significantly and am moving down to lower nicotine tips soon. Occasional tips that don't work are an annoyance, but not as bad as batteries that don't work (had two of them now out of six). Not happy about the change to the "points" system: I lost over six months of credit when they changed, and note that free post is now 48 hour: was 24 a year ago. However as an official non-smoker now I'm a happy vaper with no wish to go back to ciggies.”

Posted 1 year ago

Hi Lesley, Thank you for your review, we're really glad to hear you enjoy using our products and have been able to cut down the nicotine, that is a brilliant achievement! We're sorry to hear you have had some batteries and refills that do not appear to work - please could you drop us an email at info@okvape.co.uk so we can take some further information and resolve this? In regard to the points, we are sorry, there seems to have been a technical issue here and we have now moved your points over to the new OK Kudos Scheme. Please accept our apologies again for the mistake. We changed our free delivery service to the Tracked 48, which is a more reliable and now a fully trackable service which we hope our customers find more useful. This service has a 2-3 working day delivery estimate, with deliveries made Monday to Saturday. It also includes in-transit options to divert your order to a safe place, or to a neighbour. If you have any questions then please do let us know. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Great service & delivery. I would prefer the battery tip to light up blue, not orange (I don't want the longer batteries). The tobacco flavour isn't great but passable. I prefer the USA tobacco flavour but it isn't offered by this company.”

Posted 1 year ago

Hi Siobhan, Thank you for your review. We appreciate your comments and welcome all feedback. Just to let you know, our K1 batteries are orange; imitating a real cigarette. Our K2 Superking Batteries are blue which helps to differentiate between the 2. Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 11 months ago

“Arrived quickly, one wasn’t working even after charged and they sent a replacement out asap. Good customer service and delivery”

Posted 1 year ago

Hi Linda, Thank you for taking the time to leave a review and for sharing your experience 😊 Best wishes, Amber @ OK Vape

Posted 1 year ago

“Vape pods v good,web site not so good”

Posted 1 year ago

Hi Gerald, Many thanks for your review, we're glad to hear you like the pods! We are sorry to hear that you are unhappy with the website. As a small team, we work hard to consistently improve our website and services to our customers and are very disappointed to hear you feel this way. We will always take constructive feedback on board and aim to resolve any issues for our customers. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Like this product very handy”

Posted 1 year ago

Hi Krischa, Thank for your review, we're glad to hear that you like the product 😊 Please let us know if there is anything we can help with. Amber @ OK Vape

Posted 1 year ago

“Ordering easy but refill ofvape should be lower for packs. Of 10 we cannot afford 30 or 50 £5 for 10 sbould be achievable”

Posted 1 year ago

Hi Aiden, Many thanks for your review. We have done everything we can to keep the increase to an absolute minimum and have absorbed some of the increases ourselves so as to keep them as low as possible for our customers. The other main cigalike brand is 10 Motives who sell packs of only 4 refills for £8.99. Our packs of 5 refills are over 37% cheaper, not taking into account the extra savings with our multibuys, so we are still very competitively priced and, as above, we have tried to keep these increases to a minimum. There is also our loyalty reward scheme to save further. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Amber @ OK Vape

Posted 1 year ago

“All good, as usual, except I couldn’t add batteries to my order. Kept telling me I couldn’t buy them without any refills due to postage restrictions. I had a 50 pack multi refill in my basket! Disappointed.”

Posted 1 year ago

Hi Brian, We're really sorry to hear this. Please can you email us directly at info@okvape.co.uk so we can look into this? 😊 Many thanks, Amber @ OK Vape

Posted 1 year ago

“As far as a product for aiding giving up smoking goes I give it a firm 5 stars. However overall I’m scoring it 4 as the quality of the batteries. Followed instructions and ensured the charger was a 1 amp output, but have gone through several now as after a few charges the batteries dies.”

Posted 1 year ago

Public Reply Hi there Simon, Many thanks for your review. We're really sorry to hear your finding the batteries are not lasting long - please can you contact us directly at info@okvape.co.uk so we can find out more and help to resolve this for you? Kind regards, Amber @ OK Vape

Posted 1 year ago

“Minimum 10 characters”

Posted 1 year ago

Hi Doan, Thank you for your review! Amber @ OK Vape

Posted 1 year ago

“one cigarette unfit for use. Tips will not fit and will not go into the charger. Everything else seems OK.”

Posted 1 year ago

Hi Evelyne, Many thanks for your review. We're really sorry to hear this, please can you contact us at info@okvape.co.uk so we can take some details and resolve this for you? Kind regards, Amber

Posted 1 year ago

“Parcel took 2 days for delivery not next day.”

Posted 1 year ago

Hi Patricia, Many thanks for your review. I can see your order was placed on our Royal Mail Free delivery, which is Royal Mail Tracked 48. 2 days is the aim on this service 😊 If there is anything we can help with then please don't hesitate to get in touch. Amber @ OK Vape

Posted 1 year ago

“Improvement on the Logic Pro I have been using. No leaking, consistent draw, compact, lightweight.”

Posted 1 year ago

Hi Derek, Thank you for sharing your experience 😊 Please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 1 year ago

“Great easy transaction, but in the deliverys that we have had there has been a pk of Mint instead of the Menthol ones that we order and we find the mint a bit sweet and sickly, but apart from that, keep up the good work”

Posted 1 year ago

Hi Mark, Thank you for your review. We're sorry again about this and hope this has all been resolved for you. Please let us know if there is anything else we can help with. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Usually good delivery service and good product Thank you”

Posted 1 year ago

Hi Ivor, Thank you for taking the time to leave your review! If we can be of assistance then please let us know. Amber @ OK Vape

Posted 1 year ago

“For what they are, they are expensive, with no real incentive for loyalty, but 10/10 for speedy delivery.”

Posted 1 year ago

Hi Phil, Many thanks for your review. We are working on a brand new loyalty scheme for our customers which should be coming very soon. This will allow much more points spending flexibility and better perks for our loyal customers. If there is anything we can help with then please get in touch. Amber @ OK Vape

Posted 1 year ago

“I find that the batteries don’t last as long as they did”

Posted 1 year ago

Hi Sylvia, Thank you for taking the time to leave a review. We're really sorry to hear you are having a problem with the batteries. Please can you contact us at info@okvape.co.uk and we'll get this sorted for you? Best wishes, Amber @ OK Vape

Posted 1 year ago

“Best service, best product, free delivery in couple of days .. ...A1👍👍👍👍👍”

Posted 1 year ago

Hi Will, Thank you so much for your glowing review 😊 If we can be of any help then please let us know. Amber @ OK Vape

Posted 1 year ago

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OK Vape is rated 4.8 based on 5,385 reviews